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1001 results found

  1. Be able to display an accurate service level based on my hours of operation.

    Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look at calls that were presented during our normal business hours.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Tag or Mark Calls to be reviewed in the future

    It would be very beneficial to be able to mark a call you have taken or are currently on as a Potential Client, Current Client, Or Neither. At the end of the month it would be easy to gather the statistics of who our primary callers are and what their intention for calling us is.

    1 vote
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  3. PLEASE ADD SMS LOGS ON ADMIN PORTAL AND RC APP

    cust can access sms log and determine errors so they can do something on their end.

    5 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  4. Removing days from a report

    my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this error and lets you view it all under 1 report.

    1 vote
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  5. Add Call Phases to download report

    Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user

    2 votes
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  6. User self performance reports

    This feature would be to allow users access to their own performance reports and no other users` performance reports. This would allow normal users to be able to access just their own performance reports.

    1 vote
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  7. Analytics for Meetings Dashboard: Report Specifically For 1 Day Only

    Current status:
    - Clickable links: Last 7, 30, 180 days, 12 months, and custom range.
    - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days.

    Why is it useful
    - Accurate data/information for reports that will be generated that targets daily performance.

    Who would benefit from it
    - Everybody who is using RC, all of your Clients.

    How should it work
    - In the clickable links, add yesterday.
    - In the custom range, please allow the users to generate report for 1 day (same from and to…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. In Analytics>Performance Reports, the primary filters (upper row) should work together to generate reports.

    Currently, if you select specific queues, specific users, etc. and rung the report, when you view the data for the users selected, the queue filter isn't functioning. The report delivers all queue and non-queue results.

    1 vote
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  9. Reporting for internal messaging.

    Need to be able to search a report for messages by employee.

    3 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
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  10. Create a report to see the total call volume broken down by each hour of the day

    Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs

    4 votes
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  11. I need to have real time performance reports

    I need to have real time performance reports like the one available with live reports

    2 votes
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  12. Embeddable analytics dashboard

    An embeddable analytics dashboard could benefit corporate users with interest in monitoring performance without dedicating as many resources as must be used currently. My personal use case would be displaying an analytics dashboard on monitors spaced throughout our corporate offices/CS departments. As of now, this practice requires an entire computer dedicated to one task, displaying one full screen webpage on a large TV. Ideally, a widget or embeddable URL will navigate to a webpage and generate a unique token that can be entered into the analytics portion of a RingCentral account to authorize access(much like how some streaming devices will…

    4 votes
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  13. Enhance the performance reports to include the graph

    Graphs paint a visual picture and this avoids having to import data into excel and manually creating it which is what we are currently doing, for a service paid monthly that can provide this.

    2 votes
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  14. super admin profile to have more powerful access to filter call logs per sites and groups

    super admin profile to have more powerful access to filter call logs per sites and groupshave more group manager so that the call log filtering wont be limited to the group manager in charge of the site

    14 votes
    Implemented  ·  2 comments  ·  Other  ·  Admin →
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  15. run a report on companywide tasks assigned in RC

    Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration

    3 votes
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  16. RingCentral App Message Data Export File Type Should be User Friendly

    SFDC case no. 13414506
    https://rc.lightning.force.com/lightning/r/Case/5002H00001IMZXTQA5/view

    company: Elemental LED, Inc.
    RC UID 252899027 (83 lines) PST
    current Total MRR: USD 3,910.04
    http://adp.glip.net/company-new.html?company_id=1806286849I.T. department needs to present the RingCentral App Message Data Export result to other departments like Human Resources. They are checking all of a user's team membership.

    5 votes
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  17. Call Logs with unique Call ID and Number for Call Queue sequence

    A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the other call result. e.g.TypeFromToCall IDCall SequenceExtinbound888898459188812345621471101inbound888898459188812345621472102

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. PowerBI gateway

    PowerBI is a latest and advanced BI tool from Microsoft. We use both Ringcentral and PowerBI in our organisation and like to have a gateway connection to pull data directly from PowerBI.

    5 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  19. RingCentral Analytics to show words per message

    This will help us to understand the use cases of how our teams are using RingCentral messenger for collaboration. Are they still doing the vast majority of lengthy messages in Email, or are we seeing a transition to MVP?

    1 vote
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  20. Enable merging of two extensions to combine data for analytics

    We have had at least two instances of either a bug or having to switch a user to a new extension because of an issue. The problem that happens is that the analytics data stays with the old extension number, which ruins the ability to analyze things over the entire duration of an employee's time with a company. I can only imagine how many extensions "could" be created over time for many different reasons. If you could "merge" the data for two extensions by one employee, that would enable you to have accurate, long-term metrics for an employee.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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