947 results found
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Active Directory for Bulk Edit User
Need to enable the Bulk Edit User feature for the Directory integrations.
According to Engineers, once you have enabled the Active Directory the Bulk Edit feature can't be used because the user records are locked by the integration.1 vote -
Send Read Receipts
Send Read Receipts
7 votes -
Integrate Ringcentral Tasks into Google Calendar for google workspace
You should be able to create a task in a ringcentral team and have it appear in the google calendar. For example, if there is a team called "daily tasks" it would create a "daily tasks" google calendar and any tasks assigned through ringcentral in that team would also appear in google. Or if there is already a calendar created in google, be able to connect it to a new or existing ringcentral team.
6 votes -
click to dial under customer objects in Salesforce
Click to Dial functionality when a custom tab is open.
Current behavior is when you Click to Dial a phone number under Custom tab, you'll be directed to Accounts.
It would be very helpful if this feature is available.
1 vote -
Improve customer's call back response notification for RingCentral For MS Team
We are using the RC integration into teams. If someone calls and we press reply and choose "I will call you back in 10 minutes", it says that phrase to the customer.
The customer then has 5 options, for example, press 2 to leave a voicemail, 3 to respond Yes, 4 to respond No, or 5 to respond "Call me Urgently".
If the customer chooses 3, 4 or 5, we are only getting a notification if the user has the RC tab in Teams open at the time. If they have teams open but are on the chat page, the…3 votes -
Add Resimpli as a CRM
Resimpli is a popular CRM for Real Estate Professionals!!!!
2 votes -
RC for Zendesk
Currently, we pull the following information (fields) from RC into ZD tickets:
*Requester
*Subject
*Inbound called RC number
*Last call start(Screenshot attached)
Description automatically generated
The fields above were added manually as per RC guide. There is no Call queue field from what we can tell.
Therefore, we would like to also include a queue as a new field.
E.g.: If a customer calls “International sales”, it should be reflected in the ticket.
1 vote -
Personalize User Status in RingCentral for Microsoft Teams
It would be a great idea if we could personalize the user status when on a call using RingCentral for Microsoft Teams. At the moment when the user is on a call, it is showing "Busy" and it would be great if we could change it to "On a Call"
3 votes -
Full plugin capabilities of RingCentral Teams' embedded dialer app inside of the VDI (Azure VDI) session.
RingCentral dialing features are not available to the users from within TEAMS and will not move past the SIGN IN display
Software Engineer from MS Teams confirmed that the plugin does not support multiple sessions or the full functionality is not yet supported in VDI6 votes -
Automatic CRM-to-RingCentral Contact Synchronization for Enhanced Customer Recognition
One groundbreaking feature we propose is the automatic synchronization of new contacts between various CRMs, including Jobber, and RingCentral. This would eliminate the manual process of updating contact databases in multiple platforms, saving time and reducing the risk of human error. More importantly, it would allow for immediate customer recognition when a call comes in, thereby elevating the service experience to a new level of personalization and efficiency.
5 votes -
AppointmentReminders.com Appointment Reminders for Businesses
Send Call, Text, or Email reminders to your patients or customers using our automated appointment reminder system.
2 votes -
RingCentral for HubSpot: Adding conference call and call flip
The customers wants to have conference call and call flip feature in RingCentral for HubSpot
1 vote -
Archiver Bulk upload messages, fax and voicemail.
To have an option to Bulk upload messages, fax, and voicemail in Archiver for the whole user extensions across accounts.This will help admins to manage data for all users.
4 votes -
CDK elead - RingCentral Integration
Submitting on behalf of the customer. Case 20635866.
The ability to integrate the CRM platform, CDK elead directly with RingCentral.
3 votes -
Ability to which Contact Directory to Display in RC for MS Teams Embedded App
Ability to which Contact Directory to Display in RC for MS Teams Embedded App
1 vote -
New phone call as Triggers on RC for Zapier
Zapier works by running the tasks on Zapier's servers. Right now, the supported triggers are: New Call Recording - Triggers when a new call recording is generated.Missed Call - Triggers when a new call is missed.New SMS/MMS Received - Triggers instantly when a new SMS/MMS is receivedSMS received - Triggers when a new SMS is receivedSMS Sent - Triggers when a new SMS is sentCall Ended - Triggers when a call that was connected ends.New Voicemail - Triggers when a new voicemail arrives in your account.Hopefully, we can add new phone call as one of the supported triggers on RC…
1 vote -
Prioritiez a Custom Object (Matter or Intake) | RC for Salesforce
Under the Selections of objects to display under the Softphone layout, it will be great be if have a particular order on how we select it. Ext: 1. Matters2. Intake3. AccountThis way can give a specific object as primary or secondary to relate a call to.
1 vote -
Add Rule for RingCentral Automator
Please add additional rules for RingCentral Automator. For example, there should be a list of reply options such as "No" or "Yes" or "End this conversation". Additionally, replies with "To" should end the conversation and the user should receive a notification.
1 vote -
Display a not stating that the call is transferred from user A
When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore
2 votes -
RingCentral Embedded Desktop MS Teams Plugin Call Control
RingCentral Embedded plugin needs to have Call Control on their Jabra or Poly headset, the same as RingCentral desktop.
2 votes
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