776 results found
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Report of Users on a User Template
There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the correct people are assigned to a user template, and allow us to make updates if needed.
25 votes -
Hard Phone Connectivity Alert
Would be good to extend the room device connectivity alerts to hard phones. For example when changing from online to offline. This would assist with issue identification, whether with RCs solution or with our own network (i.e. all hard phones in one location go offline).
1 vote -
one button monitoring
cx says we should have one button where he can check everything that he needs to check for monitoring how many calls currently ongoing and to what user ext from call queue did it went thru
1 vote -
Forwarded To Numbers as trackable data in analytics and call logs
Right now the only way to see the times a number is forwarded out to an external number from my support queue is to download an excel document of all calls and then try to filter the data manually.
7 votes -
Ability to Download Qos Reports
Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.
93 votes -
Creating the call timing
creating the call timing of all the calls we had in the past.
1 vote -
Share Reports
Once a report is created and set as a standard measurement tool, it shouuld be available across an organization
5 votes -
The ability to record whispers and barges
this feature would be useful in allowing us the ability to go back and listen to these calls and assess the quality of input and coaching being done through the whispers and barges.
2 votes -
Call progress diagnostics (tracking log of caller keypresses)
Our prior system (8x8) had a wonderful diagnostic tool whereby any inbound call could be tracked in a timeline showing every keypress the caller made, along with durations between keypresses and duration of whatever state they were in (for example, how long on hold). This timeline shows every scrap of data for the entire call from inbound ring to hang up. I have had to use this feature many times to address caller complaints of system functionality and more often than not, this was my only evidence to show the caller had misused the system or chose incorrect or inactive…
9 votes -
Live reporting: Able to see if agent is currently on outbound or inbound call
Need to be able to see in call queue dashboard if agent is on outbound or inbound call. Currently can only see if agent is on a current call but not if it is outbound or inbound.
10 votes -
Adding subscriptions for Quality of Service
Problem:No option to add a daily subscription for Quality of ServiceSteps to Reproduce1. Go to Reports Tab2. Analytics Tab3. Subscriptions4. Create New5. Clicked Report Type ( tried to create new subscription but see no option for Quality of ServiceActual Behavior: When creating a new subscription, there's is no option showing for Quality of ServiceExpected Behavior: To add an option of adding subscriptions for Quality of Service
6 votes -
Call Data on Manually Rejected Calls
It would be useful to see that data on how many calls users manually reject an inbound queue call. This will help provide us insight on who is purposely ignoring calls and provide coaching's.
1 vote -
Check how long the agent was login in their account during business hours
We should add a feature how company owners can see the productivity of their employees or agentsInside the analytics there should an option how long the agents will be loginWe should see if they take a break, lunch or logout/login
1 vote -
Hourly Report on Analytics
customer wants to have an option to generate automatic hourly call productivity report
17 votes -
International Calls Report please
Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.
25 votes -
SMS Report LOG required.
Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities.
19 votes -
Enhanced filtering on call reports
Would like the ability to input more that 1 phone number in the filter for call volumes and have a graphical report of the results.
1 vote -
Report for Incomming and outgoing video calls for each user
We have users engaged in Ring Central video calls intercompany more than the voice calls so really feel analytics that could help see the logs and reports of both incomming and out going video calls by each user. This will help understand if specific staff is not being contacted by rest of the team and vice versa for staff who get engaged extensively.
1 vote -
Analytics on returned missed calls and voicemails
it would be useful to be able to analyze which missed calls and voicemails have been returned. We are operating medical practice and our goal is to return all voicemails ASAP. Currently we are exporting all the calls in the Excel and then through some number crunching finding out which voicemails and missed controls have not been returned. If such analytics feature exists, it would save lots of time to do Excel work.
9 votes -
Ring Central report based on inbound number/contact
Please could you implement a way that we can create a report based on certain inbound numbers/or contact. Use case as an example, say we want to track the amount of inbound calls from a particular client for a week, month etc.
4 votes
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