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1421 results found

  1. Additional features For Zendesk Integration

    Customer is asking for a similar feature in RC for Zendesk, that's currently available in RC for Salesforce. Being able to dial via browser and not having the RC App pop up to make the call. See Screen Shot from RC for Salesforce. You have 4 options available from within the calling option of the addon, whereas in Zendesk you only have 3. If customer is mainly in Zendesk app, they still need to toggle between RC App and Zendesk for it to work, this can get a little confusing for them if they are using a single screen. Its…

    32 votes
    0 comments  ·  Integrations  ·  Admin →
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  2. TextMe Feature

    an we put a button on our website or email that will allow a customer to text us like the ringme feature works

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  3. Slack compatible webhooks

    When sending a POST to a slack webhook, it just works and there is output in the channel. With RingCentral you have to create a custom application/bot to get it working.I should be able to send a POST and have it work like slack does.

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  4. Integrate with chatgpt in glip message

    message can @chatgpt to search question answer, also can add chatgpt to team

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  5. API integration with TigerPaw CRM

    We work 90% of our day in TigerPaw. Having a Ring Integration would help us quick switching Apps all Day.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  6. If it is possible to dial out using cellphone number/from the phone without using the app but the RingCentral number will appear.

    Customer wants to dial a code from his phone before/after the phone number they want to call which will initiate a call that will show their ringcentral number instead of their cellphone number

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Integrate with CXM for public sector opps

    PS clients are using CXM.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  8. Why is that automatic call recording records on hold marketing when calling and not called?

    I find it odd that RingCentral allows the automatic call recording to record on hold marketing music when we are the ones who intiated the call but not when we are called. What could be the reason for this other than "system limitation"?

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Poly Lens app

    Poly Lens app not support by RC

    6 votes
    Future Consideration  ·  1 comment  ·  Integrations  ·  Admin →
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  10. Allow Bluetooth integration with functions in cars without making it the default app, like Google Voice and Grasshopper do.

    allows for integrated answering, call making, and texting using Google assistant commands and car steering wheel functions (answer button, volume control).

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  11. Extend the number of characters/email address that can be added on the email field under notification settings.

    Customer would like to extend number of characters that can be input on the email field on the notification settings. (Current max is 250)

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Sync Office 365 calender with Jupiter MVP RC App Workspace

    Clients who have integrated their Office365 accounts, want to be able to see their scheduled meetings under the workspace section.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. BATS CRM

    Is it possible to have the Bats CRM to be included on the list of apps for integration with RingCentral

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  14. RingCentral App for Linux Please

    be able to install RingCentral App Desktop for Linux users on their computerSFDC case number: 17497048SFDC case link: https://rc.lightning.force.com/lightning/r/Case/5002H00001MYmvHQAT/viewCompany: J DuBroy ConsultingRC UID: 275289043 (1 line) EST (Toronto)Current Total MRR: USD 3.97Name: Joel DuBroyEmail address: joeldubroy@jdubroyconsulting.com

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform  ·  Admin →
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  15. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    With the passing of Ray Baum's Act (effective 1/6/2022), our current or prospective Direct Routing customers for Microsoft Teams will begin to examine whether RingCentral MVP can "process" PIDF-LO information originating from the MS Teams environment. Currently we do not. Customer preference will be to maintain emergency address/location information from within their MS Teams Admin Center environment, as opposed to being forced to manually change/update address/location information within ServiceWeb. Users in this type of environment will simply refuse to do the manual updating within ServiceWeb. I personally am already hearing of customers where this will become an issue and may…

    27 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  16. RingCentral for SalesForce feature parity with RingEX

    This includes an ability for call queue members to log in/out of individual queues.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  17. Integration with QQ Catalyst

    improve client experience with screen pops and increase compliance with call data automatically synced with QQ

    8 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  18. WFM My Zone Intergation with Outlook calendar

    Agents/Supervisors should be able to update their outlook calendar and that then be updated in their my zone schedules (and vice versa)

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Feature Request BT -- Ringer to Ring Doorbell

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  20. Ability to have an MSI to silently push updates automatically

    Customer would like to have a MSI that is silent and also pushes updates automatically. Currently, updates require a manual push.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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