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931 results found

  1. Analytics by Dept

    Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company.I would also suggest greater internal communication on suggestions-- it took a lot of steps and apparent miscommunications to be directed here.

    45 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  2. Selection for last work month report

    Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.

    2 votes
    Implemented  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Call Log for Conference Calls (Voice and Video)

    Audit tracking of who connected to audio or video conference call

    7 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  4. Filter non-business hours out of RingCentral Analytics Portal reports

    It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.

    10 votes
    Implemented  ·  10 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Text Message Auditing

    It would be nice to have a way to access the text message exchange of agents for auditing purposes.

    25 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Need Reports Greater than 6 months, Need one year

    I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone useage from working from home.

    44 votes
    Planned  ·  5 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Analytics for video usage

    It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.

    3 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Read Only QoS dashboard that can be access through a link on customer Intranet page

    Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.

    2 votes
    Planned  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  9. Analytics Report to display number of calls of phone numbers on the account

    Customer would like to have a report of how many inbound and outbound calls were made to and from each phone number on the account. The report should also have the ability to be emailed on a schedule (daily/weekly/monthly).

    8 votes
    Under Review  ·  0 comments  ·  Subscriptions  ·  Admin →
    How important is this to you?

  10. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    Right now administrators do not have a way to change what inbound call parameters will count as an Abandoned call. When running reports, this can be misleading when, for instance, a caller that left a voicemail would not be counted as "abandoned" in the company metrics.

    46 votes
    Implemented  ·  8 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Add a "Who's On Deck" widget to Live Reports

    We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring. We would love to see a widget on the live report that displayed the next 3-5 people whose phones were about to ring and the order in which they would ring. This would be helpful for training new call center agents, or just letting existing agents know when they've got time to re-fill their coffee mug.

    21 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?
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