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1034 results found

  1. Reports on text messages that go outside the company

    Our callers also use text messages to reach customers. It would be good to see how many times they reach out via text as well as by calling.

    4 votes
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  2. Increase Data Retention of Analytics

    customers are requesting to increase data retention of analytics report"Our business heavily revolves around call volumes and frequency...if we can't get the data we need, then I'll need to have a discussion with our executive team into looking for a provider that will/can provide basic data for years prior...""how can we accurately forecast against historical data only looking back 6 months?"

    35 votes
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  3. Analytics metric color options

    The primary and secondary metric colors on the graphs are static. Users with color blindness have difficulty differentiating the two colors. Color options on these metrics would allow them to customize to their needs.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Create live dashboards for LOB Analytics

    I think it would be a great idea to have the end date of a custom range auto update daily to the next date in order to create a live analytics that we can view without having to manually update the custom range on our end. We have several platforms that use this in regards to analytics. This allows us to freely create dashboards and view our analytics without worrying about custom ranges.

    4 votes
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  5. sms performance report

    I am trying to schedule reports to be sent to our admins. I have the Performance reports and they look amazing. I am just missing the SMS portion. Is there a way to show how many texts are sent by each line each day?

    59 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
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  6. Ability to allow an Admin to control how long data is stored for on the Analytics Portal below the maximum current setting

    Large Enterprise Customers in Europe often have worker's councils who do not want end user data being visible for 'longer than is required' as per GDPR law. In their eyes, 6 months is too long to see when a user last called someone, logged in and used an App endpoint etc. As such, they would like to be able to change the data range for which data is visible on the Platform, and just have high-level usage data that does not contain end user names.

    3 votes
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  7. Add Speed of Answer to Performance Reports for Calls

    We want to be able to calculate our service level (for example, we answer 90% of calls within 20 seconds) based on a certain time frame. To be able to do that, we need to see the time the call is answered or the speed of answer for each individual call. This will just need to be added as a column to the Call Performance Report as a column we can add and export.There is already a service level widget on the Analytics report and an average speed of answer for the users so the data is being captured, but…

    7 votes
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  8. LOB Analytics-include more rows per page, allow for longer heights, and give option for breakdowns in trend widget

    It would be useful is for the new LOB Analytics if we could make a table widget include more results per page and make widgets height more than 4. For example if we want to make a total leaderboard of a team of 48 people, the current option would only let us see 13 a time and to need to click on next pages to see other people. Should be an option to make the pages as long as needed and then make the widgets any height to fit that need.For the trend widget, it would be useful to be…

    4 votes
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  9. Update KPI to show text messages

    communicating through the text feature for some is more popular than making a call. So it would be nice to see how often it is being used daily.

    2 votes
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  10. KPI reports to be available every 15 minutes

    Client KPI reports are being generated on an hourly basis, we need it to be available every 15 minutes

    1 vote
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  11. Add a meetings dashboard for Ring Central Video like the Ring Central Meetings dashboard.

    Have the same features as the meetings dashboard and can see usage of RCV rooms.

    3 votes
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  12. Service Status - Analytics Portal

    On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!

    2 votes
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  13. Text message analytics

    A text report that would be like the Phone performance reports. It would also include fax.

    2 votes
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  14. Analytics: Voicemail total minutes

    I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicemails will show the individual as well as the total minutes of the received voicemails.

    2 votes
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  15. Link to share live reports

    It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!

    6 votes
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  16. Rolling Quarterly and/or semi-annual reports

    I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It would be nice to get a rolling report automatically emailed every x amount of days instead of having to go in and change the dates every x amount of days.

    3 votes
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  17. Text message reporting metrics

    We need to be tracking if our team is actually producing at the same level as each other and/or actually sending the texts

    3 votes
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  18. Analytics for Call Queue Manager

    as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.

    8 votes
    Implemented  ·  3 comments  ·  Other  ·  Admin →
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  19. Exclude weekends for call log analytics

    Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  20. Viewing metrics per day when looking at a specific time period, rather than summed or averaged

    When I want to look at the call metrics for as individual or team over a specific period of time, the numbers are aggregated. I want to see what each person's metrics are each day. I want to see how many inbound and outbound calls (or any other metrics I choose) they made on each specific day. That will be more informative to me than the way it is currently set up. For example, if I look up an individual's numbers for the last week, it will only give me the total number of inbound calls and outbound calls and…

    1 vote
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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