306 results found
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Warm Transfer call for Yealink T4*U and T5*W
Feature Request : Warm Transfer call for Yealink T48U
Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W
Current behavior : blind transfer is set for the yealink transfer key
Brand : BT Business
2 votes -
User profile photos
Develop a feature for Administrators to manage user's profile photos or the ability to allow or restrict users from editing their profile photo.
2 votes -
I NEED MY APPLE WATCH TO HAVE RING CENTRAL APP SO WE CAN READ OUR MESSAGES.
APPLE WATCH AND RING CENTRAL APP
4 votes -
Email template
Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.
3 votes -
Report for list of users who does not use RingCentral and contact center
Report for list of users who does not use RingCentral and contact center
1 vote -
Ability to see user idle time in the HUD
We would like to request the addition of a feature in the RingCentral HUD (Head-Up Display) that allows administrators to view the idle time of users. This feature will provide visibility into user inactivity, aiding in better resource management and enhanced team oversight.
2 votes -
Allow speed control for ivr prompts
It would be nice to be able to speed up or slow down IVR prompts.
1 vote -
Measurement of the MOS to be deferred to the dropped agent
Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call
1 vote -
Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory
There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…
11 votes -
RingCentral App (Integrating Redtail Calendar and Contact Syc)
The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App
Another feature is to sync contacts from Redtail to RingCentral App
1 vote -
Provide details of numbers who have reported the customer's SMS as Spammy
Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
This will help them edit their mailing list and avoid their SMS from being tagged as Spam.4 votes -
download ringcentral app using m3 chip
app for m3 chip silicon
1 vote -
Single Sign on Option - for Google
The three button options to sign in that are now displayed on the login page are the Single Sing-on button, the Apple button, and the Google button.
The customer wants the view that was previously displayed to them, which was a sign-in page with just the Google button.
2 votes -
Personalise company caller ID for outgoing calls
An app that helps a company create and attached company name to out going caller id.
3 votes -
Portal doesn’t have a contacts for whole server
Need admin portal enterprise contacts
when on app someone answer phone call it comes as missed should be answered another device
1 vote -
Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed e...
...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks
7 votes -
Write Back Phone Number for Microsoft Entra SCIM Provisioning
I am not sure if this is a limitation of Microsoft's or RingCentral's or if this was just an oversight when the SCIM provisioning integration was built in Entra (formerly Azure AD). However, it would be nice if automatic provisioning could read the phone number assigned to a user in RingCentral and set the user's phone number in Entra.
4 votes -
Could you make a way to add our own custom emojis?
We like to use the office dog and funny moments from meetings as emojis :)
1 vote -
Calling all Phone Numbers at Once for Emergency Purposes
We’re looking to see if RingCentral would facilitate an emergency communication by having the ability to call everyone simultaneously within our system.
5 votes -
User with Standard(inernational) role not able to dial international call from Call Queue
User with Standard (international) access, not able to dial international call from call queue
3 votes
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