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Generate analytics reports showing detailed call queue report

The capability to generate a call queue report that shows detailed report.
- Duration of the call
- Who answered the call
- Who are the available user did not answer the call
- Who are the users engage on a call and cannot be answer the call

6 votes

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Diana Joy shared this idea  ·   ·  Report…  ·  Admin →
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  • David commented  ·   ·  Report

    Critical for me to staff properly. I've never had a phone system that does not have this reporting capability.

  • Derek commented  ·   ·  Report

    The ability to report on this was a major reason behind us signing up for RC rather than another provider, to find out now that the reports we need cannot be obtained is not good.

  • Vanessa commented  ·   ·  Report

    Drafting a weekly report, to be sent via email, that outlines the number of calls received by a specific group of extensions. The report should include details such as the source of the calls (DDI, switchboard, IVR), whether the calls were answered or missed, the length of time the caller was waiting, and other relevant metrics.