1282 results found
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Adoption & Usage > Text (SMS): Should be able to reflect the KPIs according to how it's filtered
There's no option to filter the KPIs. We need to discern the numbers per department.
1 vote -
Add new KPI for Daily Breakdown with Weekly Report
We would like to request the option to add a daily breakdown to the weekly report during initial setup. This would automatically include the daily details whenever they receive the weekly report.
1 vote -
Extend Number Masking to Personal Call Logs
Feature in Question: Masked Numbers and Hide Location Data
Current Behavior:
Per the current design, number masking in Call Logs applies only to custom roles with access to company-wide or site-wide Call Logs. Number masking does not apply to a user's personal Call Logs. By design, users have full visibility into the call details, including external phone numbers, for calls they personally make or receive.
Requested Enhancement:
Provide an option to extend number masking to users' personal Call Logs, specifically for external phone numbers.
Business Justification:
Some businesses and organizations have security, privacy, and compliance requirements that require external phone…
1 vote -
abandoned calls reporting update
- abandonec calls should only be counted if the caller volunatrily ended he call. Transferring to another que, voicemail, or another person should not qualify as an abandoned call.
- We need a report that we can separate "abandoned calls after 20 seconds" and "abandoned calls before 20 seconds". Soemtimes people call in and hang up in 1-2 seconds and staff dont even have a chance to answer that. It should not count against them.
1 vote -
Real time wait
Have real time wait time back to the mm:ss format in live reports. Previously the wait time was counting minutes and seconds in real time on the que monitor widget., and now it only shows the longest wait time in minutes.
1 vote -
1 vote
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Restrict Team/Group Creation Permissions in RingCentral Messaging
Summary
Customers are requesting the administrative capability to restrict standard users from creating new teams, groups, or group chats within RingCentral Messaging. The primary goal is to maintain a professional environment and prevent members from creating unauthorized channels to discuss non-work-related matters.Problem Statement / Business Use Case
Currently, any user within an organization can create teams or group chats without administrative oversight. This presents several challenges for business management:Non-Work-Related Distractions: Without restrictions, members frequently create casual, social, or non-work-related groups that distract from daily operations and impact productivity.
Lack of Content Control: Administrators cannot easily monitor or govern…
2 votes -
Access to the call transcript of other extensions
Configure permissions to allow the Super Admin role to access, review, and download call transcripts by other user extensions
3 votes -
Access call log of other extension via the RingCentral app
"We require a configuration that allows selected team members to monitor the call activity/log (made and received) of other account extensions. This visibility must be accessible within the standard RingCentral app interface, bypassing the need for admin portal access."
4 votes -
ability to show RingEX live dashboards on a kiosk device via a shared URL
ability to show RingEX live dashboards on a kiosk device via a shared URL
2 votes -
Texting Folder for Each Location
every location has their own folder where the text messages go
1 vote -
Report with all numbers on the account along with the call forwarding information
It would be beneficial to download a list or report with all the numbers on the account along with the call forwarding information per number
Example: If the phone number (215) xxx-xxxx, is forwarding calls to (239) xxx xxxx, we would like to be able to see that information in the report.
3 votes -
Performance reports customization
The ability to generate a report excluding all Internal calls. Call direction is set to Inbound/Internal by default.
1 vote -
Call Queue Callback Details (Call Queue Booster)
The customer is requesting a reporting solution to track missed, successful and unsuccessful callback attempts across available reporting tools. They need visibility into failed callbacks to identify customers who were not reached and follow up accordingly .
This capability is currently on the roadmap for late Q3/early Q4. Customers who already have Call Queue Booster will not need to purchase the Pro license to access this functionality.
5 votes -
-abondonned call and refused call or calls that are missed if they have the option to have a check mark so they can keep track of the callba
-To have abandoned calls and refused calls or calls that are missed, to have the option to have a check mark so they can keep track of the callbacks made.
1 vote -
Audit Log for TCR Campaign Changes
Make the audit log more verbose for when phone numbers are added/removed from TCR Campaigns. Currently the log only says "X number(s) was/were assigned to registration XXXX"
It would be nice if the actual 10 digit number was also included in the logs, and if the "change made to" would show the extension that the number is tied to (if it is assigned to an extension).
1 vote -
Customer Visibility into Outbound Call Failure Diagnostics
Summary
Provide administrators and support personnel with access to outbound call diagnostic logs that indicate where a call failed (e.g., RingCentral platform, partner carrier, or destination carrier/network) and the associated SIP response or failure reason.Business Need
Customers frequently encounter outbound calls that result in intercept or congestion messages. Currently, they must contact RingCentral Support to determine whether the issue originated within the RingCentral network or was caused by a downstream carrier. Providing greater visibility into call failure details would enable customers to perform initial troubleshooting independently and reduce support interactions.Requested Functionality
Display the call failure point within the…
2 votes -
Bulk updating/copying Business Analytics dashboards
I would like to be able to edit the table for the default dashboard (queues, users, etc.) and be able to apply that as a template to selected "My dashboards." I have over 200 dashboards and subscriptions, so making a change to this table and applying it to all of my dashboard is very time-consuming. The ability to bulk update is desired.
6 votes -
KPI for calls transferred externally
We need a report or KPI that shows the number of calls that are being transferred externally as a result of hold time or because they chose an option that transfers to an external number
2 votes -
Dynamic "Last Full Week (Mon-Sun)" Relative Date Filter for Analytics Report Subscriptions
Summary
Introduce a native relative date filter called "Last Full Week (Mon-Sun)" for Analytics reports and automated report subscriptions. This filter would automatically generate reports covering the most recently completed calendar week, eliminating manual date range maintenance and preventing data inconsistencies caused by configuration timestamps.
Problem Statement
Current reporting options do not provide a reliable method for automatically delivering complete weekly performance reports.
Current Limitations
1. Static Custom Date Ranges
When users configure a report using a custom date range, the selected dates remain fixed indefinitely. Automated subscriptions continue to send data for the same historical period and do not…1 vote
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