1282 results found
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Integrate with Clio
Clio is a CRM and marketing tools used by 1,000's of attorneys across the country. It would be great if Ring Central had an integration with Clio.
8 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated: RingCentral for Clio is live! Visit https://www.clio.com/app-directory/ringcentral-for-clio/ for the extension. Please note, there is a preliminary issue where the extension doesn't match phone numbers with contacts due to a phone number format issue. The extension only recognizes contact phone numbers with international standard format-- +(country code)XXXXXXXXXX versus (XXX)XXX-XXX or XXX-XXX-XXXX, etc. Our developers are working with Clio for a resolution. Hello, our development team is working on a unified CRM extension and is asking for additional and specific use case scenarios. If you would like to be connected to the software engineer working on this and help collaborate, please email ideas@ringcentral.com with your contact and use case information. Thank you! -
Add Nectar Integration
Add Nectar integration into Ringcentral app. Nectar already integrates with Teams, Slack, NetSuite, ADP, etc...Ringcentral integration would be a great addition.
1 vote -
Call Interception or HUD in RC for Google Chrome Extension
Add the ability to intercept calls through RingCentral for Google Chrome plugin, either by adding the HUD feature to the plugin, or by just enabling the ability to intercept calls.
7 votes -
Allow setting DID and Ext with SCIM endpoint at creation time
Allow the SCIM source to pass the phoneNumbers of type work for DID and other for extension at create time to select which unassigned extension to use and set the extension number.The phoneNumbers parameter exists and can be set, but does nothing on creation. It would be great to set the numbers in the source directory and have the process automatically select the correct unassigned extension if available based on the DID provided. The creation process could also set the extension number to the value provided. These are the fields that are returned everywhere else for existing users.
10 votes -
RingCentral for Salesforce: Auto Log Notes - enabled by System Admin
Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control over 'Auto log notes' as 'Auto log calls' (i.e. enable/disable for everyone by default) would be helpful
7 votes -
HUD feature available in Salesforce App
The HUD feature in the RingCentral app that is great for our users to see who else is available when calls have to be transferred or escalated to another support tier. Currently this feature, or something similiar, is not available in the RingCentral for Salesforce App (Package Name: rcsfpackage). It would be useful to either have HUD or a similar object in the SF Org.
5 votes -
Allow SETTINGS Options to DELETE/DEACTIVATE User Account!
Please READ carefully as the issue is not what you might think, nor simple. Currently there’s a Developer GLITCH in RC App where if a User creates an account using "company email" not through the Admin Portal, NO ONE including Admin and the User can Delete this Account once it’s created. Each time I call Support and Log a Ticket, I’m given this Self Help Link; however, this DOES NOT work because it’s NOT the same issue because as stated above, Company Contacts/Users were not added via the Admin Portal. It’s a major glitch that needs to be fixed.My suggestions…
2 votes -
Zoho Campaign SMS
it would be great to integrate with Zoho Campaign to do SMS.
5 votes -
Allow QoS Data to be pulled via API
Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.
13 votes -
Grafana alert integration for MVP team messaging
Grafana supports a number of mechanisms for alert notification. This includes integrations with Slack and Microsoft Teams, and it would be nice to have one for MVP as well. While the existing Webhook feature looks like it could be made to work, it doesn't look nearly as turnkey, and it doesn't promote use of MVP. Ref: Grafana notification integrations
1 vote -
AppointFix
This is an appointment apps for professionals
1 vote -
Integrate into EHR (electronic health record) like Practice fusion
We need to receive faxes into practice fusion and able to call patients and text them from practice fusion
4 votes -
RingCentral for Outlook to Save Click to dial/Click to SMS settings
It's inconvenient to have to constantly set it up each time we log in.
1 vote -
WebRTC for SalesForce
Request is to have WebRTC for Salesforce.
41 votes -
Sales Force Customer Data Pop Screen when answering parked call on Custom Park Lines
Many calls come in from the queues, but a lot are also parked on custom park lines. the Sales Force adaptor doesn't allow for those parked calls to screen pop in SF with the customer information making extra steps for the agents, all calls should pop as soon as the agent picks up the call regardless of where that call came from. even transfers.
1 vote -
Integration with Kaseya BMS and VSA
Integration with Kaseya products. Useful for ticketing purposes.
1 vote -
Expose barging, monitoring, and coaching functionality via API
We have a system that shows some managers what their employees are currently doing. Part of that is showing the current phone state so the manager knows if now is a good time to listen in or help out.But there's no way to give the managers an easy way to hop on that call, instead, they have to dial special star codes (80,81,*82) and then the user's extension. It's not a great experience.Ideally, it'd be nice if there were API endpoints for interacting with those specific features but an acceptable workaround could be making it work if we…
2 votes -
App or Integration with Lead Docket and Filevine
We currently use a lead software Lead Docket and Filevine is our case management software. It would be great if we can call from LD or FV and it be documented in the software for accountability.
5 votes -
Spark post integration for bulk email sending
to reduce emails going to spam.
1 vote -
Develop a dialer feature or integrate with phoneburner
If its on your platform that would be great. If not integrate with phone burner please
1 vote
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