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  1. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

    121 votes

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    Implemented  ·  29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Becky Hensley commented  · 

    Thanks, Team - appreciate the feedback on Annotation. This feature is still being worked on but an open customer beta is expected to be accessible by end of year. We'll keep this idea updated when we have more specific dates.

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    Becky Hensley commented  · 

    Checking on this, Jeremy. When I hear something, I'll share here.

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    Becky Hensley commented  · 

    Hey, Team - these features have been implemented. Below are KB articles that might help you to better adopt these features. Please feel free to reach out if the Idea Team can assist further. https://support.ringcentral.com/video/in-meeting-controls/using-whiteboard-during-ringcentral-video-meeting-in-app-desktop-web.htmlhttps://support.ringcentral.com/video/in-meeting-controls/raising-hand-during-ringcentral-video-meeting-desktop-web.htmlI don't have a KB handy for Annotate, but working to get it added.

  2. "Off Hook" auto dialing

    9 votes

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    Implemented  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Becky Hensley commented  · 

    Team, this was implemented in Q2. From Release Notes (found here):Autodial can be enabled/disabled for specific supported devices to dial a specific phone number. An example use case is a phone in a bar which would automatically dial a taxi company. This is available for MVP Premium and Ultimate edition customers.

  3. Read notification for RingCentral messages

    134 votes

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    43 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
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    Becky Hensley commented  · 

    Unfortunately, we don't have a firm date, but it is a planned feature. We'll be sure to update here when we have additional details to share.

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    Becky Hensley commented  · 

    Thanks for this idea! We have merged it with another idea for the same feature request.

  4. Kindly add application or CRM intergration with The Britsoft

    1 vote

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Becky Hensley commented  · 

    Mohsin, we encourage you to work directly with The Britsoft to leverage our Open API. You can learn more here: https://www.ringcentral.com/platform.html

  5. Hide a user or call queue from Directory

    15 votes

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    Implemented  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Becky Hensley commented  · 

    Hey, Bob - let's take this offline and see if we can't get you some support from your account manager and address these other items. Contact the Ideas Team at Ideas@RingCentral.com

  6. Default User Settings when submitting Cases in RC Support

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Becky Hensley commented  · 

    Thanks for this, Martin!We've shared with the team that manages this function on the Support Site.

  7. EZLynx Integration

    7 votes

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    Under Review  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Becky Hensley commented  · 

    Because we don't have a direct integration, we would encourage you to work with EZLynx and leverage our open API. You can learn more here: https://developers.ringcentral.com

  8. macOS Universal Application - Apple Silicon M1

    35 votes

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    Implemented  ·  27 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    You'll find the update on the downloads page here: https://support.ringcentral.com/download.html

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    Becky Hensley commented  · 

    Jon, I'm looking into this - hang tough while we wait for an answer. Thanks!

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    Becky Hensley commented  · 

    Looks like this got pushed down the road just a little. Hoping for this quarter, but will keep you updated here when we get more news.

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    Becky Hensley commented  · 

    My understanding is that this is coming this quarter. When I have an update on this, I'll be sharing information here.Stay tuned.

  9. Add an ‘x’ to close button next to each name in Messaging

    1 vote

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    Needs More Information  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    Becki, Can you please be a bit more specific about what part of the app you're referring to?Screen shots are helpful.

  10. Allow handling of multiple Call Queue calls

    81 votes

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    20 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
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    Becky Hensley commented  · 

    Hey, all - we might recommend using our ring group feature if you want to have call waiting. Here's the link to learn more. https://support.ringcentral.com/article/10183.html. If this does not address your specific use case, please share more details here in the comments and we'll update!Thanks!

  11. Disable internal calls for some users

    5 votes

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    Needs More Information  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    Hey, Luke! We tested it too and ran into the same issue. We're going to dig in a bit further. Hang tough!

