Settings and activity

14 results found

1. Export SMS text message conversations from RingCentral app (to .xlsx, .txt, .html, etc.)

   3 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Jan 21, 2025

2. RC App - Export Data Custom Date

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Josh supported this idea  ·  Jan 21, 2025

3. Add text/SMS messages to the call log

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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4. Have RingCentral App automatically remove SMS conversations when a user Opts Out

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. SMS Toggle ON/OFF at the the User Level

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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6. Indicator in Admin portal to see if number is SMS enabled

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Comply with SMS-TCR regulation

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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8. Analytics regarding Text Messaging/SMS

   259 votes

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

9. Adjust how missed calls are categorized for group calls

   484 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

10. Filter non-business hours out of RingCentral Analytics Portal reports

    11 votes

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    Implemented  ·  10 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Josh commented  ·  Jan 22, 2021  ·  Edit…  ·  Delete…

    I'm surprised there isn't more interest in this idea. Often, we are only concerned with Queue performance during our business hours, not outside. This is especially frustrating considering that RC labels these calls as Abandoned even if the caller leaves a Voicemail.

    Save Submitting...

11. More robust user compliance reports

    14 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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12. Ability to download csv from License & Inventory Tab

    5 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Custom Fax Cover Pages (as is available in RC Phone)

    16 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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14. Add Google/Outlook Contacts to RingCentral App

    33 votes

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    Implemented  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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