581 results found
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Call transcription option in Bullhorn
I am on RingEx premium with Bullhorn integration. I need to know if there is call transcription (other than video meetings) that can be documented in bullhorn notes.
5 votesThis feature exists and is standard in RingCentral App Connect.
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Backup IVR configurations using Archiver
Some accounts that are big enough to have multiple IVRs for multiple sites would benefit from being able to back up their IVR configs in the cloud.
3 votes -
Directory Sync to VideoPro License
It'd be great to have a way to choose the default license type for users.
Currently while we've got Directory Sync on, it often fails because we've exhausted our licenses, I've got some users that we want to have in RC to handle analytics, or manage the RC instance, instead of just adding them to the group we've got syncing they need to be manually created in RC.
3 votes -
appfolio
Integrate with Appfolio
1 vote -
RingCentral for MS Dynamics 365 - Call / Logs features
Customer doesn't have a dial button on his RC for MS Dynamics (browser) when he receives an incoming call. Also, need to utilize the Regarding field in call logs and call logs not automatically populating information for multiple contacts
1 vote -
CloudLex
Cloudlex integration would create so much efficiencies.
1 vote -
Connect with Quickbase
Quickbase is a database solution that allows for seamless integrations through Pipelines, Webhooks, and APIs. A partnership would expose your services to a wider audience, and with no other phone solutions available for the platform, you could expect a high rate of acquisition.
1 vote -
RingCentral for MS Office 365 (Sync RingCentral contacts in Microsoft office 365)
email contacts added in RC App show as "Email" when trying to use it in sending email via Microsoft 365
As per cx all contacts are added in the RingCentral app and she wants it to sync with MS 3652 votes -
Option to use 2 IDP's for Single Sign-On
Currently, we only have an option to set up SSO with one IDP Provider.
It would be great if we had the option to use two different identity providers (e.g., Okta and Microsoft Azure.) when setting up SSO.
2 votes -
Option to use 2 IDP's for Single Sign-On
Currently, we only have an option to set up SSO with one IDP Provider.
It would be great if we had the option to use two different identity providers (e.g., Okta and Microsoft Azure.) when setting up SSO.
1 vote -
emr gethealthie
integration with gethealthie to dial out with ringcentral from web or app
1 vote -
integrate with googlesheets
push call logs into sheets
1 vote -
RC for Zendesk features
We’re trying to use the RingCentral Zendesk app, we’re testing with one of our users and any calls to/from an internal extension appears to be setting the requester for a different End User.
The internal extensions we are using are 4 digit numbers, and the End User(s) that end up being attached as the Requester seem to have the same numbers as the extension as the last four digits of their number. After hunting around I found a similar issue from 2017 on a 3CX integration (for your reference https://www.3cx.com/community/threads/integration-zendesk-creates-ticket-when-calling-extensions.48440/). So far I’ve been unable to find a way…
2 votes -
Active Directory - Availability to
We should have an option to perform user provisioning without the requirements to have a digital line.
We would like to provision all user including those user that will not use phone calls
2 votes -
RC for Zapier - Caller ID for Outbound Calls
My caller id on outgoing zapier calls does not match my selection in the zap. Also I need help configuring the ring out so that I don’t need to answer by pressing one and also I only want the outgoing call to initiate once I pickup.
2 votes -
Integrate with Less Annoying CRM
LACRM (Less Annoying CRM) is a web base platform rather than an application or program.
1 vote -
Presence Sync - RC App call status
I have enabled Teams integration. When I enable Teams Presence sync users are going on Do Not Disturb with out their doing. In the Audit it shows my user toggling on and off DND for these users, I am not. If I disable presence sync, this stops. Is there some sort of setting that is causing this.
Users state they do not have any calendar items that would be setting them to be busy.3 votes -
Integrate tasks and callback scheduled inside RC app and not in Hubspot directly
When an agent ends a call - tasks and call backs or other actions should be within the RC app and not external in HS. Ring central for Hubspot - app
1 vote -
Attribute Mapping | Active Directory
The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.
It would be great if we had the option to provision users and assign them by 'Site.'
Add the 'Site' option to the Attribute Mapping
29 votes -
Active Directory | Map attributes from RC to Azure
I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.
User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.
2 votes
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