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85 results found

  1. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    6 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  2. RingOut

    Use Ringout for deskphones and other devices

    5 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  3. RingCentral for HubSpot - Fax

    Ability to fax using the HubSpot integration

    4 votes
    New  ·  3 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  4. Unknown Contact Creation

    Provide more settings to be able to turn off contact creation for unknown numbers

    12 votes
    New  ·  3 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  5. HubSpot Inbox Feature

    Utilize RingCentral for HubSpot with the HubSpot inbox feature

    5 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  6. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    10 votes
    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  7. HubSpot Shared SMS Inbox Integration for Company Main/Direct Number

    We would like to request a feature enhancement that allows users in HubSpot to view and respond to SMS messages sent to the company’s main number.

    Currently, SMS messaging within HubSpot is a 1:1 interaction tied to individual users. This request proposes the ability to create a shared SMS inbox in HubSpot, where multiple users can:

    Access and view all incoming messages sent to the company main number

    See the SMS logs associated with relevant contacts or leads

    Send and reply to SMS messages directly within the same thread

    This would improve visibility, coordination, and responsiveness across teams managing customer…

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  8. Increase details logged when Syncing RingCentral Call Logs to Hubspot

    Need to sync all detailed information of Call Logs in Hubspot Call Logs. Specifically, we need to see the Call Length and Duration.

    2 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  9. RingEX for HubSpot: Conference Call Capability

    Ability to have conference calls within the RingCentral for HubSpot Integration

    4 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  10. Call Recordings in Hubspot

    Implement Call recordings in HubSpot for playback

    12 votes
    5 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits

  11. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts

    11 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  12. RingCentral for HubSpot Mobile Experience

    Provide a mobile experience for RingCentral for HubSpot

    10 votes
    New  ·  6 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  13. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    6 votes
    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  14. Create a Follow-up Task for Hubspot

    Enable users to create a "Follow-up" call task similar to Hubspot's task feature

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  15. Create an option to enable/disable recording announcement for Hubspot

    Create an option to enable/disable recording announcement for Hubspot new native integrations

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  16. RC Native App for Hubspot - SMS

    Ability to receive SMS notification in RC for Hubspot and click to Dial using RC native app for Hubspot

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  17. Better control of Hubspot native dialer windows

    1. Customr do not want to see two RC Hubspot window when making calls
    2. If in case that there are two windows they want the RC Windows to be both movable just like the other one
    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  18. RingCX HubSpot Extension Ability to send SMS

    While using the RingCX HubSpot extenstion you should be able to send SMS by hovering over the contact records phone number just like you can with the EX extension. You should also be able to send SMS through the workflows with the CX extension. It is inefficient to have agents go back and forth between EX and CX so they they can do SMS.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  19. Multi-UID Support for RingEX ↔ HubSpot Integration

    Enable support for linking multiple RingEX UIDs to a single HubSpot CRM instance using the native integration.

    This would allow organizations operating multiple RingCentral tenants to log calls and SMS into one centralized HubSpot environment. Current limitations result in missing logs, contact errors, and data loss during number migrations. Native multi-UID support would solve this for enterprise customers with distributed account structures.

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  20. RC for Hubspot - Call Logs automatically populated in Deals

    We have people saving calls on the RC for hubspot app, the call appears in Hubspot and then appears to vanish for Deals, with us being unable to access it. This is happening across the business for multiple accounts.

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?
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