1190 results found
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Reports in the body of the email
I recommend creating a daily call report that appears directly in the body of the email, rather than linking to an Excel file that needs to be downloaded each day. This would streamline the process and make it easier for recipients to quickly access the information without additional steps.
1 vote -
Live report access for users that is not a Super Admin
Ability for other users that is not Super Admin to access/view the live reports. Since some owners doesn't want other users to access the Admin Portal as Super admin and make changes.
15 votes -
Ability to Filter Phone Numbers
The customer wanted to get the reports on how many times the ANI called their number. They wanted to have settings for filtering the phone numbers on how many times it called their main number.
2 votes -
Option to filter users in Agent Details widget - Live Reporting
As of now, I can only select queues in agent details widget. I want to further drill down by users in that queue.
1 vote -
KPI - Add average park time and target service level graph
Using the park times to better measure out hold times. Our incoming calls are not placed on hold, but a switchboard of park lines. Measuring average length, target goals, and even separation of percentages of average (% answered within 15sec, % answered within 30sec,% answered within 1min, etc.) would better for us to measure how long customers are holding for a representative. Reporting for this metric (including longest park time each day) would allow us to better understand the service our customers are receiving and hold out team accountable.
1 vote -
Allow Analytics Data to be pulled via API
Allow Analytics Data to be pulled via API
The customer would like to retrieve analytics details via API in order to check the call disposition per user
6 votes -
incoming call waiting for call queues
on call waiting a person can be put on hold and answer another call.
7 votes -
Business Analytics Dark Mode
Provide a dark mode option for Business Analytics.
16 votes -
Call Queue extension can separate another ring group in the Queue
Call Queue extension can separate another ring group in the Queue /
Currently under our call queue, we have incoming calls ring to 4 extensions. We would like it to ring 4 times to 2 extensions at the same time,
Then after the first 4 rings the incoming call gets transferred to 5 extensions then revert to another4 votes -
Feature to see call counts on RingCentral App
Ability to use RC app for checking call counts and not just call logs.
1 vote -
customize downloading call log reports
Wants to have a way to customize downloaded call log reports either detailed or simple.
4 votes -
Reports of external callers and flow
I would like to be able to see if and how our phone system is being used by external callers. Would be nice to see what number they call in to and the auto attendant moves there call to different users.
1 vote -
On a table widget by company numbers allow additional columns.
On a table widget by company numbers, allow adding columns like Name and Assigned to so you know what the number is and who it is associated to without having to lookup the number.
1 vote -
Critical Hard Phone Failure Log (e.g., Phone Freeze, Auto Reboot)
We are experiencing critical issues with Poly phones, including unexpected reboots and freezes during calls, despite QoS reports indicating "good" status. Unfortunately, no logs are being recorded for these failures, which hampers troubleshooting efforts.
3 votes -
1 vote
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Need Unique count for Outbound calls
We need a count of unique contacts or numbers dialed. It must be unique to show how many different numbers were dialed per period (day, week, month, etc...) Not only the amount of outbound calls but unique numbers dialed.
1 vote -
Ability to show how many times each contact has been contacted in a tabulated form that summaries the call logs for each extension
We are hoping to have the capability anywhere in the Analytics Reports to search for records of an external number and be able to view in a tabulated form the following details:
- The number of inbound and outbound calls on an external number being searched.
- The list of users that had a transaction on the external number being searched, inbound and outbound.
- The number of transactiions, inbound and outbound, total lenght of time, and average time per transaction.
Thank you.
6 votes -
Audible alerts for extended queue times or queue volume
Enable the addition of audible alerts to notify staff of multiple pending calls in the queue, or if a person has has an extended wait time in the queue. This will be helpful as it alerts individuals who may not normally operate in that queue to log in and decompress holding call volume.
10 votes -
Ability for Users, User Groups and Call Queues to automatically be added to dashboard at point of creation
Would love to be able to select a dashboard to add a new user to at the point of creating the new user. This would update the dashboards without having to manually go and visit them and update them. The same could work for User Groups and Call queues. A non mandatory drop down would be great when creating these items.
1 vote -
REFUSED Calls vs ANSWERED Calls, 1 call should not be marked twice
REFUSED Calls vs ANSWERED Calls, we don't know how many calls out of the REFUSED Calls were actually ANSWERED unless we look into the Call Logs and go through each and every call and count REFUSED Calls that were actually ANSWERED. 1 call should not be marked twice, 1 as REFUSED and 1 as ANSWERED, this creates a lot of doubts when reporting.
3 votes
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