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1427 results found

  1. Add Rule for RingCentral Automator

    Please add additional rules for RingCentral Automator. For example, there should be a list of reply options such as "No" or "Yes" or "End this conversation". Additionally, replies with "To" should end the conversation and the user should receive a notification.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Audio Notification and Desktop Notification in MS Teams systray for SMS

    add audio notification for SMS and indicator in MS teams systray

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  3. Display a not stating that the call is transferred from user A

    When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Directly dialing a phone number link.

    When someone sends a phone with a hyperlink, I want to be able to have the option to dial it right away.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. RingCentral Embedded Desktop MS Teams Plugin Call Control

    RingCentral Embedded plugin needs to have Call Control on their Jabra or Poly headset, the same as RingCentral desktop.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  6. Increase data coverage in Kibana

    A feature in which the Kibana tool can gather call disconnect initiator logs for more than 7 days

    1 vote
    0 comments  ·  Other  ·  Admin →
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  7. Opt in Opt out function for Salesforce SMS

    Is RingCentral can offer the automated Opt Out function?

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  8. Unanet CRM integration

    One of our largest customers uses Unanet CRM. We are working to migrate this customer from their Mitel Connect PBX to Ring Central, and this integration would provide us the additional leverage needed to make this migration happen!

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  9. click to dial from google sheet with client's address for verification

    we need this feature added so we can just dial from google sheet and without going to a different program or software, it will integrate this on rc app and will get all customers' details including their address to easily verify the account

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Generate an Alert/Notification for Errors Within RingCentral Cloud PBX for Microsoft Teams

    This is helpful for Admin Users in monitoring their system whenever there is a system-generated error even if they are not logged into it

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  11. automatically assign a caller ID similar to the number you are calling

    Hi there,as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling.This is because when calling to the UK with a German number or vice versa calls not get picked up.This would be very helpful and timesaving. Thanks in advance.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Directory Lookup Method from RC to Five 9

    There's an integration using a SIP Trunk for Five9 to send RC ext calls , and Five 9 offers a directory lookup on their side, however , RC does not have a reverse path/route to have a similar directory lookup method just like Five9. It would be beneficial for an RC account with SIP Trunk integration with Five9 to have address book available to “search” for the list nor access an address book of Five9 agents.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  13. we are looking one features that where the call got disconnected.

    we are looking one features that where the call got disconnected.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  14. Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.

    Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.

    5 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Salesforce to Detect Contacts already being handled by another Rep

    Like with other CRM, that can determine if the caller/contact is already handled by another person. It will prevent confusion on the customer's and Rep's end. It would prevent their clients from getting confused about who they need to talk to.

    1 vote
    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  16. Embedded RC to track meeting time in a Teams Meeting

    Ability to track MS Teams meetings in the embedded RC App for ease of access all in one place.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  17. Squareup Integration

    Squareup is extremely popular amongst vendors and all types of businesses. I use it for all my invoicing and appointments for my detailing business. Squareup's messaging is extremely rudimentary and can be greatly improved with automation and all the benfits of ring central

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  18. RingCentral for SalesForce/RingCX improvement BYOT to provide Dynamic Voice Routing in SFDC

    The request is for BYOT to provide Dynamic Voice Routing w/in SFDC.

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  19. Auto Transcription - Conversation Analyzer in SFDC Integration

    Analyzer has uncovered some potential issues:
    - Automatically transcribing and analyzing every call
    - Identifying agent non-compliance and helping business take action
    - Offering configurable redaction to prevent sensitive-inform exposure
    Then, the solution identifies how top performers achieve their goals and helps supervisors:
    - Break down, categorize, and review graphically displayed call content
    - Boost agent performance by quickly uncovering and acting on details
    - Decrease churn rates
    - Replicate top-performer behavior with best practices
    - Ensure agents actually use Einstein Next Best Actions
    Schedule agents and manage the workforce

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Option to turn off Citrix Optimization by Default

    Option to turn off Citrix Optimization by Default

    6 votes
    Under Review  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?
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