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1009 results found

  1. Zapier ringout

    Ability to create a rule or setting in Ring Central Zapier that if I get a call from a number from a ringout web call in a certain number with extension I will automatically forward it to a call queue number without having to answer it or press 1.

    1 vote
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  2. RC for Zapier - RingOut API to RC App calls

    Would like to use the RingOut API in Zapier as my Direct Number / Digital Line assigned on my extension instead of using 'MainNumber+Extension Number' to trigger the RingOut in Zap and connect my call in RC App

    1 vote
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  3. Toggle to enable the SMS logs on Salesforce to log in as a chat and not as a conversation

    1 vote
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  4. RC for Teams - Notification Badge

    Need to disable the syncing of Notification badge for RC Chatbot in Teams Chat and RC Plugin for Teams (Embedded App) for new SMS.

    1 vote
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  5. Enabling Ai Notes on google extension

    transription of the conversation for all users on ringcentral for google

    1 vote
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  6. Installing Unified CRM using Firefox

    Will the integration work with the Firefox browser addon if I have the RingCentral Firefox addon installed? I do not use Chrome as my default browser.  If I but install the Clio RingCentral addon through Chrome could I use the integration if I sign on to Clio using Firefox?

    2 votes
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  7. RC for Hubspot - Auto Log Calls to control by Admin only

    Customer wants to control the Auto-Log calls settings of all Users that is using RC for Hubspot extension

    2 votes
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  8. Connection and synchronization of a company telephone book

    Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc

    17 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Kipu CRM Integration

    We need a way to merge our RingCentral interactions and AI call transcriptions into our Kipu CRM system. We need to be able to log vital call metrics and information with our prospective, current, and prior clients within Kipu. At the moment there is no way to get these two platforms working together.

    1 vote
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  10. User Provisioning configuration in Azure

    UserName and Email Address in Azure, I believe it doesn’t like that theses values are different. Is there a way around this? At this time we need these values to be different for system reasons.

    2 votes
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  11. Microsoft Teams

    Provide ability to all non higher level access or non admin in Microsoft to set up presence sync

    2 votes
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  12. RingCentral Scheduler

    Can the RingCentral Scheduler be made visible outside of just meetings in Microsoft Outlook? I would like the button for RingCentral Scheduler on the main ribbon, so I can one click to schedule a meeting with RingCentral. I have tried work arounds with macros to make this happen, but I get a message that states, "RingCentral Scheduler is context-sensitive and works within meetings only."

    1 vote
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  13. Lever by Employ Integration

    Lever is primarily a HR/Recruiting tool that helps us configure, manage, and schedule our new hire candidate interviews. Zoom and MSTeams currently allow Lever to integrate with their respective accounts. The integration allows you to connect your external Zoom/MSTeams meeting links directly within Lever's platform. Current state with RingCentral is that our end users would have to create the candidate interviews in RingCentral first, and then copy/paste their meeting links into each new hire interview session within Lever. Functional, but not ideal during our heavy onboarding periods with "bulk" meeting creation.

    1 vote
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  14. RC for Zapier - Contact Sync for 3rd Party Applications

    I am building a zap with the Zapier integration and I am noticing that the name field coming over in the zap is not populated. I do have my Google Contacts synced with the RC app but apparently this is not being passed to Zapier. Is there some way to make this work so I can bring in the name of a contact for use in a zap integration? I would use the G-suite integration for Directory Integration but since I only have a gmail account and not a full G-suite account that doesn't appear to work (or at least…

    1 vote
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  15. RC for Zapier - Accessing Zap in behalf of another Extensions

    I wondering how I can get access through Zapier and/or Integrately to all of the organizations Missed Calls, Voicemails, etc, not just the ones specific to the user. I am trying to access the records from " Main number voicemail box 2 Message-Only Extension" To intgrate follow ups in our CRM afterhours but it doesn't seem like these are published to the admin account that I am connecting

    4 votes
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  16. RC for Salesforce - SMS Logs

    If a conversation is SMS messages spanning multiple days, the app will only log the messages on the last date.We want to be able to log all these messages.

    1 vote
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  17. Salesforce integration - Log all calls regardless of RingCentral for the Salesforce browser is closed

    If you are out of the office, not logged in (aka after business hours), and Salesforce is not open at all times, then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in to Salesforce CRM.

    10 votes
    Planned  ·  1 comment  ·  Integrations  ·  Admin →
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  18. ability to capture call/sms activity while user is offline on Salesforce

    1 vote
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  19. Salesforce SMS

    Log SMS on Rc for Salesforce as a "log" and not a "task"

    1 vote
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  20. RC for Salesforce - Schedule meeting to Leads

    Trying to setup a video meeting to a leads but everytime he create one, it will not show the leads email to send the invite

    2 votes
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