1306 results found
-
Don't require dialling 1 to receive a call
When I get a call forwarded to my cell phone from the office, ringcentral requires me to dial 1 to answer. I don't want this requirement, especially when I'm driving.
1 vote -
Report of disabled users including the number of days the extension was disabled
We would like to be able to run a report that shows a list of disabled user extensions including the number of days they were disabled.
1 vote -
Reports
A customer wants to have reports filter regarding the total number of calls base on the context of scheduling an appointment.
1 vote -
Percentage of callers for longer wait time
Adding percentage of Callers each month for longer than 15 minutes wait to have their call answered in Analytics
1 vote -
Break duration in Analytics
We would like an option to include break duration as a measurable status in the RingCentral User Performance Report.
This feature would enhance visibility into agent or user availability, assist in workforce management, and support more accurate time tracking for performance evaluations and operational planning.
1 vote -
Phone System Greeting Timing Adjustment
Hi Team,
I’d like to suggest a small but impactful improvement to our phone system. Currently, after the initial greeting message plays (e.g., “Thank you for calling… Option 1, Option 2…”), there is approximately 10 seconds of silence before the greeting repeats. This long pause might cause some callers to think the call has disconnected or lead to confusion.
To enhance the caller experience, I recommend reducing this silence period to about 2–3 seconds before the greeting plays again. This shorter delay would help keep the interaction more fluid and reassuring for the caller.
Please let me know if this…
1 vote -
A report that shows calls deflected from one queue to another, along with how many of those were answered and how many were abandoned.
I'm looking for a report that shows calls deflected from one queue to another, along with how many of those calls were answered and how many were abandoned. The goal is to identify how many calls originally intended for a specific queue are ultimately handled elsewhere.
1 vote -
time
Please add the ability to see the order of agents in the call que.
1 vote -
Have the ability to identify in the Performance Report which is a call and session
I wanted to be able to identify in the Performance Report which ones are the calls and session.
Specially my team is doing an outbound call, it would be helpful to know whether a call was under a session or an established call.
1 vote -
User List Report Who Downloaded RingCentral From App Store and Play Store
Customer wants to generate a report for list of users who downloaded RingCentral app from App Store (iPhone) and Play Store (Android).
1 vote -
Allow
Develop an audit trail so a report can be run to determine if and when a user is listening to someone else's phone calls.
1 vote -
Improve Call Termination Reporting to Clearly Identify Caller Hang-ups for spog transfers
Currently, when a call ends due to the customer hanging up during a Single Point of Gate (SPOG) transfer — a scenario where the customer calls Agent 1, who then puts the customer on hold and calls Agent 2 to create a three-way call — the call report shows the Term Party as System rather than the actual caller. This occurs because when the customer hangs up during the transfer, both agents are disconnected, and the system ends the call on their behalf.
This reporting behavior makes it difficult to determine if the call was actually terminated by the customer…
1 vote -
Allow widgets to display data when clicked over hovered over.
I would be nice if when viewing a widget, you could hover over or click into the widget to see more details. For instance, in the agent count widget, you could see what agents they are counting in the number displayed.
1 vote -
Would like to monitor agent activity on a daily basis, each month, year over year
Would like to monitor agent activity on a daily basis, each month, year over year
right now have to pull the report daily and can only do so for 6 months - can't go back in time
with a business that is yearly vs monthly or quarterly - -I can't compare call volume sametime last year1 vote -
Meeting Report
Allow filtering on host name, rather than user name, when creating a meeting report.
1 vote -
adding rows to live reports
Adding these settings in the report when exporting all users:
- "in company directory" box is checked
-"forward to extension" is turned on
1 vote -
report to where it will show which person missed or rejected the call if there are multiple numbers under the call handling of a user
Need the ability to have a report to where it will show which person missed or rejected the call given that there are multiple numbers under the call handling of a user extension to where the call got routed.
1 vote -
Opacity control on floating keypad
The floating keypad is brilliant especially for bulk calling but if it can be controlled to be transparent that would be great. We do not have to minimize every time to check what we are doing on its back which is most of the time of my work. You will find that lot of callers will need this feature.
1 vote -
Ability to pull the Supervisor call shadowing data
ability to pull the Supervisor call shadowing data
How many calls did Supervisors monitor
How long did they monitor those calls for, etc.1 vote -
Have the tags report that includes the specific skill involved.
The tags report doesn't associate the specific phone skill with the tag. This is something we need.
1 vote
- Don't see your idea?