Settings and activity

12 results found

1. Add text/SMS messages to the call log

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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2. Have RingCentral App automatically remove SMS conversations when a user Opts Out

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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3. SMS Toggle ON/OFF at the the User Level

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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4. Indicator in Admin portal to see if number is SMS enabled

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Comply with SMS-TCR regulation

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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6. Analytics regarding Text Messaging/SMS

   203 votes

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   Future Consideration  ·  17 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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7. Adjust how missed calls are categorized for group calls

   469 votes

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   58 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

8. Filter non-business hours out of RingCentral Analytics Portal reports

   8 votes

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   Implemented  ·  10 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Josh commented  ·  Jan 22, 2021  ·  Edit…  ·  Delete…

   I'm surprised there isn't more interest in this idea. Often, we are only concerned with Queue performance during our business hours, not outside. This is especially frustrating considering that RC labels these calls as Abandoned even if the caller leaves a Voicemail.

   Save Submitting...

9. More robust user compliance reports

   14 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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10. Ability to download csv from License & Inventory Tab

    5 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Custom Fax Cover Pages (as is available in RC Phone)

    12 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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12. Add Google/Outlook Contacts to RingCentral App

    32 votes

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    Implemented  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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