Settings and activity

31 results found

1. Extend Parked Call Banner/On-Screen Display Time

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Brigette shared this idea  ·  May 28, 2026

2. Session Capacity Release upon Transfer Completion (Warm and Cold)

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Brigette supported this idea  ·  Apr 29, 2026

3. RingCentral Desktop App-to-Mobile App Call Bridge

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Brigette shared this idea  ·  Jan 29, 2026

4. Fax icon removal in ringcentral app

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   New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Brigette supported this idea  ·  Nov 19, 2025

5. DND Dropdown Option for UK and EU Tenants

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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   Brigette shared this idea  ·  Oct 9, 2025

6. Custom Weekly Report Scheduling (Monday–Sunday)

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Edit…  ·  Delete…  ·  Admin →
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   Brigette shared this idea  ·  Sep 24, 2025

7. Bulk Edit of Users for Integrated Microsoft Teams

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Brigette shared this idea  ·  Jul 7, 2025

8. run user status report

   54 votes

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   Under Review  ·  12 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Brigette commented  ·  Jun 24, 2025  ·  Edit…  ·  Delete…

   We need the capability to generate performance reports that incorporate advanced KPIs, specifically:

   Available Time

   Auxiliary (AUX) Time

   Hold Time

   Talk Time

   These metrics must be tracked at the individual user level within designated Call Queues using the Performance Report tool.

   The objective is to enable accurate mapping and analysis of each call, ensuring a consistent and reliable methodology for measuring Available Time, AUX Time, Hold Time, and Talk Time.

   Save Submitting...
   Brigette supported this idea  ·  Jun 24, 2025

9. Ability to archived call recordings to separate FTP servers.

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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   Brigette shared this idea  ·  May 29, 2025

10. Allow Restricted Global Emergency and Special Service Numbers as Extensions

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Brigette supported this idea  ·  May 8, 2025

11. Enable Authentication via UK Landline Numbers

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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    Brigette shared this idea  ·  Sep 6, 2024

12. Show Original Callers Number in Caller ID when Transferring calls to External numbers

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    Under Review  ·  18 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Brigette supported this idea  ·  Sep 3, 2024

13. "Enhancement of Analytic Performance Report with Call Handle Time Filtering"

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brigette supported this idea  ·  Aug 9, 2024

14. Ability to enable MFA in BULK

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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    Brigette shared this idea  ·  Aug 2, 2024

15. Increase HUD and appearance feature to more than 100 extensions. At least 200.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brigette supported this idea  ·  Jul 18, 2024

16. Turn on and off " Accept Call Queue Calls " using the Desktop App

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Brigette shared this idea  ·  Jun 26, 2024

17. Click-to-dial ability to follow the call forwarding for users on Do Not Disturb

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Brigette shared this idea  ·  May 20, 2024

18. Forward all calls to an international number in Call Queue

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    0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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    Brigette shared this idea  ·  Apr 24, 2024

19. Automatically remove the data of the users on leave when creating a performance report.

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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    Brigette shared this idea  ·  Apr 5, 2024

20. Blocking Specific Numbers Account Wide

    12 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brigette supported this idea  ·  Mar 28, 2024