586 results found
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Use High Velocity Sales dispositions for non-cadence calls
High Volume Sales works as expected for Cadence calls.
But to align their reports, it would be beneficial to allow them to log HVS dispositions even for non-Cadence calls
1 vote -
MS Dynamics dialing
Creating these request in behalf of a customer.Customer is looking for the option to save a phone number within MS Dynamics and bypassing company greeting/IVR to reach specific extension using the integrated RingCentral application.ie. 888-xxx-xxx*1234 or 888-xxx-xxx,1234
5 votes -
Disable RingCentral for Chrome add-on's phone number detection for personal email accounts
I do not want RingCentral for Chrome to detect my personal email and number
1 vote -
Allow two tenants for MS Entra to one RingCentral Account
Ability to enable SSO with 2 tenants for Microsoft Entra into one RingCentral Account
1 vote -
RC Labs - Inbound Call Logs
To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.
2 votes -
Slack reports
Business Analytics, RingSense Performance Reports to go in 1 location - prefers to use Slack
1 vote -
Make all numbers assigned to other users in RingCentral account to appear under my profile in Zapier Integration.
We are using Zapier to integrate with our Airtable scheduling hub. The phone numbers that will appear on the Zapiers integrations are only the numbers assigned to your extension. I need all numbers to appear in Zapier, so that multiple staff can send scheduling SMS messages if needed. Your integration specialist ask that I submit this request to make all numbers or numbers assigned to other users in your RingCentral account to appear under my profile in Zapier Integration. This will be a feature request.
3 votes -
include a mute button feature on the Outlook Desk app while on audio conference
include a mute button feature on the Outlook Desk app while on audio conference
1 vote -
Directory Integrations Features
Need to setup the group provisioning in AD and bringing over the App Roles from Azure to RingCentral
2 votes -
Voice/Language Translator
The customer wants to have the feature voice/language translator for Italian users
2 votes -
Calling options (Click-to-dial) in RC for Outlook
Currently, the outlook integration app has two kinds of outlook phone call handling
The select to dial as you can see on the screen, it works perfectly
The call contact (like button on contact card). The 'Call' menu in the contextmenu by right click on contact should be the same as the call button on contact card.
It would be great if we have an option to make a call under the 'Contacts/People'(listed in the Global Address List), personal contacts, and shared contacts.
1 vote -
remove RC Meetings and Chat in Embedded App
It would be great if there is a feature to remove/disable Meetings and Chat in Embedded App
1 vote -
automator by ringcentral labs
I wanted to know the benefits and have a tutorial or implementation separate from the support site that can help me check the pros and drawbacks when purchasing the RingCentral Automator from RingCentral Labs.
1 vote -
automator by ringcentral labs
Customer wanted to know more about the RingCentral Automator by RingCentral Labs. What are the pros and cons and benefits if he will be going to avail it. He wanted to have like an implementation training about it.
1 vote -
park
On the RingCentral desktop application, when viewing parked calls in the HUD, you can no longer see how long someone has been on park for. This feature was recently removed. I am not sure why. If the receptionist have an influx of calls and many parked calls, there is no way of them knowing how long someone has been parked to answer them chronologically.
Please bring back this feature where you can see the amount of time a person has been on a parked call. You can see active time in the HUD when viewing extensions but not parked calls.…
1 vote -
RingCentral for MS Office 365 (Sync RingCentral contacts in Microsoft office 365)
email contacts added in RC App show as "Email" when trying to use it in sending email via Microsoft 365
As per cx all contacts are added in the RingCentral app and she wants it to sync with MS 3652 votes -
Option to use 2 IDP's for Single Sign-On
Currently, we only have an option to set up SSO with one IDP Provider.
It would be great if we had the option to use two different identity providers (e.g., Okta and Microsoft Azure.) when setting up SSO.
2 votes -
Sync Bullhorn CRM Contacts to RingCentral Applications
Overview:
We are requesting the ability to sync our CRM contacts from Bullhorn to the RingCentral desktop and mobile applications. Given our CRM's extensive database of 100,000 contacts, we propose syncing a manageable subset of these contacts, as RingCentral's current capacity is 10,000 contacts.
Current State:
RingCentral's existing CRM integration performs a contact sync but does not extend to the RingCentral native applications. This integration operates through a beta CRM integration Chrome extension, which limits its functionality and user experience.
Request Details:
Sync Subset of Contacts: Implement a feature to allow syncing a subset of our Bullhorn CRM contacts directly…
1 vote -
Screen Pop Question for Dynamics integration
We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incoming call the screen pop in the current tab overrides what they are currently working on and they are losing work.I cannot see a setting that request the pop open in a new tab, are we able to do this, and if so can you point me in the direction of the setting…
7 votes -
Townsquare Interactive CRM
Townsquare Interactive is a CRM with website development and a marketing platform.
1 vote
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