816 results found
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disable of early/double SIP 200 OK (False Answer Supervision)
RingCentral Cloud PBX MS teams account would like to have the option to disable False Answer Supervision. current behavior: When a call is received in RingCentral Cloud PBX MS teams, the call gets automatically answered as SIP 200 OK (False Answer Supervision) is being sent right awat. expected behavior: While SIP 200 OK (False Answer Supervision) is disabled.If a call is received in RingCentral Cloud PBX MS teams, an MFA will be sent to the user. The call will only connect when the user authenticates using the code.
2 votes -
Add conference calling or 3 way calling to RingCentral for Salesforce app.
We have users that make calls from Salesforce that need to be able to speak to secondary callers at the same time. This includes language translation service providers while the original caller is on the line. Please add ASAP. Using the regular RingCentral app is not productive as all the popups and call disposition field from Salesforce will not work.
3 votes -
App to integrate Odoo with Ring Central
An app to integrate Odoo with Ring Central would be helpful.
7 votes -
Messaging interconnection between MS teams and MVP
We are getting more request for combined environment with customers with MS Teams and MVP/RC Apps and they want to be able to message cross platform
5 votes -
Teams integration is great but does not stand alone on its own
The only thing we found was the Teams integration is great but does not stand alone on its own. For us and they way we work, if the RC app has to be installed along with the plug in to work with Teams, it almost is not needed since the RC app has to be there anyways, we feel it would just be more beneficial to just use the RC app on its own.If there is a way for it to stand alone on the Teams RC app on its own, we would be more wanting to use it
1 vote -
Onedrive Integration to Save messages
Be able to save messages on receipt to OneDrive. Like notifications, option for say faxes to be saved as they are received to a specific one drive folder/account.
2 votes -
Salesforce Call Barging CTD(click to dial)
Requesting to enable call barging when a call was initiated or received by RingCentral inside the salesforce CRM.
4 votes -
Listening to Recorded Calls via Hubspot App
We are unable to listen to recorded calls within the Hubspot App, presumably because the API request
1 vote -
Add or make available OnePageCRM to the App gallery
This CRM has a very large Customer Base and unfortunately, we cannot find this on the RingCentral App Gallery. Please add it as soon as possible. The company URL is onepagecrm.com
1 vote -
Develop a lightweight CRM template application
Everyone would use a lightweight CRM template type of application . Please call me to set up some time to talk through some of the requirements
1 vote -
Hubspot Extension - Edit Ringtone & Ringtone Volume
The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound itself and the volume of the ringtone is very loud and sounds like an old-school landline telephone. The sound is incredibly distracting and painful. There are no settings to turn this off, change the ringtone or adjust the volume. This can effect how sales/customer service teams perform and if we remove the extension then our calls won't log…
18 votes -
Add an unread Inbox notification counter to the MS Teams Embedded Dialer main icon in Teams
Use Case: Employees use MS Teams as their primary collaboration and video conference tool. RingCentral is the phone, SMS, and fax service provider. Employees rely on RingCentral's MS Teams Embedded Dialer.Problem: Employees don't have a way to quickly determine how many unread messages they have by looking that the RingCentral icon in Team. If they a user walked away from their desks for a few minutes, they may have missed a critical SMS, voicemail, or fax that needs to be responded to urgently.Feature request: Add an unread message counter to the main icon of our MS Teams Embedded Dialer. This…
3 votes -
Meetings on MS Teams
have a dial-in number provided when we create new meetings in teams.
3 votes -
Bring back inbound faxes with pdf files in the email message
Up until a year or so, anything my organizationor user would receive a fax the fax's content would be in the notification email in a pdf file. This was very convenient and did not require us to log in to the app or the portal to read the content. It was flexible.Now, I must log into the app (on my phone) or on the portal (on my computer) to download/view the fax message. Instead of moving towards integration and facility this was a move backward.
1 vote -
Add Jobber Integration
We use Jobber for scheduling and client management. It would be helpful if our phone system would link with our management system so we don't need to do data entry twice.
5 votes -
RingCentral for Dynamics365: CTI to utilize "regarding" field
This would offer the ability to log inbound and outbound calls directly to opportunity/case activities. This could be similar to the "related to" field in SFDC.
1 vote -
RingCentral for Dynamics: Transfer live call to RingCentral co-worker
The request is to be able to transfer live call to RingCentral Co-worker (warm, blind, to VM). Currently, when on a live call, RC for Dynamics offers ability for user to transfer. However, search results yield CRM contacts only
2 votes -
Freshworks CRM integration
Can you please create a direct integration with Freshworks/Freshsuite CRM to connect to call directly through Freshworks CRM and connect calls and recordings to contacts in Freshworks CRM? also to connect files, video messaging, scheduling, SMS and team and customer chat all through Ringcentral frominside the Freshworks/Fresh Suite CRM without having to use a paid connector 3rd party PLEASE!!
1 vote -
Change inbound caller id NUMBER format
Give the customer the ability to change the way an inbound number appears. For instance we currently had a customer integrate their fax server and previously the inbound number was formatted like this: 239/123-4567. Now when they get a fax, the inbound number shows up like this: +12391234567 and this is causing then to have to reprogram their fax server.
4 votes -
Admin to Disable Works with Google options for their users.
Admin to Disable Works with Google options for their users.
1 vote
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