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308 results found

  1. remove voicemail beeps on Yealink W56H

    I wanted to remove the voicemail beeps on Yealink W56H

    1 vote
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  2. Enterprise Admins should be able to administer Developer Portal Apps for All Instance

    In Enterprise Federations Enterprise Admins may administer all the intances in the Admin Portal, but not in the Developer's portal. It is necessary to create separate logins in each instance in order to create and manage 'Applications' in the developer portal. This should work like other operation in the Enterprise Admin Role.

    2 votes
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  3. Use Single SSO for different RingCentral Account

    Is it possible to have only one Microsoft 365 for SSO to be used in two different RingCentral accounts?

    2 votes
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  4. API token expiration and or failing

    Idea: We can get an email or some kind of an alert like 10 days before an API token becomes expired so productivity in calls just dont stop suddenly. I think Cx could benefit from this because it could impact the IVRs and the APIs they have in the nodes. So an alert system or an email stating that the authentication is about to expire is a benefit instead of it stopping productivity grabbing debug logs reading the errors and spending time generating a new token Cx can do it when there call centers are off work.

    4 votes
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  5. Able to see profile on Avatar icon on RC App for MAC Devices.

    Please add the ability to see Profile information for RC app for Mac devices (mobile or computer), just like how Android and Windows devices are.

    1 vote
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  6. RC integrate with IVR (Integrated Voice Response) systems for Pharmacy’s?

    My current customer is looking to integrate their phone solution with voice response. The need is for questionnaires and prescription refill.

    3 votes
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  7. TextMe Feature

    an we put a button on our website or email that will allow a customer to text us like the ringme feature works

    1 vote
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  8. Integrate with chatgpt in glip message

    message can @chatgpt to search question answer, also can add chatgpt to team

    1 vote
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  9. API integration with TigerPaw CRM

    We work 90% of our day in TigerPaw. Having a Ring Integration would help us quick switching Apps all Day.

    1 vote
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  10. If it is possible to dial out using cellphone number/from the phone without using the app but the RingCentral number will appear.

    Customer wants to dial a code from his phone before/after the phone number they want to call which will initiate a call that will show their ringcentral number instead of their cellphone number

    1 vote
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  11. Integrate with CXM for public sector opps

    PS clients are using CXM.

    1 vote
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  12. Extend the number of characters/email address that can be added on the email field under notification settings.

    Customer would like to extend number of characters that can be input on the email field on the notification settings. (Current max is 250)

    2 votes
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  13. Sync Office 365 calender with Jupiter MVP RC App Workspace

    Clients who have integrated their Office365 accounts, want to be able to see their scheduled meetings under the workspace section.

    4 votes
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  14. WFM My Zone Intergation with Outlook calendar

    Agents/Supervisors should be able to update their outlook calendar and that then be updated in their my zone schedules (and vice versa)

    2 votes
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  15. Ability to have an MSI to silently push updates automatically

    Customer would like to have a MSI that is silent and also pushes updates automatically. Currently, updates require a manual push.

    5 votes
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  16. Add Outbound call state in the Telephony.Status object

    It's come to our attention that users of our application start ringing when they make an outbound call, so we would appreciate a fix in some way.Currently these states are supported in the users telephony status object: NoCall, Ringing, CallConnected, OnHold, ParkedCallUnfortunately we have no way to see if the user made an outbound call or is receiving an inbound call since both states use the Ringing value. Another solution would be to only switch the outbound calling user to CallConnected when the recipient answers the call, skipping the Ringing state during outbound calling, but allow the recipient to still…

    1 vote
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  17. Reusable meeting link share

    It would be helpful for a host to be able to create a link, excluding the host's personal meeting ID information, for another user to have and use. In other words, if I have frequent appointments with "John Doe," I could create a "John Doe" meeting link for John and myself to have, and every time I have a meeting with "John Doe" I could just use his link.

    1 vote
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  18. Lightspeed webstore integration to Ring Central

    https://www.lightspeedhq.com/thank-you/?id=1e899d05Looking to see how to add Lightspeed store as a part integrating SMS, Email.

    2 votes
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  19. Have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".

    One of our customers with an MRR of 12,229.86 USD would like to have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".

    2 votes
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  20. Bitrix24 CRM integration app which let log calls and Click to call option

    existing app was developed by Bitrixs24 CRM team and app is not workign actually. We are missing some call recordings and sometimes it doesn't allow to make calls.When logging in - I can choose other emplyees numbers as outbound numbers but never mine.

    1 vote
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