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1009 results found

  1. Call Result in Salesforce Activity

    To add Missed as part of call result in Salesforce Activity. Currently, it only shows Inbound and Outbound

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  2. bulk uninstall ms teams in service web

    if there is a an option to install ms teams for bulk users in online admin portal, there should be an option as well to uninstall ms teams in bulk

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  3. Integration WIth Zendesk Sell

    Currently RC is only integrated with Zendesk Support.

    Looking for an integration with Zendesk Sell, much like the one available for Salesforce. Your competitors offer this.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  4. Updating User Details in SW when AD is enabled

    RingCentral users should have the option to modify user details in the online admin portal even though Active Directory is enabled.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  5. Opening a contact in existing browser tab | RingCentral for Salesforce

    Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.

    https://jira.ringcentral.com/browse/RCINT-37615

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  6. MS Teams in a meeting status

    The RingCentral presence does sync to MS Teams, but the MS Teams presence does not sync to RingCentral. I have been in MS Teams Meetings before which auto set my MS Teams presence to busy and forgot to turn off Accept Queue Calls. During my meeting, I will receive an incoming call from RingCentral. Only if I specifically turn off Accept Queue Calls will I not receive a call

    Hoping that eventhugh I did not disable or off accept call queue calls my status will still read as not available since I am on meeting on MS Teams.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  7. RingCentral for Salesforce Ringer Volume Adjustment

    A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.

    9 votes
    Planned  ·  1 comment  ·  Integrations  ·  Admin →
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  8. Ability to show all calls on Hubspot Dashboard

    I want all incoming calls to show Hubspot dashboard so that we will not miss any calls.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Add call waiting audio alert in Salesforce

    Add option to silent for incoming calls while you're on the phone

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  10. gloss genius

    integration for communication between ring central and gloss genius

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  11. Presence Sync

    Presence between RingCentral App and RC Embedded App in MS Teams should sync as expected. Wants to use also 3rd party app for Calling in RC for Salesforce,

    Available Presence Sync features reference:
    https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US#GUID-fc957152-15ba-48ab-800c-e92581c61a6c-en_us

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  12. RingCentral for Google Admin block list website

    Admin options to add a block list website for each users for RingCentral for Google

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  13. DoorBird Video Intercom

    We use a DoorBird video intercom at our office and also RingCentral. We have this integrated like an IP phone to call a ring group when someone presses the call button on the DoorBird and we can unlock the door by pressing 9 durring a call. The audio works great; however there is no video available. We can always answer the DoorBird using the DoorBird app and see video. It is also nice that the person at the door can leave a message if no one can answer. My request would be to allow an integration with DoorBird that has…

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  14. RingCentral for Salesforce: Ringtone settings

    The request is for the ability to change ringtone settings: off/on, change ringtone, adjust volume. The current ringtone is very loud and sounds like old-school landline.

    11 votes
    Implemented  ·  0 comments  ·  Integrations  ·  Admin →
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  15. MS Teams Meeting to RC Embedded App using Conference Phone

    Need to use the Conference Phone to join the meeting in RC Embedded App for MS Teams. Our available feature only is thru RC Meetings and use Dial In to utilize physical / conference phone.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  16. To have the opportunity name/number display on the tenfold UI

    To have the opportunity name/number display on the tenfold UI and possibly a way to create new one with dispositions

    1 vote
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  17. Intalling RingCentral Plug-ins silently

    It would be great if we had the option to bypass the operating system's network permission when installing plugins and an option to install it without creating a desktop shortcut. Most installers have options on whether to add shortcuts. However, the installer with RingCentral is behind some layers of wrappers so we need to experiment with whether we can customize this behavior

    3 votes
    0 comments  ·  Integrations  ·  Admin →
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  18. Installing RingCentral Plug-ins silently

    It would be great if we had the option to bypass the operating system's network permission when installing plugins and an option to install it without creating a desktop shortcut.Most installers have options on whether to add shortcuts. However, the installer with RingCentral is behind some layers of wrappers so we need to experiment with whether we can customize this behavior

    3 votes
    0 comments  ·  Integrations  ·  Admin →
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  19. Salesforce: Make calls using Teams Embedded App

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  20. Ringcentral for Teams

    Admins should have an option to remove the Fax icon in the RingCentral for Teams.
    Fax has been disabled admin portal.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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