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  1. If we download a performance report in Excel format there is the Session ID in first column but as we have a huge amount of call data (i.E. for month or quarter), the CSV format is the only way we can handle that. But here is where things got worse: if downloading the same report as CSV, the session-ID is missing. It would be very nice if the same report gives the same data regardles which file format you choose. This is a bit annoying. There was also a Case open to this with the reaction: "Thank you for your…

    13 votes

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  2. Customer is requesting for the beep sound to be turned off while the call is being recorded. Reason is it is causing frustration by their customers due to the sound that is continuously beeping.

    2 votes

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  3. Call Report that will show reason it was declined

    6 votes

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  4. Currently we can only select All Calls, Non-Queue Calls, or just one call queue. We can do the math to get the number we need, but we don't get the specific details we want for those specific queues in one place. Currently we would have to go to each queue separately to get the specific info we want.

    4 votes

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  5. Customer would like to have the ability to on Perfomance Report by filtering calls by searching for a number to show all calls received from Users, Call Queues, IVR

    1 vote

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  6. Customer would like to have an option to view the numbers of abandoned calls from analytics report.

    4 votes

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  7. is there a way ring central could automatically turn off a transfer feature after so many calls have been transferred. example, if i wanted to only allow 100 calls per week to be transfer to Pella Corp ext. 1008 (i think) is the system smart enough to calculate and not allow any more calls transferred for that week.?

    1 vote

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  8. The customer wanted to add widgets that show the Tola number of calls in the queue/ Total hold time using the RingCX Analytics Dashboard.

    1 vote

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  9. To have visibility to see the number of call per day per customer in Analytics

    1 vote

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  10. Problem: When a user is a member of a group and is expected to take incoming There is no way to report on the time a ringcentral user was in DND or in Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" statusSolution: Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" would allow this to be reported on. Currently you can see this in the Audit trail section - but you can only see the transitions - the amount of time has to…

    6 votes

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  11. For Call Reports in Performance reports, it would be best to show/include the user's extension number to easily identify which user made/received the call.

    1 vote

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  12. It would be awesome to have the ability to share performance reports and subscriptions with other admins on your RC account. Setting up these reports for various business units and maintaining changes is difficult when only the admin creating the reports can view and edit them.

    2 votes

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  13. We would like to have a report wherein we could get the total number of calls based on the Caller ID number used.

    5 votes

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  14. • What issues is this solving for? Generating reports for calls being disconnected while on the IVR Menu prompts.
    • How will the feature help customer’s processes? It will help determine how many calls are being disconnected while the IVR Menu prompt is playing.
    • Who would benefit from it? The RingCentral customers.
    • How should it work? When they go to the Analytics Portal > Performance Reports, there should be an option to see where the calls got disconnected. i.e., IVR Menu, Call Queue, Users

    1 vote

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  15. Customer would like to have the option to set a label for the phone number to show in the call logs.

    Currently, call logs will show the phone number in "from" for outbound calls. The customer would like to be able to set a label.

    Feature request for Super Fares.

    2 votes

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  16. Analytics Company Numbers- Ability to filter if calls are routed to the Call queue,IVR, or User

    1 vote

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  17. I need assistance in identifying the caller ID on the performance report.

    1 vote

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  18. that way we can filter unnecessary calls that didnt even lasted 120 seconds

    1 vote

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  19. The new "Billing portal" is equally as useless as the old one. RingCentral has a beautiful cost center feature which breaks down our bill perfectly. However if I can't get this data in a CSV file it is not beneficial for us.

    Please allow us the ability to download our bills in csv format, or at least the first 3 pages.

    1 vote

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  20. Customer provided screenshot of the (07) phone numbers that they want to remove on the Analytics , there is a information showing " Data for Deleted numbers is stores for 6 months".
    These numbers where the temporary numbers for porting, and the port was completed on the 8th of February.
    Customer has asked to have them removed from Business Analytics so as to make it easier for Executives to build their own Business Analytics dashboards.

    2 votes

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