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693 results found

  1. ability to report on the error codes of undelivered messages. So if a message is not delivered they would like to be able to see the carrier error code.

    2 votes
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  2. Customer would like to have the ability to purchase mobile numbers from Germany.

    1 vote
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  3. Call queue calls routed to play announcement during after hours should not be tagged as abandoned calls

    9 votes
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  4. admin user directory is very not user friendly

    1 vote
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  5. The customer would like to have a specific report for robocalls that they can utilize from analytics without downloading any files.

    1 vote
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  6. I wish there were more options within analytics. For example, the longest period of time you can view DOWNLOADABLE hourly data is one week (and that is only for a limited number of queues/sites/users). There is apparently an archived "historical performance" tab that used to have this functionality, but was removed. I also think you should be able to download data using more than 1 parameter. Such as users AND the queues they work from AND the site which it is linked to. I also read somewhere in RC resources that the limitations for downloadable files are 60,000 rows or…

    1 vote
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  7. Is there a way we can trigger an email for Abandoned calls? or if the Abandoned Call Rate for a User is over a certain value % or quantity?

    2 votes
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  8. Allow unassigned deskphone to be assigned an unassigned user/extension. In this way once the phone is assigned to the right number, we can just have it provisioned.

    1 vote
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  9. Currently, there seems to be a confusing and misleading mismatch between the call logs and performance reports. Specifically, when a call is not answered by the recipient and a prompt is heard (e.g., "called party not available" or "number is not active"), the call will show as "Not Answered" in the call logs. However, in the Performance Reports (under Calls), it appears as "Connected - Live Talk."

    To ensure consistency, the call outcome label should be the same on both platforms for this scenario. We recommend that it be displayed as "No Answer" across both systems. It's important to note…

    2 votes
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  10. Have the ability to download the Business Analytics Reports with just the actual results of the calls and not including the complete path/journey of the call.

    1 vote
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  11. Calls that are monitored are not showing under the action tab for call logs

    5 votes
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  12. We have problems with Notifications Plus not always notifying the person who is supposed to get the call. To be able to get a log of the calls that are made by Notifications Plus. That would be very helpful. A log file would help me be able to see what is going on.

    2 votes
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  13. Delete old/deleted users from the 'Users Dashboard - Default' table in Business Analytics.

    5 votes
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  14. Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.

    72 votes
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  15. Ability to add user extension instead of DID in the callers section of custom rule. The customer doesnt use phone# when caller each other internally but only extension number that's why they wich to have an option to add an extension as an option for the "callers" section of custom rule.

    2 votes
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  16. We are trying to query data on some of our old users and want to query our external database that saves call recordings. Right now there is no way to pull up the deleted users from the past. The audit trial has a limit of 180 days, this seems like a pretty big limitation. If this data is to be stored with the current system then users must be left in the "disabled" state for a long time, this will cause clutter on the user dashboard.

    1 vote
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  17. In order to have a more proficient and accurate reporting, auto forwarded or transferred calls should not show as missed on the prior extension where the call originated. This prevents the report to misidentify missed and transferred calls.

    2 votes
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  18. Add the ability to differentiate the voice queues for data shown in RingSense reporting. This would give a clearer indication of volume for clients and make it easier to organize data on their end.

    3 votes
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  19. I need to pull up performance reports on how many IVR calls went to the external transfer

    1 vote
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  20. Ability to add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications

    2 votes
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