578 results found
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Ability to add common area phones to call queue
I want to add common area phones to call queue ring group/member
3 votes -
Include the graph when downloading company number's in pdf file
It would be better to include the line graph from the Company numbers report when downloading/exporting the report via pdf file
4 votes -
Add Label as a selectable Column to Company Numbers Report
You can add a label to a phone number on the Company Numbers report at the top of the page but the label field is not a selectable column in the report at the bottom of the page. The label field is there if you download the information in Excel format.
I would like to see label added as a selectable column in the report data.
6 votes -
retrieve the settings if the user was deleted accidentally.
To be able to recover the user's ext data in case ext a was accidentally deleted.
3 votes -
RingEx Call recordings
Implement a way for Analytics users to also access call recordings. For example: if a manager needs to access the call recordings from a DR's (Direct report) extension, they have to log into the RingEx portal, search for that DR's extension/name and then access the recordings there.
5 votes -
Fax Confirmation Page
An option to download a "CONFIRMATION PAGE", that Is NOT just a simple email. A page where it tells you all the details of the fax, in a "typical" manner as most fax machines. An end user with access to the fax line should be able to generate a confirmation page, on request, as needed without having to submit a ticket or ask an admin to retrieve the logs.
- When it was sent, date and time
- Duration of the fax
- Number dialed
- Result
- Pages sent - this is a metric that is currently not monitored from my experience. If I…
3 votes -
Extend the duration of data retention
It will be good if we could extend the duration of data retention for call recording so that customers can still download recordings in case we will be needing it.
3 votes -
Extension to Extension for Calling only
I need to be setup a number of phone extensions to not be able to call outside the building.
Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.2 votes -
Call Data Report Improvement
The customer would like to have the option to generate call reports wherein they can view the total number of calls answered simultaneously as well as the maximum number of users that are on a phone call at the exact time in a given day.
2 votes -
Expired Meetings - To be able to look up expired Meeting ID's
Expired Meetings - To be able to look up expired Meeting ID's to see who originally created them, along with the Date/Time the Meeting ID was created to quickly determine if the person is using an expired Meeting ID. This would greatly aide in troubleshooting the cause of an improper practice used by Users.
5 votes -
run user status report
we would like the ability to run a user report that could breakdown the following user stats related to availability in call queues, measured in total time:- on a call- idle (user available but not on a call)- DND
21 votes -
Reports to be edited by others
We'd like the ability for reports in Business Analytics to be shared with others who have edit capabilities. Currently, others can view the report, but we'd like an additional access type for view and edit. Thanks!
18 votes -
Billing Cost Center data can't be downloaded to excel or csv.
The new "Billing portal" is equally as useless as the old one. RingCentral has a beautiful cost center feature which breaks down our bill perfectly. However if I can't get this data in a CSV file it is not beneficial for us.
Please allow us the ability to download our bills in csv format, or at least the first 3 pages.
3 votes -
View individual responses in calibration report
In the calibration report, include side-by-side responses selected by all evaluators when variance exists for a question. This will make it easier for evaluators to discuss their responses, understand why evaluators selected different responses, and resolve variance found during calibration
2 votes -
Hold Time shows as zero on Business Analytics and Talk Time not accurate
The customer wants to have the talk time duration accurately on the Analytics, whether separately or combined outbound and inbound.
Should have hold and transferred call duration correct for two users.
Also, if agent 1 transfers a call to agent 2, talk time should be 5 mins for agent 1 and 5 minutes for agent 2.3 votes -
option to view individual SMS logs for non-admin roles
Is there any way to give a user (manager) access to run her own SMS Logs reports, same as she does with Call Logs, but without giving her admin rights?
4 votes -
Option to have the Include attachment for voicemail notifications be enabled by default.
I would have preferred to not have a hidden menu at this section in the user configuration AND to also have it in the RC desktop or web app"
1 vote -
directory integration under super admin
adding contacts in entire shared contacts uploading has problems should have ability to add info you like atm need to fill in all data or wont upload , also is issue with this should be able to go to call log add entire contacts from call log quick
1 vote -
View Call Logs Information on the RC App
Hello Team,
Customer is requesting if he could view all the call logs on the RC app that includes not only his extension but the other extensions and external transfers. Just like the Call log that you can find when you access the reports in the admin portal. He mentioned it will be more accessible for him to have it on the app instead of accessing it on the admin portal since he is always working on the field and has no access to a desktop.
5 votes -
Separate Filter in Performance Report for Internal outbound call and External outbound calls
Need to Have a Separate Filter in Performance Report for Internal outbound call and External outbound calls, Currently the External calls are combined for Inbound and outbound External calls, and Internal Calls are only for outbound internal calls
5 votes
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