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    Becky Hensley commented  · 

    Hey Luke - I think this KB can help - under Policies, the Admin will need to uncheck internal calls. https://support.ringcentral.com/article/Permissions-List-and-Details.html#user_settings

  12. Delete bulk messages/Conversation in Unified App

    94 votes

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    Future Consideration  ·  47 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Becky Hensley commented  · 

    Chris, this is on the radar of our Product Team. We'll update this idea when we have further details.

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    Becky Hensley commented  · 

    Hey, David! We want to make sure the right Product team gets visibility on your idea for bulk deleting of voicemails. However, this may be lost in the comments under the idea for bulk deleting team messaging. We would recommend you create a new submission for your idea so we can get it in front of the correct teams.

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    Becky Hensley commented  · 

    Megan, we've merged this with an already existing idea. Thanks so much!

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    Becky Hensley commented  · 

    Thanks for the clarification, Mike! We've seen other customers with a similar use case and we'll be pointing them toward this idea to leave their votes!

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    Becky Hensley commented  · 

    Thanks for this idea! Can you please share your use case for this feature. We'd like to learn a bit more to share with our product team.

  13. Call company contacts listed within RingCentral App Contacts List

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    Hey, thank you for submitting this idea. We see that you created a case for this and supported indicated that this feature is working as intended. We'll share this idea with the product team to make sure they are aware of your use case.

  14. Notifications: Task assigned/reassigned to me

    80 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Becky Hensley commented  · 

    Mark, I meant more details from the RC side. We'll update this idea when we have further details for you.

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    Becky Hensley commented  · 

    Thanks, Mark - we hear you. We'll be sure to update this idea when we have more details.

  15. Please Dark Mode

    12 votes

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    Implemented  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    Matt, this feature has been enabled. You can learn more about it here:https://support.ringcentral.com/app/users/desktop-web/configuring-themes-ringcentral-app-desktop-web.html

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    Becky Hensley commented  · 

    Happy to report that we have added the Dark Theme! Please make the switch and let us know what you think in the RingCentral Community. Community.RingCentral.com

  16. Bell Schedule Tones and Alarm Tones

    1 vote

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    This is a cool idea! Thanks for sharing. We'll get it bubbled up to the Product Team.

  17. Private Chat with just host or cohost

    4 votes

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    Implemented  ·  10 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Becky Hensley commented  · 

    Hey, team! This functionality is now in place for RingCentral Video. Please let us know if you have any questions. This feature will be set up for mobile in just a few days.

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    Becky Hensley commented  · 

    Got it, Elia! Thanks for the clarification. We have updated the description on your idea to reflect the ask. We'll share with product.

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    Becky Hensley commented  · 

    Elia, if you select the host, you can chat with them privately. There is a drop-down that shows all the attendees of the meeting including the host. You select them and conduct the conversation privately. If you're still having trouble, please reach out to us directly at Community.Support@RingCentral.com and we can troubleshoot the issue.

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    Becky Hensley commented  · 

    Updated the link, Elia. Thanks for your patience.

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    Becky Hensley commented  · 

    Elia, thanks for sharing this idea. However, this is a feature that does exist. And it shouldn't make a difference if you are using RCV or RingCentral Meetings. Here is a KB for RCV chats, but it should help no matter what video product your team uses. https://support.ringcentral.com/s/article/In-Meeting-Chat-RingCentral-Video?language=en_USLet us know if you have further questions. Community.Support@RingCentral.com

  18. Technical Capability to Move and Share Tasks to Other Windows/RC Users and For Assignees to be Tagged in Their Own Window

    28 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Becky Hensley commented  · 

    We understand the loss of this feature is frustrating. We are anticipating that this functionality is coming back next quarter. We will update this idea with any further details or when the functionality has been implemented.

  19. Allow administrators to administer Glip teams

    22 votes

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    Implemented  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    Hey, folks! We've confirmed this has been implemented. Please see the below KB article for details. https://support.ringcentral.com/app/admin/desktop-web/manage-team-members-as-super-admin-in-ringcentral-app.html

  20. As a phone service you should have someone available to talk on the phone to service a company trying to pay you for SMS

    1 vote

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Becky Hensley commented  · 

    John, we'll be glad to connect you with your Account Manager to assist with this.

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