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280 results found

  1. RingCentral MVP App Fax Scanning Option

    Customer scanning prescriptions direct via RingCentral MVP App for fax attachment. He is looking for the option on scanning that can choose greyscale; black&white; etc. A feature he found from RingCentral Phone for the desktop app.

    Attached sample scanned from MVP desktop app & from RC Phone for the desktop app.

    1 vote
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  2. RingCentral MVP Desktop App Outbound Click to Dial via Run Command Setup

    Customer is looking for this feature which, he is claiming that it was existing before.

    Issue : RingCentral Outbound Click to Dial via URL is Broken

    Steps to replicate :
    1. He opens command prompt or the RUN black box.
    2. He submitted URL link that will dial out, together with the extension number users would like to reach.
    3. Example : tel://8005958110,,2,,60128#,1
    4. It should dial via the RingCentral MVP App and it should connected to the correct extension.

    1 vote
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  3. Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

    Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

    Details : Wants to Block All Telemarketer calls from their Business due to them causing nuisance

    Brand : BT Business

    4 votes
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  4. Having a "Notes' field under Users General for internal purpose

    Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine

    3 votes
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  5. caller id info in the call queue pick up member is not showing

    caller id info in the call queue pick up member is not showing

    6 votes
    1 comment  ·  Other  ·  Admin →
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  6. super admin can get access to the voicemail of her user's extension member.

    super admin can get access to the voicemail of her user's extension member.

    7 votes
    0 comments  ·  Other  ·  Admin →
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  7. Option to customize help buttons on the app.

    The option to redirect users to our preferred help link or url.

    1 vote
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  8. Add-in for MS Exchange 2019

    RingCentral Schedule Add-in for MS Exchange 2019

    4 votes
    2 comments  ·  Other  ·  Admin →
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  9. how can we get rid of the intro that promps you to speak to an operator as we dont have one and just have it say the directory and choose

    how can we get rid of the intro that promps you to speak to an operator as we dont have one and it goes to the wrong person when there is no operator. we are really just trying to simplify this.

    2 votes
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  10. Ability to disable pop up rating after sending sms

    ability to stop or disable the pop up rating every sending and receiving a text message on Ring central app

    2 votes
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  11. Answering Service

    We would like to have an Answering Service in RingCentral; wherein, whenever we are unavailable, a group of employees in RingCentral will answer the call on our behalf.

    2 votes
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  12. Warm Transfer call for Yealink T4*U and T5*W

    Feature Request : Warm Transfer call for Yealink T48U

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    2 votes
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  13. Email template

    Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.

    3 votes
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  14. Team settings for RingCX both Voice and DIgital

    The ability to have Teams settings for both Voice and Digital side of RingCX. Only Standalone of Engage Digital and Voice has this setting.

    1 vote
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  15. Report for list of users who does not use RingCentral and contact center

    Report for list of users who does not use RingCentral and contact center

    1 vote
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  16. Ability to see user idle time in the HUD

    We would like to request the addition of a feature in the RingCentral HUD (Head-Up Display) that allows administrators to view the idle time of users. This feature will provide visibility into user inactivity, aiding in better resource management and enhanced team oversight.

    2 votes
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  17. Allow speed control for ivr prompts

    It would be nice to be able to speed up or slow down IVR prompts.

    1 vote
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  18. I NEED MY APPLE WATCH TO HAVE RING CENTRAL APP SO WE CAN READ OUR MESSAGES.

    APPLE WATCH AND RING CENTRAL APP

    3 votes
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  19. Measurement of the MOS to be deferred to the dropped agent

    Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call

    1 vote
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  20. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

    There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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