1146 results found
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Share Reports
Once a report is created and set as a standard measurement tool, it shouuld be available across an organization
5 votes -
Allow Import/Export of Analytics Live Reports Dashboards or Assign View Permission Per Dashboard.
In the Live Reports interface, I can create a Public dashboard for anyone to view, or a private dashboard for only me. When creating the dashboards, I know exactly which queues to include, which sites, users, etc. The person who needs to view these dashboards would struggle to create it; and I don't want them having to sift through a list of 100+ public dashboards to find the one I'd created for them.I should be able to craft a private dashboard, export that dashboard to a file and send it to who needs it. They could then import that dashboard…
9 votes -
"Wrap up" status visibility
An additional status “wrap-up” for queue management. Now the Engineer is seen available, although he can’t receive calls 5mins after previous call because of wrap up settings in queue management. It would be nice to have wrap up status set automatically so that the queue manager is able to see that they are in the "cool down" period. Also to have the ability to change this status manually to Available in less than 5 mins if needed.
11 votes -
Power BI Integration
Looking for an easy way to integrate with Power BI in order to streamline call dashboard.
6 votes -
Missed call and schedule call reports request via email
Missed call and schedule call reports request via email
2 votes -
[ANALYTICS] Restricted view on specific sites
Hello,It would be nice to get the possilibity to give access to analytics to users, but viewing only some sites, and not the complete view of the RC Infrastructure.IE : A World Wide Company - Give access to the stats of French sites for the French Manager.
8 votes -
Analytics report date range access
Hello, could it be possible to get reports for calls for the past 12 months?
3 votes -
Analytics report for IVR key presses
Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they get another menu with four options 1 - Schedule information 2- Sales 3- ADA 4 - Complaints. I need a report that will tell me what option each customer pressed for the day/month etc.
74 votes -
Ability to report on metrics over time
Would love the ability to pull reports for things like talk time and total calls over the course of weeks or months at a time vs. needing to pull all of that independently; currently pulls the total, but unable to break that down into detail
3 votes -
Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports
My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when their phone is on DND (do not disturb). If an employee is on DND say having a day off or on an important conference call or in a training, then we do not want to have those calls count against them. We are only trying to track when they truly were available but missed the call because they…
9 votes -
Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in li...
...ve reports.. Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in live reports.
3 votes -
Option to download participant in RCV meeting
Please consider to have an option to download participants list and have the same options and view as "Meeting Dashboard" for QOS > Meetings/RCV meetings.Or if not, add RCV meetings on Meeting Dashboard so that users/admin can view the details and have an option to Export Details to CSV.
1 vote -
More Customized Analytics
It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose "during hours" or "after hours" to know how many of the calls I missed were because of that. Then it would be great to know if 10 of my 100 calls were from the same person who like to call repeatedly while I'm on the other line. In fact, it would be…
2 votes -
When running Analytics report, under Performance Reports, for the toll number, it will only show answered calls and not missed calls.
Calls to this number are forwarded to a Queue, which goes to another queue if max wait time is reached, they should eventually be forwarded to cell numbers. These calls that are missed do not have a user assigned to the cell that answers the calls when missed. When running Analytics report, under Performance Reports, for the toll number, it will only show answered calls and not missed calls. Customer needs the missed calls to appear in the reports.
1 vote -
Capturing key press selections when calls are routed to an IVR ( menu system )
When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different key selections for new clients and existing clients, the numbers of calls that selected each menu option would be a good call stat. Hence I would like to request RingCentral to consider this as a new idea. Many thanks!
8 votes -
Add Inbound Fax Analytics
Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across all extensions in our organization via the analytics portal. There is currently no way to report on inbound faxes.
24 votes -
Immediate Security DATA PROBLEM
You are providing to much access for employees to be able to view call logs and analytics when this level of data is not needed for their job. Employees are able to log in, web or app, and view the call logs (and corporate analytics) of the entire company and then download the entire log. The APP allows an employee to view analytics and billings. This is not acceptable. CHANGE REQUEST: As a company and client, WE should be able to limit or grant the data any employee as access to. The min is a phone and voicemail. This current…
2 votes -
Forwarded To Numbers as trackable data in analytics and call logs
Right now the only way to see the times a number is forwarded out to an external number from my support queue is to download an excel document of all calls and then try to filter the data manually.
7 votes -
Number of calls forwarded KPI in Analytics
In Analytics, can another KPI be added that counts the number of calls that had been forwarded when users have applied ‘Custom Rules’ and the new ‘Forward all calls’ feature.
4 votes -
RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed
RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed.Hi,We have noted that when a caller reaches an IVRs and then the caller hangs up after listening to the IVR, this will get logged as "missed" in the company numbers report.Can there be an option to filter out IVRs or possibly only filter on calls to users/queues only.In our scenario, this is not really deemed a miss call because the caller may have got the information they needed from the IVR prompt e.g. Contact XYZ, Opening hours are XYZ.Hope this makes sense!
2 votes
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