Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

579 results found

  1. include a mute button feature on the Outlook Desk app while on audio conference

    include a mute button feature on the Outlook Desk app while on audio conference

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Directory Integrations Features

    Need to setup the group provisioning in AD and bringing over the App Roles from Azure to RingCentral

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. Voice/Language Translator

    The customer wants to have the feature voice/language translator for Italian users

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Calling options (Click-to-dial) in RC for Outlook

    Currently, the outlook integration app has two kinds of outlook phone call handling

    1. The select to dial as you can see on the screen, it works perfectly

    2. The call contact (like button on contact card). The 'Call' menu in the contextmenu by right click on contact should be the same as the call button on contact card.

    It would be great if we have an option to make a call under the 'Contacts/People'(listed in the Global Address List), personal contacts, and shared contacts.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. remove RC Meetings and Chat in Embedded App

    It would be great if there is a feature to remove/disable Meetings and Chat in Embedded App

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. automator by ringcentral labs

    I wanted to know the benefits and have a tutorial or implementation separate from the support site that can help me check the pros and drawbacks when purchasing the RingCentral Automator from RingCentral Labs.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. automator by ringcentral labs

    Customer wanted to know more about the RingCentral Automator by RingCentral Labs. What are the pros and cons and benefits if he will be going to avail it. He wanted to have like an implementation training about it.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. park

    On the RingCentral desktop application, when viewing parked calls in the HUD, you can no longer see how long someone has been on park for. This feature was recently removed. I am not sure why. If the receptionist have an influx of calls and many parked calls, there is no way of them knowing how long someone has been parked to answer them chronologically.

    Please bring back this feature where you can see the amount of time a person has been on a parked call. You can see active time in the HUD when viewing extensions but not parked calls.…

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. RingCentral for MS Office 365 (Sync RingCentral contacts in Microsoft office 365)

    email contacts added in RC App show as "Email" when trying to use it in sending email via Microsoft 365
    As per cx all contacts are added in the RingCentral app and she wants it to sync with MS 365

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Option to use 2 IDP's for Single Sign-On

    Currently, we only have an option to set up SSO with one IDP Provider.

    It would be great if we had the option to use two different identity providers (e.g., Okta and Microsoft Azure.) when setting up SSO.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. Sync Bullhorn CRM Contacts to RingCentral Applications

    Overview:

    We are requesting the ability to sync our CRM contacts from Bullhorn to the RingCentral desktop and mobile applications. Given our CRM's extensive database of 100,000 contacts, we propose syncing a manageable subset of these contacts, as RingCentral's current capacity is 10,000 contacts.

    Current State:

    RingCentral's existing CRM integration performs a contact sync but does not extend to the RingCentral native applications. This integration operates through a beta CRM integration Chrome extension, which limits its functionality and user experience.

    Request Details:

    Sync Subset of Contacts: Implement a feature to allow syncing a subset of our Bullhorn CRM contacts directly…

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. Screen Pop Question for Dynamics integration

    We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incoming call the screen pop in the current tab overrides what they are currently working on and they are losing work.I cannot see a setting that request the pop open in a new tab, are we able to do this, and if so can you point me in the direction of the setting…

    7 votes
    Under Review  ·  2 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Townsquare Interactive CRM

    Townsquare Interactive is a CRM with website development and a marketing platform.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. RC for Zendesk features

    We’re trying to use the RingCentral Zendesk app, we’re testing with one of our users and any calls to/from an internal extension appears to be setting the requester for a different End User.

    The internal extensions we are using are 4 digit numbers, and the End User(s) that end up being attached as the Requester seem to have the same numbers as the extension as the last four digits of their number. After hunting around I found a similar issue from 2017 on a 3CX integration (for your reference https://www.3cx.com/community/threads/integration-zendesk-creates-ticket-when-calling-extensions.48440/). So far I’ve been unable to find a way…

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  15. Active Directory - Availability to

    We should have an option to perform user provisioning without the requirements to have a digital line.

    We would like to provision all user including those user that will not use phone calls

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. RC for Zapier - Caller ID for Outbound Calls

    My caller id on outgoing zapier calls does not match my selection in the zap. Also I need help configuring the ring out so that I don’t need to answer by pressing one and also I only want the outgoing call to initiate once I pickup.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Option to add supported Cities for AD/SCIM provisioning

    When provisioning users via AD/SCIM, the City attribute, if not matching with RC's existing query list, it will pull up a random city or the capital of that country which can be confusing.

    To battle that limitation, it will be great to either update the query list, or allow customers to submit a request in order to add additional cities (if not detected by the database) since it will be inconvenient for the admin to adapt and change the cities listed just in order for them to match.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. SSO reference

    Have an option to reference the SSO to UPN and not primary email address in IDP

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. Integrate teams messaging to Outlook plugin

    It would be nice if there was an ability to add the Teams/messaging component into Outlook. I download the RingCentral for Outlook plugin and it shows voice, fax, and text, but not the Messaging component. Is there an updated plugin that includes this or plans for this integration in the future. Thanks.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Active Directory | Map attributes from RC to Azure

    I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.

    User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
1 2 … 8 10 12 … 28 29
  • Don't see your idea?