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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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88 results found

  1. Ability to monitor users using RC for Hubspot

    1 vote
    How important is this to you?
  2. Sync the SMS workflow of Hubspot into Hubspot itself; Rc for Hubspot ; RC app.

    2 votes
    How important is this to you?
  3. I want all incoming calls to show Hubspot dashboard so that we will not miss any calls.

    1 vote
    How important is this to you?
  4. Some parts of the description and subject are totally unnecessary and messy because it's double information and the recording link. The ability to make it shortened and not expanded so long should be possible

    1 vote
    How important is this to you?
  5. Is it possible to log calls in a hubspot immediately, and not after its completion, in order to indicate the necessary information in the contact?

    2 votes
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  6. We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.

    We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent…

    4 votes
    How important is this to you?
  7. It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce

    6 votes
    How important is this to you?
  8. i am looking for a solution that will automatically call through leads and then connect me to the ones that answer

    1 vote
    How important is this to you?
  9. A way to force the call type and call outcome upon logging a call and default these to mandatory. Corporately we are trying to capture reporting on this but because it is not forced people are skipping this step.

    4 votes
    How important is this to you?
  10. The Integrated apps Teams and Hubspot don't have the same features as the Ring Central APP. One Key Feature is the ability to set a direct dial number to silent, so it doesn't interrupt the conversation the agent is on. These apps are not fully integrated if this doesn't work

    1 vote
    How important is this to you?
  11. Hubspot inbound calls should be registered on the activities

    1 vote
    How important is this to you?
  12. 2 votes
    How important is this to you?
  13. -this would allow admins to globally setup Auto Log Text without having to do it one by one

    1 vote
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  14. ... to see if they have interacted with that client in the past instead of visiting the activity field in Hubspot. When using click-to-SMS via Hubspot, the customer is not seeing the past thread or history, unless they go to the activity fields in Hubspot or if they open their message history from the RC extension. This behavior is identified to be the expected behavior for all integrations by our engineers.This feature, when implemented, will save it a lot of time since it would cut off the time it will take to visit the activity field of the contact just…

    1 vote
    How important is this to you?
  15. On RingCentral, we use the chat to add tasks for everyone. I would love to be able to sync those tasks that are created in RC to then add a task in HubSpot so that it appears on my checklist for the day.

    1 vote
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  16. Avaya for Hubspot integrations

    1 vote
    How important is this to you?
  17. 7 votes
    How important is this to you?

    So this is a little tricky to answer. The idea is specifically for our Hubspot Chrome extension, which we are in the long process of retiring. But it has been replaced by a much more modern and all together better integration: our new Hubspot native integration. This new integration does support call transfers.

  18. RingCentral for Hubspot: Match call to existing Hubspot record when NOT in e.164 formatIn some cases a match can be found when not in e.164 format, it depends. However, if the contact has a +1 and also parenthesis and dashes - no match is found.When Hubspot integration is not finding a match, the app is creating a new contact named “Caller + phone number in e164 format” and logging the call under the new contact.per Customer: "All these "junk" contacts are being generated in Hubspot every time our users call via Ring Central IF the number doesn't have the +1(and…

    3 votes
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  19. Customer wants to add comment or other associations to SMS record activity

    2 votes
    How important is this to you?
  20. Needs to connect/ring physical phones when receiving calls from RingCentral, instead of using RC softphone

    4 votes
    How important is this to you?
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