1030 results found
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Add bulk phone number in the custom rule from auto receptionist
customer wants to add a lot of number in bulk from their custom rule in their auto receptionist.
3 votes -
PCC Charges
It would be best if the Calling Credit Package charges indicate if it is due to SMS, Toll Free minutes or international overage charge.
1 vote -
Call queue availability even I am signed out to all platform.
My extension still shows available in a call queue even though I forced logged out and I am not logged in to any RingCentral applications anymore.
I don't think it make sense that you would still be available if you are already logged out to all platforms. Kindly have that feature where if you are logged out to everything you should automatically be considered as unavailable, instead of just the DND feature.
1 vote -
Request to Improve Readability of Digital Chat Transcripts
When reviewing digital interactions between users and our support agents, the current presentation format poses a significant challenge. The transcript lacks clarity and structure, making it extremely difficult to follow the conversation thread.
To ensure transparency and efficient troubleshooting, it's critical that chats are displayed in a clean, user-friendly format. Specifically, each message should clearly include:
Username
Timestamp
Message content
The current layout is neither intuitive nor practical for support review. Even with the 'pretty print' browser option, the output remains cumbersome and largely ineffective.
Improving this format would greatly enhance readability, reduce miscommunication, and streamline both user and internal…
1 vote -
Call Log Export Scheduling Options
RingCentral should offer the ability to schedule automated exports of call log reports at flexible intervals, including every 15 minutes, rather than being limited to hourly or daily schedules.
1 vote -
Don't require dialling 1 to receive a call
When I get a call forwarded to my cell phone from the office, ringcentral requires me to dial 1 to answer. I don't want this requirement, especially when I'm driving.
1 vote -
Analytics
In the Analytics Report in Service Web, if customers are using the FREE Video Pro license, those licenses show in the Adoption & Usage Report. It skews the number of paid for license percentages of what their actual entitlements are. It would be good to have the Product Team break out the Free Video Pro Licenses to their own category so that it does not skew the adoption metrics on what the customer is paying for.
5 votes -
Include the Graph Presented in the Dashboard to the Subscription Report
ive created a weekly report from the performance/analytics tab and have created a subscription to be sent out- but would like to include the graphs that are present on the dashboard
for some reason they do not transfer into the downloaded report
1 vote -
Analytics report for SMS and Fax
Have the option to see what number(s) each extension is actually using in Analytics report for SMS and Faxing as we want to know which numbers are being used for Faxing and for Texting per each site/extension.
2 votes -
Live call information within RC app
The ability for employees to have a view inside of the RC app of current calls waiting within a call queue. This gives the employees the ability to understand how many calls are waiting to be answered as well as understand how many other employees are available to take inbound calls.
4 votes -
Enhanced Queue Reporting Metrics in RingEX
This feature request aims to significantly enhance the reporting capabilities for queues within the RingEX system by introducing several critical metrics currently unavailable. Customers need more granular insights into queue and agent performance beyond basic call counts and average wait times.
Specifically, this request seeks to add the following data fields to RingEX queue reports:
Total Talk Time
Average Talk Time
Max Wait Time
Average Speed of Answer (ASA)
Abandoned Calls
Service Level Agreement (SLA) Percentage
Number of Voicemails Followed Up On
1 vote -
Combine for RingEX and CXone reporting
Hi
Customer is requesting if there is a possibility to combine RingEX and Nice Incontact reporting. As we know, there are some customers that are doing cloud connect from RC to CC. Additionally, there are also instance that the the call is with CC and it will be transferred to REX.
With this, customer needs to generate report from both platform and manually combine those.
We're seeking possibilities if this can be considered.
1 vote -
Ability to tell how many users are using AI Notes in Analytics
Ability to tell how many users are using AI Notes in Analytics
2 votes -
Persist analytics filters when changing tabs within reports
When changing tabs in QOS analytics reports, you lose your filters. If I pick a site in Overview then want to drill down into its calls by clicking the Calls tab, the filters reset and I have to re-choose the site - for example. This is highly annoying and seems like a waste of time.
1 vote -
Report of disabled users including the number of days the extension was disabled
We would like to be able to run a report that shows a list of disabled user extensions including the number of days they were disabled.
1 vote -
Add column for transferred calls and who picked up the call in Analytics PR
Adding a column for transferred calls in Performance reports (Calls) Analytics and who picked up the call.
2 votes -
Remove users from saved report that have been moved to another call queue
Ability to remove users from saved Performance Reports that have been moved to another Call Queue
14 votes -
Reports
A customer wants to have reports filter regarding the total number of calls base on the context of scheduling an appointment.
1 vote -
Handle time for Outbound Calls | Performance Reports | Analytics
Feature Request: Display Handle Time for Outbound Calls in Analytics Performance Reports
We would like the Handle Time for outbound calls to be included in the Handle Time column within the Performance Reports – Calls tab in Analytics.
Currently, this column only displays Handle Time (In), which reflects inbound calls only. Outbound call handle times are not included in this column.
While we understand that we can click on individual outbound call records to view the actual talk time, this method does not support efficient reporting.
We are requesting that Handle Time for outbound calls be displayed in the Handle…
2 votes -
Expanding the date range of Usage frequency
Currently, usage frequency only generates 30 days back from the last date of date range selected.
We're looking forward to have wider date range for usage frequency so customer can run it for 2 months to 6 months range.
1 vote
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