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579 results found

  1. RingCentral for Slack (RingCentral Dialpad feature inside Slack)

    It is useful to have a RingCentral Dialpad inside Slack to easily make RingCentral calls within the Slack platform.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Only Offer Teams Plugin Download After Unable to Detect Plugin

    Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version…

    6 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. cardconnect integration

    We have been trying to process payment through the IVR, but we haven't find a tool to do it in RingCentral.
    This would be great to collect payment, automatically or guided by an agent.
    There are some platforms that do it but they are expensive, and it wouldn't be a good idea to use 2 phone systems.
    One of the most popular payment processor is CardConnect, and is currently the platform we are using for to charge our clients. (If you want a good price hit me up lol)
    I hope you will consider this idea!!

    4 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Archiver using NAS Drive

    Ability to connect archiver through NAS drive

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Service status notifications

    Add Archiver on the service status notifications

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  6. Presence sync - Ability to sync for specific users only

    Cx just wants to sync all the presence on all platforms
    But the thing is the option on the RC admin portal is to sync to all users or not sync at all
    He wants to sync for just a specific user.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. Presence Sync - RC App call status

    I have enabled Teams integration. When I enable Teams Presence sync users are going on Do Not Disturb with out their doing. In the Audit it shows my user toggling on and off DND for these users, I am not. If I disable presence sync, this stops. Is there some sort of setting that is causing this.
    Users state they do not have any calendar items that would be setting them to be busy.

    3 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. Make Sending and Receiving a Fax a Trigger in Zapier

    Make Sending and Receiving a Fax a Trigger in Zapier

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. chargebee

    I would like to know if you can integrate Ring Central and Chargebee. Zendesk has that feature already.

    Chargebee is a subscription management software

    www.chargebee.com

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Autotask ticketing system that they used and it is not available in RingSense For Sales

    Looking to integrate with RingSense For Sales

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. RingCentral Automator (Having option to reply their details ( name , date of birth , reason for calling )

    Everytime someone is on hold we want the customer to receive an automated
    message where they can reply their details ( name , date of birth , reason for calling )

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. RingCentral for Intune on Desktop

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Saleforce call recording

    Option to show the call recording on SF voice calls tab aside from the call recording

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. Use High Velocity Sales dispositions for non-cadence calls

    High Volume Sales works as expected for Cadence calls.

    But to align their reports, it would be beneficial to allow them to log HVS dispositions even for non-Cadence calls

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. MS Dynamics dialing

    Creating these request in behalf of a customer.Customer is looking for the option to save a phone number within MS Dynamics and bypassing company greeting/IVR to reach specific extension using the integrated RingCentral application.ie. 888-xxx-xxx*1234 or 888-xxx-xxx,1234

    5 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. Disable RingCentral for Chrome add-on's phone number detection for personal email accounts

    I do not want RingCentral for Chrome to detect my personal email and number

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Allow two tenants for MS Entra to one RingCentral Account

    Ability to enable SSO with 2 tenants for Microsoft Entra into one RingCentral Account

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. RC Labs - Inbound Call Logs

    To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.

    2 votes
    1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. Slack reports

    Business Analytics, RingSense Performance Reports to go in 1 location - prefers to use Slack

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Make all numbers assigned to other users in RingCentral account to appear under my profile in Zapier Integration.

    We are using Zapier to integrate with our Airtable scheduling hub. The phone numbers that will appear on the Zapiers integrations are only the numbers assigned to your extension. I need all numbers to appear in Zapier, so that multiple staff can send scheduling SMS messages if needed. Your integration specialist ask that I submit this request to make all numbers or numbers assigned to other users in your RingCentral account to appear under my profile in Zapier Integration. This will be a feature request.

    3 votes
    1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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