838 results found
-
Streaming music to be played to users on hold; music needs to match what's being played in store
Note, each example uses a different type of streaming music. If this item is considered, we could offer a "one size fits all" option that the customer could choose to implement. We are not advocating for every individual instance
15 votes -
StorEDGE integration
This is one of the most popular rental software, however, its downfall is its messaging, call management, and customizability. It's great as a rental software but nothing beyond that. If you could integrate with it so that everything is also attached to customer's accounts, that would be so absolutely amazing.
1 vote -
Pass Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.
Pass the Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.Specifically with Salesforce CTI integration & call logging, other RC data is passed into Salesforce task fields like call duration, call direction, call result & even a link to the call recording (if applicable). Currently, the Caller ID (ANI) is passed through to the Subject task field, but with other text included (i.e. “Inbound from +12223334444”). As with other RC data, the Caller ID (ANI) & Phone # Dialed (DNIS) should be passed to respective Salesforce task fields.
2 votes -
Ribbon Option in Outlook for RC Scheduler Outlook Add-In
With the RC Outlook Plug-in for Windows and Mac, the plug-in had a ribbon displayed on Outlook. Since this feature does not exist with the RC Scheduler Outlook add-in, RingCentral should make the RC Scheduler be displayed as a ribbon instead of having to click through to "New Appointment" or "New Event"
1 vote -
Allow External Direct Calling for Microsoft Teams
Currently there is no way to make direct calls to external numbers in the RingCentral Microsoft Teams Plugin. This functionality would be helpful to make a direct call instead of only conference calls.
1 vote -
Integration with Tabs3
Practice Management Software for law firms for Office at Hand
1 vote -
Glip Pro integrated with HubSpot
It would be great to have the possibility to create Task and Tickets in HubSpot from Glip Pro
1 vote -
Call Transcription functionality + API capabilities
Please, implement an ability to see a call transcription and offer an API integration of that capability with other platforms.
3 votes -
Send other users a Salesforce record when you transfer a call using RingCentral for Salesforce softphone
If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call.Consider the following workflow:A receptionist in a call group receives a call in the RingCentral for Salesforce softphone.RingCentral and Salesforce show a list of records the call might be related to.The receptionist selects the record that matches the call. For example, let's say it's related to a specific account.The receptionist transfers the call to a sales rep. New: they should see an option to send…
4 votes -
Conference Feature
Please add the conference feature back on the integrated apps such as Outlook add in, as some customers are still looking for it,
1 vote -
Integration with Pabbly Connect
Integration with Pabbly Connect
1 vote -
Improve the one touch access link generated from the RC for Outlook invite to not ask for the passcode
The RingCentral for outlook plugin works when creating an outlook invitation, it can invite people. The problem is that the passcode is not included in the one-touch link for private video conferences so those with the link still need to key in the passcode manually but most of the time it is not easy to find. The one-touch link should allow those who use to immediately be able to join the meetings without being asked to enter the passcode. This will not only be for convenience but also for safety as some participants join the meetings while driving.
3 votes -
Thryv Integration
It's a small business platform i believe will be a good asset to merge with ringcentral for better business use compatibility.
2 votes -
You guys should have a intergations with repairshopr
This would intergrate our calling to go into ticket and also use to update text and call history
1 vote -
Expand Dynamics 365 integration to navigate to more records
We use Dynamics 365 and are looking to implement the RingCentral for Dynamics 365. Current functionality has the pop screen identify matching contacts, accounts or leads. It can then save a log file as an activity under the selected record. Here are requested extended functions:1) Provide the ability to navigate to the matched Contact, Account or Lead in D365 from the RC interface. 2) Provide ability to drill through the matched contact or account to see related Opportunities or Cases. From there be able to navigate and open the opportunity/case as with Request #1. 3) Provide the ability to log…
2 votes -
Improve PagerDuty Integration By Including Incident Title in RC
Currently, PagerDuty integration posts messages to RC that include only "Trigger Type", "Service", "Assigned To" and "Changed By". An incident identifier is also provided, but in our case is always "Incident: null"PagerDuty events contain a "Title" field which would be extremely useful if provided in RC. Right now, due to the limited information displayed, we have to go to PagerDuty to get details on every single event.Can the integration be updated to use the "title" or "description" in the display of the events?
1 vote -
Fax Automation from Dropbox folders
I would like to drag and drop files into a dropbox folders and have automation to fax out in the order the files are dropped in ..
2 votes -
Facebook Lead to RingCentral Create Webinar Registrant
Hello,I would like to have Zapier connect a Facebook Ads Lead to RingCentral and Create a Webinar Registrant.The meetings and webinar functions of RingCentral are fully powered by Zoom, essentially RingCentral meetings and webinars ARE Zoom meetings and webinars with different branding.It is completely possible to have a Facebook Ads Lead zapier to ZOOM and Create Webinar Registrant.My colleagues do this all the time, see this Video.Running A Buyer and Seller Seminarhttps://youtu.be/QmnwkqtZszE?t=2358See the photo attached below.So How can we do the same with RingCentral meetings and webinars???This is a VERY useful function that allows Facebook Ad Leads to pass their…
3 votes -
Integrate Rocket Matter
Rocket Matter is a platform used by law firms to record time based on actions, invoice, attach documents. As the admin administrator, often I will get a request from an attorney regarding the length of a call.
1 vote -
Integrate heytaco!
Heytaco is a sweet app to reward teammates with tacos and create a fun competition. It would be a great integration for RingCentral Glip!
2 votes
- Don't see your idea?