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306 results found

  1. Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory

    Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of…

    3 votes
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  2. Having a "Notes' field under Users General for internal purpose

    Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine

    3 votes
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  3. Option to customize help buttons on the app.

    The option to redirect users to our preferred help link or url.

    1 vote
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  4. Add-in for MS Exchange 2019

    RingCentral Schedule Add-in for MS Exchange 2019

    4 votes
    2 comments  ·  Other  ·  Admin →
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  5. how can we get rid of the intro that promps you to speak to an operator as we dont have one and just have it say the directory and choose

    how can we get rid of the intro that promps you to speak to an operator as we dont have one and it goes to the wrong person when there is no operator. we are really just trying to simplify this.

    2 votes
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  6. Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

    Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

    Details : Wants to Block All Telemarketer calls from their Business due to them causing nuisance

    Brand : BT Business

    3 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  7. Ability to disable pop up rating after sending sms

    ability to stop or disable the pop up rating every sending and receiving a text message on Ring central app

    2 votes
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  8. Answering Service

    We would like to have an Answering Service in RingCentral; wherein, whenever we are unavailable, a group of employees in RingCentral will answer the call on our behalf.

    2 votes
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  9. caller id info in the call queue pick up member is not showing

    caller id info in the call queue pick up member is not showing

    5 votes
    1 comment  ·  Other  ·  Admin →
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  10. Call recoridng announcement volume

    It is great to have a volume control to the call recording announcement.

    1 vote
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  11. Add "case portal" tab or link in support site

    It will be better to add case portal tab on the support site for easier navigation.

    3 votes
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  12. super admin can get access to the voicemail of her user's extension member.

    super admin can get access to the voicemail of her user's extension member.

    5 votes
    0 comments  ·  Other  ·  Admin →
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  13. Email template

    Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.

    3 votes
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  14. Team settings for RingCX both Voice and DIgital

    The ability to have Teams settings for both Voice and Digital side of RingCX. Only Standalone of Engage Digital and Voice has this setting.

    1 vote
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  15. Report for list of users who does not use RingCentral and contact center

    Report for list of users who does not use RingCentral and contact center

    1 vote
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  16. Ability to see user idle time in the HUD

    We would like to request the addition of a feature in the RingCentral HUD (Head-Up Display) that allows administrators to view the idle time of users. This feature will provide visibility into user inactivity, aiding in better resource management and enhanced team oversight.

    2 votes
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  17. Ability to remove RCV icon on the RingCentral Desktop app Teams

    Currently, RC app teams have the video call feature to call everyone on that team. To avoid data breach, the customer wanted to have an option to turn this off/on account wide and or user based.

    2 votes
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  18. Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.

    To improve the efficiency and accuracy of case resolutions, I propose that all departments adopt a standardized template when submitting cases to advanced support.

    Why is this necessary?
    Currently, support teams are frequently receiving cases with vague or incomplete descriptions that are coming from our internal departments. This often results in back-and-forth communication to clarify details, causing unnecessary delays in issue resolution. A standardize submission template would ensure that all critical information is captured by our internal partners from the start, enabling support teams to diagnose and address issues more quickly and effectively.

    Benefits:

    Faster Resolutions: Support teams will have…

    1 vote
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  19. Allow speed control for ivr prompts

    It would be nice to be able to speed up or slow down IVR prompts.

    1 vote
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  20. Measurement of the MOS to be deferred to the dropped agent

    Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call

    1 vote
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