1075 results found
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Fetch list of device ids for a user via API (especially webrtc device ids)
Customers would like to be able to forward calls to a soft-phone or WebRTC device. Technically one can already forward calls to a device ID corresponding to desk (physical) phone because their device IDs are static. WebRTC device IDs are dynamic and volatile. Our system could route calls to them, but there is no way to obtain a list of Device IDs associated with a user. To facilitate a transfer one would:Look up user's device IDsFind the device ID associated with WebRTCCall Forward Call API to transfer call to that device IDThis idea is specifically for an API that would…
2 votes -
Teams API - Get Members
Four automation of RingCentral MVP Teams, it would be useful to pull current team membership. Perhaps this could be integrated into the existing readGlipTeam method?https://developers.ringcentral.com/api-reference/Teams/readGlipTeamUse-case:Automated management of a team that has 300+ members, this would allow validation of current members against source of truth.
3 votes -
Reduce RingCentral's Session Timeout Setting from 7 Days for Salesforce Integration
When using the Salesforce integration, RingCentral's session timeout setting is 7 days. Having checked with RingCentral support, this cannot be adjusted. If a user uses the RingCentral for Salesforce integration and does not logout, the Salesforce session will be kept active for 7 days. The scope of this idea is to permit RingCentral admins the capability to enforce session timeouts at the same intervals as the Salesforce Platform. This helps to ensure adherence to Salesforce Security policies:15 minutes30 minutes1 hour2 hours4 hours8 hours12 hours24 hours
4 votes -
RingCentral for Salesforce: session timeout
The request is for session timeout (auto log out) within the SFDC integration.
1 vote -
Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is curre...
...ntly not possible, support is reporting that the two entities are not communicating. In a future development, can you fix this?. Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is currently not possible, support is reporting that the two entities are not communicating.In a future development, can you fix this?
1 vote -
Send MMS From Zapier
Would like to be able to send an MMS from Zapier
1 vote -
Support for Google shared contacts sync in Chrome extension
The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.
1 vote -
Need Account Federation supported in RC for Google
The request is for Account Federation for the Google Chrome App so the directories can be integrated as it is in other RC Apps.
1 vote -
Remove/disable the "delete post" option in more
When you click the 3-dots when hovering over the time, you are given the option to delete your message. Make this setting optional or give the ability to disable this option.
1 vote -
Enforce SSO to Some Users only
We would like to enforce SSO for users that are in our domain, and allow password login for users that don't have domain accounts
. We do not want to enforce SSO account wide18 votes -
Sync RC status with Microsoft Office (Teams/Outlook)
As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are:away from our desk on lunch or breaksin a meetingon a phone callWe use RC for all calls with our customers and when a team member wants to transfer a call, it is not practical for them to check their Teams status first every time before transferring the RC call. It is also an ongoing issue of receiving RC calls while on internal Teams calls.We want our RC users to look at the RC HUD and choose who is available. To go…
115 votesImplemented ·
AdminPratyusha Mudrakarta
(Product Manager, Productivity Specialist, RingCentral)
responded
GA in 2H 2023.
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text message automation
please make text automation work flow happen in salesforce!!
5 votes -
Auto Replies, Scheduled text messages and Templates
We have been paying another company ZipWhip to handle texts for us because RingCentral doesn't do Auto Replies (vacation, message received will reply soon etc). We also use scheduled reminder texts and Ring doesn't do that either. Lastly, templates. I don't see a place to save templates to reply with. It sure would be nice if we didn't have to pay two companies instead of one to handle texting and voice calls since we only get a couple of calls a day, but probably 30 text messages. ZipWhip is going out of business at the end of 2022 and you…
5 votes -
Zendesk Integration to show IVR/dialed number info
Request is for an expansion on the Zendesk integration to show what number the customer dialed and what the customer picked during IVR. If various companies were merged and customers can call different numbers depending on product, then can pick the reason for their call. The called employee currently has to ask all these questions again and has no idea what the customer called and why.
6 votes -
Integration with EMR AthenaHealth
EMR integration would help ease operations for providers by having a fast and easy way to send faxes and have better records keeping of communications
3 votes -
Auto log into Ring Central every time we are logged into Saleforce
When I log into Salesforce, I need to re-login into Ring Central. Need to auto log into Ring Central every time we are logged into Saleforce
5 votes -
Transferring messages thread from SMS Magic to Ring Central and Integration of RingCentral SMS History with zoho
Transferring messages thread from SMS Magic to Ring Central so that it's easier for us to track information and details we've had with our patients.
2 votes -
PLEASE remove the orange incoming call box in Pipedrive
Anytime an incoming call comes in through my RingCentral App for a customer already in our system, an orange screen will come in from the left on Pipedrive and cover the current file I am working on. See attached. It's very frustrating. I first reached out to RingCentral who told me to contact Pipedrive only for them to tell me it was a developer problem on the RingCentral side as they don't have access to the program integration. I would like the option to disable this feature as it's very annoying and often times throws my team off from what…
1 vote -
Add New Contact Via Zapier
It would be useful to automatically add a new contact into a ring central account via Zapier rather than having to manually add that contact.
1 vote -
Tekion CRM integration
This is a new car dealership platform that many dealerships are moving to.
4 votes
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