586 results found
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Netsuite logging
Log a call to Netsuite eventhough it is not Affilaated with any company
1 vote -
Add an Integration with Autotask PSA
We use Autotask PSA as our CRM and ticketing system. Would love to have an integration with RingCentral so it could display the Company or Contact from the caller ID when receiving an incoming call.
1 vote -
Slack feature
Mirror all the feature of RingCentral desktop app to Slack especially the click to dial, Ai notes.
1 vote -
Salesforce noise reduction
Add a feature on RingCentral for Salesforce to have the same feature of Rc app which is the icon to "Turn on the background noise cancelation"
1 vote -
Rc for Hubspot bulk SMS
Send bulk SMS using RC for Hubspot
1 vote -
Hubspot recording
Ability to record all calls in Hubspot by using Hubspot recording ability even ACR is not available/ enable on RingCentral side
1 vote -
SSO attributes
it would be great if we can push attributes to RC from our IdP using SSO to assign users to sites, groups, call queues etc.
if we can push attributes from our IdP to RC and users would be assigned based on their attributes from the IdP we can automated users queue assignment sites assignment etc all via the SSO connection, which would save a lot of time of manually manage the users and assignments.1 vote -
I would like to see my calendar in RingCentral from Gmail
I would like to see my Gmail Calendar in Ring Central
1 vote -
RingCentral Scheduler using Google (Gmail users)
Allows Google users signed in to Outlook to schedule a meeting using RingCentral for Scheduler
2 votes -
Dentrix Dental Software
My partner has numerous dental clinic customers who utilize Dentrix Dental Software. Developing a prebuilt integration for this software would significantly facilitate our promotion of RingCentral to these clients, as they would not need to incur additional costs for developer-led integration.
1 vote -
Zendesk ticket
Ability to remove the ticket status on RingCentral widget
1 vote -
BT Epos Integration
It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.
19 votes -
Connectlingua Integration
Our customer service and tech service managers would love to be able to use ConnectLingua within our RingCentral environment (UC). This would help bridge language barriers during live calls with near real-time voice translations.
1 vote -
Ability in the RingCentral CRM Extension Plug-in to use the AI transcribe and summarize function
The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary…
4 votesGood news: this feature was implemented in early 2025.
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RingCentral for Intune
The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.
11 votes -
RingCX SFDC Embedded Agent -doesn't auto remember the previous call and not showing a match
Issue: When a customer calls in and their phone number is associated with multiple Salesforce accounts, the system does not automatically recall the account from the previous interaction. As a result, it fails to show a match or defaults to presenting multiple matches.
Expected Fix:
The system should automatically associate the incoming call with the same account that was used in the most recent interaction. For example, if the last call was matched to Account 1, the system should prioritize and automatically match the incoming call to Account 1 instead of prompting for selection among all associated accounts.
1 vote -
Synchronization of External Shared Contacts between RingEX and RingCX Directories
Feature Request: Synchronization of External Shared Contacts between RingEX and RingCX Directories
Request Overview: The customer requests the ability for external shared contacts that appear in the RingEX company directory to also be visible in the RingCX directory.
Current Behavior: Currently, external shared contacts added to the RingEX company directory do not automatically appear in the RingCX directory. This lack of synchronization requires users to manually add or manage contacts across both platforms, resulting in duplication of efforts and potential discrepancies between directories.
Requested Enhancement: Enable automatic synchronization of external shared contacts between the RingEX company directory and the RingCX…
8 votes -
RC for Zendesk - Ticket Subject
Ticket subject gets changed back to default after new call is logged
3 votes -
Access to Company Call History from Zapier integrations
When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.
1 vote -
Dynamics
Ability to use the RingCentral account in a different organization
1 voteThis needs a little more information for us to be able to take action on it. Can you explain in more detail what you mean?
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