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280 results found

  1. Super admin able to get an access to all cases created on the account not just the user who created it.

    Super admin able to get an access to all cases created on the account not just the user who created it.

    3 votes
    0 comments  ·  Other  ·  Admin →
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  2. Archive call recording real time

    Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.

    3 votes
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  3. OUR TEXT MESSAGES GO AWAY AND GET DELETED EVERY 2 WEEKS.

    TEXTE MESSAGES

    1 vote
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  4. When receiving the call there is no sound for that, please try to improve it.

    When receiving the call there is no sound for that, please try to improve it.

    2 votes
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  5. To removed Debt relief offers from Prohibited campaigns

    To removed Debt relief offers from Prohibited campaigns

    4 votes
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  6. Custom Admin Role with view only permission

    Customer is looking for a custom admin role to have a view only permission specifically for the "User Tab".

    3 votes
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  7. Limit the Call Handling to Super Admin Only - Limit App Settings

    We want to limit the USER APP settings to be changed. Only the Super Admin should have the ability to change Work Hours and After Hours.

    Currently, we turned off all User Settings in Roles but the User was still able to edit.

    1 vote
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  8. Pager SMS feature

    wanted to have the ability to disable and enable pager SMS.

    1 vote
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  9. Reducing Toll-Free SMS Validation Time

    Request Overview:We kindly request a reduction in the validation time for Toll-Free SMS verification. Currently, the process takes up to 30 days, which we believe is a longer duration than necessary. This extended timeframe may impact user experience and hinder the swift onboarding of new users or services.Detailed Description:Current Situation:The current Toll-Free SMS validation process takes up to 30 days to complete. This validation period poses challenges for our users, delaying the activation of services and hindering the overall user experience.Proposed Change:We propose a significant reduction in the Toll-Free SMS validation time to improve user satisfaction and streamline the onboarding…

    3 votes
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  10. Elevate Your Offering with RingCentral + Calendly Integration

    Dear RingCentral Team,In today's evolving landscape, seamless integration is key. RingCentral's current lack of API connectivity with Calendly and other popular applications hinders our ability to cater to clients who favor streamlined scheduling.We are currently employing a marketing strategy that relies on Calendly to schedule meetings. It presents a challenging situation when promoting UCaaS to prospects while relying on a competitor for video conferencing meetings scheduled through Calendy. Due to RingCentral's lack of an API for Calendly integration, we've had to resort to using Zoom or MS Teams. This incongruence raises the question of how we can expect potential customers…

    6 votes
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  11. We need a separate cell phone app for Texting so our employees can click one button to text.

    We need a separate cell phone app for Texting so our employees can click one button to text. Currently, they need to open the Ring App and then find the text sub application then open a new text..

    Make it more like a standard text app.

    1 vote
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  12. Parked Call Visibility on RC or BT application

    Parked Call Visibility on RC or BT application

    It is more convenient for users to have visibility of parked calls using the desktop app.
    Sometimes, we tend to forget the location where we parked the call or we forget that we put the call on park. With this feature, we are aiming to reduce abandoned calls.

    1 vote
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  13. Provide details of numbers who have reported the customer's SMS as Spammy

    Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
    This will help them edit their mailing list and avoid their SMS from being tagged as Spam.

    1 vote
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  14. Open Analytics to own company google spreadysheet after downloading the call logs.

    Open Analytics to own company google spreadsheet after downloading the call logs instead of copying them manually from downloaded analytics to their own spreadsheet.

    2 votes
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  15. Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forw...

    ...arding devices, the call session will just be the same and will not create another call flow. Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forwarding devices, the call session will just be the same and will not create another call flowCalling Party: YARDIReceiving Party: RingCentralCall Flow:Yarding calls RC line > Call connects to RC then forward the calls to the regular forwarding set up of the user extension > Missed call will forward the call to an external number which is…

    2 votes
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  16. Sycle

    Healthcare App for hearing professionals. Patient tracking, scheduling, and aggregating. Clean and simple GUI interface.

    1 vote
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  17. Generate a report that shows received and missed calls while the user is on a live call.

    Have the system generate a report that shows received and missed calls while the user is on a live call.

    7 votes
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  18. Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC) cool tricks or tips should be sent out everyday t...

    ...o help keep users engaged, uptodate and able to use the platform in more helpful ways. People love learning new things but people LOVE showing off the new things they have learned (bragging rights haha)The how to videos are great but a daily reminder or pop up will help keep all this amazing information locked in and relevant.. Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC)

    Like cool tricks or tips should be sent out everyday to help keep users engaged, uptodate and able to use the platform in more helpful ways.

    People love…

    2 votes
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  19. Performance reports analytics API needed! OR update to call log API endpoint!

    So you're a manager and want to gamify and coach your reps who use RingCentral as their main dialer. You want an appropriate breakdown of call analytics and export/sync/integrate that data with a sales coaching and gamification platform (external to Ring Central). You currently have 2 options. You can use the Call aggregation data (Line Of Business Analytics) endpoint OR the List Company Call Records (Call log) endpoint. In ring central you have multiple ways of looking at call data. You can view call log reports, performance reports, and business analytics. The problem that arises is when wanting to integrate…

    3 votes
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  20. Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.

    It is rather a pain having to change the voice mail message when out of the office and then have to change it back to the daily message when returning to the office. It would be great to have the option to have 2 message recordings, one for daily message and one for when out of office and just simply and quickly change the message back to the daily recording. The default recording in the app is not usable as it does not meet the requirements that our management wants in our messages. Would be great if we could change…

    6 votes
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