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690 results found

  1. Please have the capability to generate a call/performance report in Analytics only for those with digital licenses (RingEX users). Right now, we have to manually select the extensions for separation.

    2 votes
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  2. 3 votes
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  3. Customer wants to generate a report for list of users who downloaded RingCentral app from App Store (iPhone) and Play Store (Android).

    1 vote
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  4. Currently, the Audit Trail only captures changes related to Paging Only Details and the creation or deletion of a Paging Group.

    It would be highly beneficial if modifications made to the “Devices that receive pages for this group” and “Members allowed to page this group” sections were also logged in the Audit Trail. This added visibility would significantly improve change tracking and troubleshooting.

    Additionally, it would be valuable if Audit Trail data could be included in the information available for external archiving via the RingCentral Archiver feature considering that the the maximum retention period of these data are only 180…

    1 vote
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  5. how to create a unique report

    I would like to pull a report by agent by week for # of dials
    please provide directions on how to

    1 vote
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  6. It would be helpful if missed calls that did not reach the voicemail prompt would still show in analytics portal to have accurate reports on how many calls were missed.

    1 vote
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  7. We need a report that will show the user's log-in and log-out time in the RingCentral app.

    Please have it so that desk top and mobile app will have a separate report.

    2 votes
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  8. Allow filtering on host name, rather than user name, when creating a meeting report.

    1 vote
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  9. 1 vote
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  10. Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.

    32 votes
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  11. Need the ability to have a report to where it will show which person missed or rejected the call given that there are multiple numbers under the call handling of a user extension to where the call got routed.

    1 vote
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  12. To have the option to translate AI note to other language

    1 vote
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    • Add an option to export custom reports with time fields (such as call duration, agent handle time, etc.) formatted explicitly as hh:mm:ss (hours:minutes:seconds).
    • Ensure this format is consistent across both CSV and Excel exports, allowing for accurate time analysis and easy integration with other tools and workflows.
    • Where relevant, support extended formats like [h]:mm:ss for durations exceeding 24 hours, as commonly used in timesheet and workforce data exports.

    Rationale:

    • The hh:mm:ss format is widely recognized and supported by both Excel and CSV parsers, ensuring that time values are correctly interpreted and easily manipulated in downstream analysis.
    • Many organizations rely on…
    1 vote
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  13. Generate a report that shows user list and the call queue group they belong to

    1 vote
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  14. Fax report in performance report. For the customer to have an option to check the number of fax they received per day.

    To create a call log report for all incoming faxes to a certain phone number/account. Account information is found below. I know I can pull this information directly from the call log function within Admin Portal, but I would like to set a scheduled report

    23 votes
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  15. We need a way to run reports to know if any of our staff did the Identity Verification themselves. Hoping to have this feature under Analytics.

    1 vote
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  16. Currently, RingCentral administrators can view details about their call queues within the admin portal. However, there is no native functionality to export these details into a CSV or Excel format. This lack of export capability becomes particularly challenging when administrators need to:
    Audit call queue configurations.
    Maintain an offline record of call queue settings.
    Share call queue information with stakeholders who may not have direct access to the RingCentral portal.
    Quickly identify and update voicemail notification email addresses for multiple call queues.
    Specifically, the inability to easily access and export the voicemail notification email addresses associated with each call queue…

    1 vote
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  17. ability to report on the error codes of undelivered messages. So if a message is not delivered they would like to be able to see the carrier error code.

    2 votes
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  18. Customer would like to have the ability to purchase mobile numbers from Germany.

    1 vote
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  19. Call queue calls routed to play announcement during after hours should not be tagged as abandoned calls

    9 votes
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