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693 results found

  1. Report associating IVR data with transferring agent for post-call surveys

    Requesting a feature that would allow us to associate IVR survey data with the agent who transferred the call to the IVR post-call survey. This enhancement would involve including a new field that captures and displays the name of the transferring agent alongside the corresponding IVR survey results.

    9 votes
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  2. Phone System Greeting Timing Adjustment

    Hi Team,

    I’d like to suggest a small but impactful improvement to our phone system. Currently, after the initial greeting message plays (e.g., “Thank you for calling… Option 1, Option 2…”), there is approximately 10 seconds of silence before the greeting repeats. This long pause might cause some callers to think the call has disconnected or lead to confusion.

    To enhance the caller experience, I recommend reducing this silence period to about 2–3 seconds before the greeting plays again. This shorter delay would help keep the interaction more fluid and reassuring for the caller.

    Please let me know if this…

    1 vote
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  3. Detailed Users Performance Report for Call Queue

    We need the capability to generate performance reports that incorporate advanced KPIs, specifically:

    Available Time

    Auxiliary (AUX) Time

    Hold Time

    Talk Time

    These metrics must be tracked at the individual user level within designated Call Queues using the Performance Report tool.

    The objective is to enable accurate mapping and analysis of each call, ensuring a consistent and reliable methodology for measuring Available Time, AUX Time, Hold Time, and Talk Time.

    1 vote
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  4. Report only for users with digital license

    Please have the capability to generate a call/performance report in Analytics only for those with digital licenses (RingEX users). Right now, we have to manually select the extensions for separation.

    2 votes
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  5. Details of Refused calls in Analytics report

    3 votes
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  6. User List Report Who Downloaded RingCentral From App Store and Play Store

    Customer wants to generate a report for list of users who downloaded RingCentral app from App Store (iPhone) and Play Store (Android).

    1 vote
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  7. Request for Enhanced Audit Logs for Paging Groups

    Currently, the Audit Trail only captures changes related to Paging Only Details and the creation or deletion of a Paging Group.

    It would be highly beneficial if modifications made to the “Devices that receive pages for this group” and “Members allowed to page this group” sections were also logged in the Audit Trail. This added visibility would significantly improve change tracking and troubleshooting.

    Additionally, it would be valuable if Audit Trail data could be included in the information available for external archiving via the RingCentral Archiver feature considering that the the maximum retention period of these data are only 180…

    1 vote
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  8. Analytics Report

    how to create a unique report

    I would like to pull a report by agent by week for # of dials
    please provide directions on how to

    1 vote
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  9. missed calls that did not reach the voicemail prompt

    It would be helpful if missed calls that did not reach the voicemail prompt would still show in analytics portal to have accurate reports on how many calls were missed.

    1 vote
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  10. Report that shows which platform was used by the user

    We need a report that will show the user's log-in and log-out time in the RingCentral app.

    Please have it so that desk top and mobile app will have a separate report.

    2 votes
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  11. Meeting Report

    Allow filtering on host name, rather than user name, when creating a meeting report.

    1 vote
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  12. Call Logs Extended Info

    1 vote
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  13. Detailed report of abandoned calls in a call queue in analytics

    Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.

    32 votes
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  14. report to where it will show which person missed or rejected the call if there are multiple numbers under the call handling of a user

    Need the ability to have a report to where it will show which person missed or rejected the call given that there are multiple numbers under the call handling of a user extension to where the call got routed.

    1 vote
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  15. Translate AI note to other language

    To have the option to translate AI note to other language

    1 vote
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  16. Ability to create and export custom reports

    • Add an option to export custom reports with time fields (such as call duration, agent handle time, etc.) formatted explicitly as hh:mm:ss (hours:minutes:seconds).
    • Ensure this format is consistent across both CSV and Excel exports, allowing for accurate time analysis and easy integration with other tools and workflows.
    • Where relevant, support extended formats like [h]:mm:ss for durations exceeding 24 hours, as commonly used in timesheet and workforce data exports.

    Rationale:

    • The hh:mm:ss format is widely recognized and supported by both Excel and CSV parsers, ensuring that time values are correctly interpreted and easily manipulated in downstream analysis.
    • Many organizations rely on…
    1 vote
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  17. Report that shows user and the group they belong to

    Generate a report that shows user list and the call queue group they belong to

    1 vote
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  18. Fax report

    Fax report in performance report. For the customer to have an option to check the number of fax they received per day.

    To create a call log report for all incoming faxes to a certain phone number/account. Account information is found below. I know I can pull this information directly from the call log function within Admin Portal, but I would like to set a scheduled report

    23 votes
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  19. Identity Verification report

    We need a way to run reports to know if any of our staff did the Identity Verification themselves. Hoping to have this feature under Analytics.

    1 vote
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  20. Export Call Queue Details with Voicemail Notification Email

    Currently, RingCentral administrators can view details about their call queues within the admin portal. However, there is no native functionality to export these details into a CSV or Excel format. This lack of export capability becomes particularly challenging when administrators need to:
    Audit call queue configurations.
    Maintain an offline record of call queue settings.
    Share call queue information with stakeholders who may not have direct access to the RingCentral portal.
    Quickly identify and update voicemail notification email addresses for multiple call queues.
    Specifically, the inability to easily access and export the voicemail notification email addresses associated with each call queue…

    1 vote
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