606 results found
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Attach reports for Business Analytics subscriptions
It would be nice to be able to attach the report to the email for subscribed business analytic reports instead of requiring the user to log in to download the data
2 votes -
Screen Barging
Customer would like to have a feature where they can't just hear the call but to also monitor the screen activity of the specific user.
1 vote -
Add Active call volume metric
In the Ring Central analytics there is not currently a way to view the total number of active calls on your system. You can view the active calls in the quality tab, but you have to add the total number up yourself. This is fine, but being able to see a number of "10 Active Calls" or "37 Active Calls" that is constantly updated would be a good way of measuring peak times at a glance. This is especially helpful for my business as we are a utility company and peak calls usually means trouble around the corner. Adding this…
1 vote -
This Week Custom Range on Performance Report
Need This Week option on the RingCentral Analytics > Performance Reports > Custom Date Range. This will help generate a report within the middle of the week.
3 votes -
Analytic reports for dialing time
It would be useful to us if there is an analytic KPI for the time the user is dialing for outbound many of the users are hanging the phone a long time before dialing
1 vote -
Standard users to access the amount of outbound dials they have made each day
We track the amount of calls our agents make every day. However, the agents themselves don't have a way to easily check how many calls they have made throughout the day. For example, an agent may need to check the amount of dials they've made after 4 hours of work to see how many more dials they need to make to reach their goal for the day. We want the agents to be able to view only their own amount of calls.
1 vote -
Analytics - Performance Reports - Add Privacy options
Analytics - Performance Reports - Add Privacy options.It would be ideal if the Analytics - Performance Reports had the same Privacy options as the Live Reports and Business Analytics. This would allow users to locate performance report that are already configured for them, instead of starting from scratch.
2 votes -
All calls alert from analytics
Customer would like to have an option for alerts for all calls for each extension.
1 vote -
Export Widget Report Graphs to PDF
The Graphs generated in the Analytics portal are great. It would be even better if we can export these to PDF in addition to Excel. This would make the graphs easier to share with others in the organization.
3 votes -
Businesss & after hours range for LOB Analytics Subscription Reports
We would love to have an option that can help us view & understand the reports - we would like to set up a business hours / after hours range for LOB Analytics Subscription Reports
3 votes -
Alerts for User Performance
I want to create an alert if a user does not exceed a certain conditional threshold. Example -> User's [answered + outbound calls] < 10 % of all users [answered+outbound calls]
1 vote -
Analytics Report view on RingCentral App
Have a view or access on Analytics report using RingCentral App
3 votes -
Need to be able to filter time of day - reports and analytics
Would like be able to filter sort out incoming calls ONLY between 8am - 5pm Monday - Friday within the last 3 months.
2 votes -
Missed Calls/Abandoned Calls KPI in Analytics Portal though the call has been answered by other call queue memebers.
If a call got routed over to a call queue and missed by the initial member in a sequential call pattern and got answered by the 2nd user, missed call is being logged by the system. it is confusing customers on how many calls were really missed on that call queue.
5 votes -
Average speed to answer per user
Cant achieve to calculate correctly the average speed for a user to answer a call
6 votes -
Customer Service live report bookmark
We should not have to constantly search for our live reports when we pull it up daily. there should be a way to make it a favorite! I have asked this before and its frustrating
1 vote -
I am trying to find reporting to ensure compliance with RingCentral Enhanced Business SMS guidelines
I am trying to find reporting to ensure compliance with RingCentral Enhanced Business SMS guidelines. I want to ensure that we are not encroaching the messages per minute limit with the combine use of our API, CRM, And user messaging. Also, would be great if RingCentral simply Spooled Outbound Messages and sent using the throttled limits
1 vote -
Retain Caller Name when Exporting an LOB Analytics Widget
As it stands currently, when downloading an LOB Analytics widget or a full dashboard as an excel spreadsheet, the Caller Name, which is displayed in the dashboard widget is being omitted from the spreadsheet. This makes the report significantly less useful, can we please make it possible to not omit those names so that they display in the spreadsheet? This would be a huge improvement.
10 votes -
Filtering Analytics Performance
Would like to have the option to Filter the no. of calls received for a DN under a Call Queue
1 vote -
Analytics
verbatim from user: I was wondering if there was a way for you all to create an AD-HOC report for all the data. I feel like the data being tracked by RingCentral is inconsistent with the data in our personal logs. I noticed that RingCentral only keeps data up to 6 months in the Performance Reports for Data Analytics. Do you all have backups for the total amount of time we have been with RingCentral?
1 vote
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