295 results found
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Single Sign on Option - for Google
The three button options to sign in that are now displayed on the login page are the Single Sing-on button, the Apple button, and the Google button.
The customer wants the view that was previously displayed to them, which was a sign-in page with just the Google button.
2 votes -
Sync MS Teams users Direct Routing with out e5 licenses
As per customer, Assigning E5 Licenses to sync direct routing to RingCentral would not work for them.
As per support site, each users should have e5 licenses for them to be able to sync each users to the Service portal.
Customer would like to eliminate the need for E5 license to sync direct routing
1 vote -
User profile photos
Develop a feature for Administrators to manage user's profile photos or the ability to allow or restrict users from editing their profile photo.
1 vote -
Personalise company caller ID for outgoing calls
An app that helps a company create and attached company name to out going caller id.
3 votes -
RC Phone
Bring back the RingCentral Phone app. The new app is too convoluted and the UI is terrible. It is more capable and I personally use it because I need more features than most of our employees. Most of our employees just need to open an image that was texted in or listen to a voicemail. The old RC Phone app was super simple and easy and the UI was simple and straightforward. They could fax and handle texts and clear their call logs/voicemails easily. The new app is all over the place and 90% of our employees will never use…
2 votes -
Portal doesn’t have a contacts for whole server
Need admin portal enterprise contacts
when on app someone answer phone call it comes as missed should be answered another device
1 vote -
Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed e...
...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks
7 votes -
Having a "Notes' field under Users General for internal purpose
Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine
1 vote -
Could you make a way to add our own custom emojis?
We like to use the office dog and funny moments from meetings as emojis :)
1 vote -
User with Standard(inernational) role not able to dial international call from Call Queue
User with Standard (international) access, not able to dial international call from call queue
3 votes -
Report/Data of the calls we received from all countries
We would like to get a report/data on the number of calls we are getting/receiving from all countries.
2 votes -
Allow directory sync API for RC Contact Center to sync custom fields/directory names.
In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom…
4 votes -
How do we mirror our google domain line that we use as our main number as our caller ID phone number instead of the Ring Central Number
We use several google lead source phone numbers and once of them is our publicly listed main number. How do we Mirror the google number for our outbound Caller ID instead of ringing through with the Ring Central number
1 vote -
Want to be able to upload more than 1,000 contacts | Yealink Phones_BT Account
BT Feature Request : to be able to upload more than 1,000 contacts | Yealink Phones_BT Account
Significance of the feature : Have a lot of clients and currently has at least 2,500 contacts that they need to upload on the device.
Current behavior : Uploading File that has more than 1000 Contacts will go through with no error, but will only display 1000 contacts.
Brand : BT Business
1 vote -
Prevent users from downloading marketplace apps
The "add bots" permission only prevents users from downloading and installing certain type of marketplace apps.
A permission to prevent users from downloading ALL types of marketplace apps would be highly appreciated.
Also, having an option to block app install but manage approval and installation by Super Damins would be very useful.3 votes -
Write Back Phone Number for Microsoft Entra SCIM Provisioning
I am not sure if this is a limitation of Microsoft's or RingCentral's or if this was just an oversight when the SCIM provisioning integration was built in Entra (formerly Azure AD). However, it would be nice if automatic provisioning could read the phone number assigned to a user in RingCentral and set the user's phone number in Entra.
3 votes -
Add Additional Time Blocks in Custom Rule
Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.
Currently our on call rule shows as follows:
Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
Fri 04:30 PM - 12:00 AM
Sun, Sat all dayYou will notice that Monday at 0000h (Midnight) to 0800 is missing.
However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in…3 votes -
Super admin able to get an access to all cases created on the account not just the user who created it.
Super admin able to get an access to all cases created on the account not just the user who created it.
3 votes -
Archive call recording real time
Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.
3 votes -
Disable Outlook Contacts From the RingCentral for Microsoft Teams
Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.
4 votes
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