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  1. It would be very helpful if we add Agent State Log in Analytics Live Report. Currently, the customer has the option to see the "Status" Column within the Agent Details Widget but that only shows if the agent is available or unavailable but not the Agent status which shows how long an agent has been in a status.

    8 votes
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  2. This process is available with RingCentral support.We currently have the option to check who if ended the call.It would be great if an Admin can have the same visibility, so they can easily identify if the call was disconnected from agent (their end) or customer ends.

    33 votes
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  3. We are creating a report for the overall total of calls that are unanswered for an extension we were advised to add the sum of the total missed and abandoned calls, it would be useful for us if there is a direct KPI that we can add on the query to show on the analytic reports.

    3 votes
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  4. is there a way ring central could automatically turn off a transfer feature after so many calls have been transferred. example, if i wanted to only allow 100 calls per week to be transfer to Pella Corp ext. 1008 (i think) is the system smart enough to calculate and not allow any more calls transferred for that week.?

    1 vote
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  5. The customer wanted to add widgets that show the Tola number of calls in the queue/ Total hold time using the RingCX Analytics Dashboard.

    1 vote
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  6. We would like to have the KPI in Analytics to see the average talk time PER CALLER.

    3 votes
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  7. To have visibility to see the number of call per day per customer in Analytics

    1 vote
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  8. Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.

    17 votes
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  9. The Graphs generated in the Analytics portal are great. It would be even better if we can export these to PDF in addition to Excel. This would make the graphs easier to share with others in the organization.

    6 votes
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  10. For Call Reports in Performance reports, it would be best to show/include the user's extension number to easily identify which user made/received the call.

    1 vote
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  11. The customer wants other super admin extensions to be able to edit/change the saved dashboard that he shared with them.

    4 votes
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  12. • What issues is this solving for? Generating reports for calls being disconnected while on the IVR Menu prompts.
    • How will the feature help customer’s processes? It will help determine how many calls are being disconnected while the IVR Menu prompt is playing.
    • Who would benefit from it? The RingCentral customers.
    • How should it work? When they go to the Analytics Portal > Performance Reports, there should be an option to see where the calls got disconnected. i.e., IVR Menu, Call Queue, Users

    1 vote
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  13. Limit access to only one dashboard for a site.Site call logs permissions to only access call logs and analytics data from their assigned site.

    4 votes
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  14. Customer would like to have the option to set a label for the phone number to show in the call logs.

    Currently, call logs will show the phone number in "from" for outbound calls. The customer would like to be able to set a label.

    Feature request for Super Fares.

    2 votes
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  15. Can RingCentral add the Firmware version our Phones (Poly and Yealink) are on in the Rooms & Devices reporting?This would make version control easier if we were able to reference a report in the Analytics portal that showed the current firmware our phones are using.

    7 votes
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  16. Customer want to know if we have a statistics report that can measure how many emojis were sent thru the RingCentral Message on their Account.

    2 votes
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  17. Having the option to track week to date calls allows us to see how we're tracking over the course of the week.

    22 votes
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  18. that way we can filter unnecessary calls that didnt even lasted 120 seconds

    1 vote
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  19. A report that pulls information for the transferred calls per user. We would like a more detailed report for who users are transferring to.

    4 votes
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  20. It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.

    2 votes
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