927 results found
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RC for Salesforce - Missed Calls Reports and Case Creation
Would like to be able to create a case automatically for Missed Calls and there should be a report of Missed call for all Users using RC for Salesforce
2 votes -
MS Teams Meeting
Dial In capability when doing MS Teams Meeting
3 votes -
Aptly
As a long-term customer, I would like to request approval for the integration of automated text messaging with Aptly. This would enable us to automatically send scheduling reminders to our residents.
After recently transitioning from Lead Simple to Aptly, we discovered that this feature is unavailable through RingCentral. This integration is crucial for our operations, particularly for our annual and biannual property checks, which require us to send 72-hour scheduling reminders and 24-hour courtesy reminders.
Without this automated system, we will be manually sending over 2,000 text messages in 2025 alone, just to comply with our required process. This is…
2 votes -
RC for Salesforce - Auto-logs for old/past SMS
Ability to auto-log the past SMS and add on the Task / Activity
2 votes -
RingSense AI controls on FreshWorks CRM
cx would like to have controls for ringsense AI on integrated CRM Freshworks.
2 votes -
MyCase
Incoming calls to launch known contacts in MyCase to allow entry of notes, etc
10 votes -
Ability in the RingCentral CRM Extension Plug-in to use the AI transcribe and summarize function
The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary…
2 votes -
Sharepoint - RingCentral Archiver cloud option
Add SharePoint as a cloud provider for the RingCentral Archiver.
2 votes -
Silent Install of RingCentral app. via Intunes
Intunes is limited to mobile only, and silent install via intunes is not available. It would be great if silent installation via intunes will be available as it is more easy to execute to the other devices.
19 votes -
RC for Salesforce - Call Tasks
Make sure all phone calls will create a Task in SF Portal even if I'm not in front of my PC or using my mobile phone to transfer the call
3 votes -
RC for Salesforce - Click to Dial
Click to Dial will is not working in 3rd Party SF app since the app is not showing in App Manager. RC for Google Click to Dial is not recommendable because it will not record the calls in Salesforce activity.
4 votes -
Dynamics 365 Call Logs - "Regarding" field
Ability to add the Regarding call disposition on Create Call Log tool for Dynamics to RC Integrations
2 votes -
Netsuite ticket creation
customer would like to have an ability where netsuite can automatically create a case during inbound call
2 votes -
User Provisioning should not have a welcome Email
Provisioning the Users from Azure to be added in RC Users should not require them to setup their account like creating password, PIN and SQ since they are going to login only using SSO.
2 votes -
woodelivery
we use woo delivery could you please connect it with ring central
1 vote -
RingCentral for Outlook using New Outlook
Currently, the RingCentral for Outlook integration is only visible using the old Outlook layout.
It would be great if we have the option to have this available in the new Outlook layout.
Per Microsoft KB: COM Add-ins will not be supported in the new Outlook for Windows but will continue to work in classic Outlook for Windows.
6 votes -
Provide features to personalize the default logging of a subject line.
I would love to be able to personalize the default subject line logged for an SMS in Salesforce. Notably, if I could make it "SMS with <name>" or--even better--"SMS about <x>" from the first line in my notes or something of the like.
6 votes -
Marked as call answered instead of missed | Dynamics365
As of now this behavior is by design when queue ring settings is set to ring 'Longest Idle', as for the customers to know that the queue call was answered elsewhere the call history is marked as call answered instead of missed.
2 votes -
HubSpot Contacts for Unknown Numbers
HubSpot keeps saving new inbound calls as contacts on BT Account whenever we receive a call from Unknown numbers. It would be best it to relate those Unknown numbers to existing contacts
6 votes -
RC for Salesforce - Using Matter as a Case for call logging
We want to use our created object in Salesforce called as Matter instead of using Case when creating call logs and all the activity should be added in the chatter field
2 votes
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