← RingCentral Ideas

Settings and activity

21 results found

  1. Enable Authentication via UK Landline Numbers

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Brigette shared this idea  · 

  2. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    44 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Brigette supported this idea  · 

  3. "Enhancement of Analytic Performance Report with Call Handle Time Filtering"

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Brigette supported this idea  · 

  4. Ability to enable MFA in BULK

    2 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
    How important is this to you?
    Brigette shared this idea  · 

  5. Increase HUD and appearance feature to more than 100 extensions. At least 200.

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Brigette supported this idea  · 

  6. Turn on and off " Accept Call Queue Calls " using the Desktop App

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Brigette shared this idea  · 

  7. Click-to-dial ability to follow the call forwarding for users on Do Not Disturb

    3 votes
    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Brigette shared this idea  · 

  8. Forward all calls to an international number in Call Queue

    2 votes
    0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
    How important is this to you?
    Brigette shared this idea  · 

  9. Automatically remove the data of the users on leave when creating a performance report.

    1 vote
    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Brigette shared this idea  · 

  10. Blocking Specific Numbers Account Wide

    7 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Brigette supported this idea  · 

  11. Remove or restrict option to choose "invisible" status

    18 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Brigette supported this idea  · 

  12. Spoofing caller id while Porting In

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Brigette shared this idea  · 

  13. Allowing +3188 to be added as an International Number

    1 vote
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Brigette shared this idea  · 

  14. Shared SMS were multiple users can receive and send SMS on specific number

    717 votes
    147 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Brigette commented  · 

    Enabling the call queue extension to receive SMS from the main number in RingCentral means that not only can people call your business, but they can also send text messages. This makes it easier for customers to reach you in a way that's convenient for them. All these messages, whether calls or texts, go to the same place, so your team can manage them all together. It's like having a single inbox for all your customer messages, which helps your team stay organized and respond quickly.

  15. Allow option to record inbound calls but not internal calls (extension to extension)

    61 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  16. Caller ID for all incoming calls

    36 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Fax Footer Settings to add disclosure (on all app resources)

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?

  18. Share MAC System Audio

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  19. Share MAC audio in the RingCentral Video Meeting

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Mass SMS to employees

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
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