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1452 results found

  1. Call Waiting for Teams Embedded App while on Teams call/meeting

    RingEx has a feature so that, when on a call, there's a tone instead of a full ring. This functionality should be extended to the Teams Embedded App, i.e. to detect if the user is on a Teams call/Teams meeting and provide a polite notification if on a Teams meeting.

    3 votes
    Future Consideration  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  2. RingCentral for Dynamics365: CTI to utilize "regarding" field

    This would offer the ability to log inbound and outbound calls directly to opportunity/case activities. This could be similar to the "related to" field in SFDC.

    3 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  3. RingCentral for Dynamics365: AI transcription and call summary

    RingCentral for Dynamics365: AI transcription and/or call summaryAI transcription and summary of audio calls logged to activity in Dynamics. Dialpad can do this today. (see below) Dialpad:
    Post Ai transcript URL to Dynamics: When enabled, a link to the call's Ai transcript is posted to the Dynamics activity. see attached image - see DP Dynamics integration: https://help.dialpad.com/hc/en-us/articles/12488240492955-Dialpad-Microsoft-Dynamics-365-
    see dP Ai Call Summary. https://help.dialpad.com/hc/en-us/articles/360024602212

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Sending unlimited SMS to TMobile users

    Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. m trying to backup my chat from ringcentral application,the file which I'm getting in json format.so i can't read those chats in json fo...

    ...rmat .please give me the solution to read my chats when i downloaded backup as file.. Please add chat backup different formats other than json format.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Adding Google Worspace didnt work

    Adding google workspace didnt wok

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Acturis Integration

    cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. WINGET exe version

    We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Hubspot Inbound Calls

    Hubspot inbound calls should be registered on the activities

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  10. call forwarding for external number let ringcentral system take over the handling of calls for external number

    when calls are routed to external number , cx wanted that the call handling set by ringcentral be followed rather than the call handling of the external number carrier. to avoid call failing.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Syncing RingCentral Performance Reports to Salesforce for non-Salesforce users.

    Calls are being logged to Salesforce when users use the CTI dialer to make and receive calls. However, there are RingCentral users who does not have a Salesforce login to use the CTI dialer and their calls will only sync to RingCentral.Having all calls register to Salesforce (regardless if the user does not have a Salesforce login) would be helpful for data collection.

    3 votes
    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
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  12. Add new contact, with option to "switch on" in order to share with all other users.

    This is similar to the google/microsoft fix, but this would allow for one personal google account be shared with all users, giving them the ability to import all google contacts imediately, for everyone, but then moving forward additional contacts would also be shared when they get added. Nextiva has this feature of sharing contacts company wide when creating new contacts.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. MS Teams Embedded APP - Presence Sync

    I would like the MS teams presence sync to be available for user level instead of organization wide.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  14. Archiver SFTP scheduling

    Currently when configuring Ringcentral archiver with SFTP all connections are held open 24/7. This will slow down most FTP servers with more than 10-15 users on the archiver. SFTP connections should only open when the archiver has data that it needs to archive. We need a scheduling feature so that clients with large user counts can actually use the archiver.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. Hubspot calls to Deskphone instead of RC Softphone

    Needs to connect/ring physical phones when receiving calls from RingCentral, instead of using RC softphone

    4 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  16. MS Teams RingCentral Cloud PBX Outage Status

    I'm sure several companies must now have Microsoft Teams integration via RingCentral Cloud PBX, but there's no Service Status for if there are any outages or failures going on. This would help us determine if there's a global outage so that we submit tickets accordingly

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  17. Status based call handling options

    What I would like to get a solution forWhile in a meeting status, calls should be forwarded directly to voice mail and they are not disrupted during the meeting while in this statusIn the instance when a meeting ends early, and the user tries to change their status from in a meeting to available, the system is changing the status back to in a meeting (the user has their outlook calendar synced with ringcentral)There needs to be a way to modify call handling settings and associate them with statuses, examples:Status: out of office, set calls to forward to cell numberStatus:…

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Ability to automatically move scheduled meeting to Teams

    I am in tech support and have a client who messaged me the following question "We are switching all of our meetings over from Ring Central to Teams. Do you know if there is an easy way to do this so that we don’t have to delete all existing meetings?"

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  19. option to store specific data only via archiver

    Cx is requesting to store only specific data via archiver to avoid using too much storage on their external cloud drie.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Salesforce Plugin - Improve error/pop-up messages would help to not confuse users about when and not to install the Plugin

    Not all users know they already have the Plugin and they tend to install it again and it goes nowhere as they are not allowed to install apps and IT has already done it using silent install. If they could at least just see that they only need to launch the plugin, it will prevent confusion to the users.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?
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