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1001 results found

  1. Merge Mitel call reports with Ring Central

    We were a Mitel customer and I would run the Mitel Business Analyics user call reports, can Ring Central adopt reports like Mitel that gives more information on the users calls. Our managment team like to see in a week or month time number of calls, total talk time, total incoming and outgoing talk time. See attached report, thanks

    1 vote
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  2. Analytics

    verbatim from user: I was wondering if there was a way for you all to create an AD-HOC report for all the data. I feel like the data being tracked by RingCentral is inconsistent with the data in our personal logs. I noticed that RingCentral only keeps data up to 6 months in the Performance Reports for Data Analytics. Do you all have backups for the total amount of time we have been with RingCentral?

    1 vote
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  3. Filtering Analytics Performance

    Would like to have the option to Filter the no. of calls received for a DN under a Call Queue

    1 vote
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  4. Customer Service live report bookmark

    We should not have to constantly search for our live reports when we pull it up daily. there should be a way to make it a favorite! I have asked this before and its frustrating

    1 vote
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  5. I am trying to find reporting to ensure compliance with RingCentral Enhanced Business SMS guidelines

    I am trying to find reporting to ensure compliance with RingCentral Enhanced Business SMS guidelines. I want to ensure that we are not encroaching the messages per minute limit with the combine use of our API, CRM, And user messaging. Also, would be great if RingCentral simply Spooled Outbound Messages and sent using the throttled limits

    1 vote
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  6. Alerts for User Performance

    I want to create an alert if a user does not exceed a certain conditional threshold. Example -> User's [answered + outbound calls] < 10 % of all users [answered+outbound calls]

    1 vote
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  7. All calls alert from analytics

    Customer would like to have an option for alerts for all calls for each extension.

    1 vote
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  8. Analytic reports for dialing time

    It would be useful to us if there is an analytic KPI for the time the user is dialing for outbound many of the users are hanging the phone a long time before dialing

    1 vote
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  9. Standard users to access the amount of outbound dials they have made each day

    We track the amount of calls our agents make every day. However, the agents themselves don't have a way to easily check how many calls they have made throughout the day. For example, an agent may need to check the amount of dials they've made after 4 hours of work to see how many more dials they need to make to reach their goal for the day. We want the agents to be able to view only their own amount of calls.

    1 vote
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  10. Add Active call volume metric

    In the Ring Central analytics there is not currently a way to view the total number of active calls on your system. You can view the active calls in the quality tab, but you have to add the total number up yourself. This is fine, but being able to see a number of "10 Active Calls" or "37 Active Calls" that is constantly updated would be a good way of measuring peak times at a glance. This is especially helpful for my business as we are a utility company and peak calls usually means trouble around the corner. Adding this…

    1 vote
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  11. Screen Barging

    Customer would like to have a feature where they can't just hear the call but to also monitor the screen activity of the specific user.

    1 vote
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  12. Improvment on Analytics Device Alerts

    Customers have been seeing false positive alerts on device alerts set in RC Analytics. This has been occurring when assigned devices have not gone offline but possibly suffered from a drop in network connection momentarily. This request is for an improvement on the accuracy of the device alerts going forward.

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  13. Ajouter dans les reporting les appels entrants rejetés par les agents

    Objectif : suivre les agents qui ne prennent pas les appels acheminés sur leurs postes.

    1 vote
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  14. Annual Stat Report with Month and Quarters Totals

    One report to bind them all...The Analytics system has an inconsistency, and a need for a new Annual Report.The Subscription option is out of sync - you have setting for a report of Last Quarter, which is great, but the only option for E-mailing that subscription is weekly or monthly. There needs to be a Quarterly setting for when a report would be e-mailed. You don't want a Last Quarter report sent to you every month, that makes no sense. But ultimately, there should be a report that can be sent automatically once a year, with the entire "Last Year"…

    1 vote
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  15. Ability to add missed call option in the Live Reports

    it would be best if we could have the ability to add a missed call option in the live report

    1 vote
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  16. Incoming calls identification

    Customer is wants to distinguish new and existing customer incoming calls from their system. We created IVR menu for that but it's not showing the key presses from the call logs detailed view. It would be great if we can also show what Key presses from call logs and analytics so it will be easier for the customer to track the number of incoming calls for new and existing customers

    1 vote
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  17. Live Reports Showing Incoming Calls Ahead of Time

    When a caller dials in, the call is showing under the live reports of the call queues immediately even before it starts ringing on the caller's end. This confuses us as we are seeing the call in waiting even before it rings the actual phone. It shows that the call is sitting there for like 5 to 6 seconds even before it starts ringing on the caller's end and out employee's actual phone.

    1 vote
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  18. Allow admin user to turn users on and off que under live report

    This will help manage users to go on call que

    1 vote
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  19. Analytics: Detect Users with no such Activity

    Would like a report of all users in a table with their number of last 6-month activities that have had no activity such as inbound, outbound, transfers, hold, etc and the metric is zero, and then show it to me in a table rather than performance reports where I would have to check each user manually.

    1 vote
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  20. Team Message Filtering

    Please provide the ability to generate top talkers report for specific Teams/chat channels.

    1 vote
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