312 results found
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RingCentral MVP Desktop App Outbound Click to Dial via Run Command Setup
Customer is looking for this feature which, he is claiming that it was existing before.
Issue : RingCentral Outbound Click to Dial via URL is Broken
Steps to replicate :
1. He opens command prompt or the RUN black box.
2. He submitted URL link that will dial out, together with the extension number users would like to reach.
3. Example : tel://8005958110,,2,,60128#,1
4. It should dial via the RingCentral MVP App and it should connected to the correct extension.1 vote -
Feature Request : Block Telemarketers/ Telesales from Calling their Numbers
Feature Request : Block Telemarketers/ Telesales from Calling their Numbers
Details : Wants to Block All Telemarketer calls from their Business due to them causing nuisance
Brand : BT Business
4 votes -
Warm Transfer call for Yealink T4*U and T5*W
Feature Request : Warm Transfer call for Yealink T48U
Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W
Current behavior : blind transfer is set for the yealink transfer key
Brand : BT Business
3 votes -
Option to customize help buttons on the app.
The option to redirect users to our preferred help link or url.
1 vote -
Add-in for MS Exchange 2019
RingCentral Schedule Add-in for MS Exchange 2019
4 votes -
how can we get rid of the intro that promps you to speak to an operator as we dont have one and just have it say the directory and choose
how can we get rid of the intro that promps you to speak to an operator as we dont have one and it goes to the wrong person when there is no operator. we are really just trying to simplify this.
2 votes -
Ability to disable pop up rating after sending sms
ability to stop or disable the pop up rating every sending and receiving a text message on Ring central app
2 votes -
Answering Service
We would like to have an Answering Service in RingCentral; wherein, whenever we are unavailable, a group of employees in RingCentral will answer the call on our behalf.
2 votes -
User profile photos
Develop a feature for Administrators to manage user's profile photos or the ability to allow or restrict users from editing their profile photo.
2 votes -
I NEED MY APPLE WATCH TO HAVE RING CENTRAL APP SO WE CAN READ OUR MESSAGES.
APPLE WATCH AND RING CENTRAL APP
4 votes -
Email template
Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.
3 votes -
Report for list of users who does not use RingCentral and contact center
Report for list of users who does not use RingCentral and contact center
1 vote -
Ability to see user idle time in the HUD
We would like to request the addition of a feature in the RingCentral HUD (Head-Up Display) that allows administrators to view the idle time of users. This feature will provide visibility into user inactivity, aiding in better resource management and enhanced team oversight.
2 votes -
Allow speed control for ivr prompts
It would be nice to be able to speed up or slow down IVR prompts.
1 vote -
Measurement of the MOS to be deferred to the dropped agent
Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call
1 vote -
Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory
There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…
11 votes -
Provide details of numbers who have reported the customer's SMS as Spammy
Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
This will help them edit their mailing list and avoid their SMS from being tagged as Spam.4 votes -
download ringcentral app using m3 chip
app for m3 chip silicon
1 vote -
Single Sign on Option - for Google
The three button options to sign in that are now displayed on the login page are the Single Sing-on button, the Apple button, and the Google button.
The customer wants the view that was previously displayed to them, which was a sign-in page with just the Google button.
2 votes -
Personalise company caller ID for outgoing calls
An app that helps a company create and attached company name to out going caller id.
3 votes
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