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308 results found

  1. MS Teams analytics not available

    The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab

    5 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  2. Provide details of numbers who have reported the customer's SMS as Spammy

    Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
    This will help them edit their mailing list and avoid their SMS from being tagged as Spam.

    1 vote
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  3. Open Analytics to own company google spreadysheet after downloading the call logs.

    Open Analytics to own company google spreadsheet after downloading the call logs instead of copying them manually from downloaded analytics to their own spreadsheet.

    2 votes
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  4. Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forw...

    ...arding devices, the call session will just be the same and will not create another call flow. Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forwarding devices, the call session will just be the same and will not create another call flowCalling Party: YARDIReceiving Party: RingCentralCall Flow:Yarding calls RC line > Call connects to RC then forward the calls to the regular forwarding set up of the user extension > Missed call will forward the call to an external number which is…

    2 votes
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  5. Sycle

    Healthcare App for hearing professionals. Patient tracking, scheduling, and aggregating. Clean and simple GUI interface.

    1 vote
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  6. Ability to download faxes from an account through the API

    We have a business use case for being able to download the pdf attachments of a fax from an account through the API.

    5 votes
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  7. Inclusive Link Handling for SMS

    The current limitations in link handling within our SMS platform have raised concerns among users who wish to send various types of links. This feature request aims to enhance the system to allow the transmission of all kinds of links without blocking any specific types, providing users with greater flexibility and ensuring a more inclusive communication experience.Feature Description:Link Whitelisting:Implement a system that allows users to send links of any type without automatic blocking.Users should have the ability to whitelist specific domains or keywords to ensure the system recognizes and permits these links.User Override Functionality:Provide users with the option to override…

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Generate a report that shows received and missed calls while the user is on a live call.

    Have the system generate a report that shows received and missed calls while the user is on a live call.

    7 votes
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  9. Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC) cool tricks or tips should be sent out everyday t...

    ...o help keep users engaged, uptodate and able to use the platform in more helpful ways. People love learning new things but people LOVE showing off the new things they have learned (bragging rights haha)The how to videos are great but a daily reminder or pop up will help keep all this amazing information locked in and relevant.. Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC)

    Like cool tricks or tips should be sent out everyday to help keep users engaged, uptodate and able to use the platform in more helpful ways.

    People love…

    2 votes
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  10. Performance reports analytics API needed! OR update to call log API endpoint!

    So you're a manager and want to gamify and coach your reps who use RingCentral as their main dialer. You want an appropriate breakdown of call analytics and export/sync/integrate that data with a sales coaching and gamification platform (external to Ring Central). You currently have 2 options. You can use the Call aggregation data (Line Of Business Analytics) endpoint OR the List Company Call Records (Call log) endpoint. In ring central you have multiple ways of looking at call data. You can view call log reports, performance reports, and business analytics. The problem that arises is when wanting to integrate…

    3 votes
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  11. Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.

    It is rather a pain having to change the voice mail message when out of the office and then have to change it back to the daily message when returning to the office. It would be great to have the option to have 2 message recordings, one for daily message and one for when out of office and just simply and quickly change the message back to the daily recording. The default recording in the app is not usable as it does not meet the requirements that our management wants in our messages. Would be great if we could change…

    6 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. MULTIPLE VULNERABILITIES IN 7-ZIP - OLD VERSION

    module that can be exploited by hackers that exposes every user to a security risk because you have an old module of seven zip in your software

    1 vote
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  13. VRCPA RingCentral® Page Adapter

    Reset paging device and configure it as a phone device.

    1 vote
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  14. call will be routed directly to vm while the team status is away

    The normal behavior for MS Teams is, if the status is away, call rings and then goes to voicemail. For this feature, callers will hear a voicemail message immediately if the user's status is away.

    1 vote
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  15. Elevate Your Offering with RingCentral + Calendly Integration

    Dear RingCentral Team,In today's evolving landscape, seamless integration is key. RingCentral's current lack of API connectivity with Calendly and other popular applications hinders our ability to cater to clients who favor streamlined scheduling.We are currently employing a marketing strategy that relies on Calendly to schedule meetings. It presents a challenging situation when promoting UCaaS to prospects while relying on a competitor for video conferencing meetings scheduled through Calendy. Due to RingCentral's lack of an API for Calendly integration, we've had to resort to using Zoom or MS Teams. This incongruence raises the question of how we can expect potential customers…

    4 votes
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  16. Viewing Caller Menu Choices in Multi-Level IVR

    I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will be valuable for optimizing our call routing and ensuring a seamless customer experience.

    5 votes
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  17. Need APIs to expose license usage details for BI reporting

    Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that can be downloaded from Live Report Analytics.APIs are needed to create an automated extract to feed an executive BI dashboard

    34 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Hubspot Conversational Intelligence

    I would like to have conversational intelligence with Hubspot where it will have the ability to transcribe the conversation for recorded calls.

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Increase data coverage in Kibana

    A feature in which the Kibana tool can gather call disconnect initiator logs for more than 7 days

    1 vote
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  20. Opt in Opt out function for Salesforce SMS

    Is RingCentral can offer the automated Opt Out function?

    1 vote
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