Skip to content
← RingCentral Ideas

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

930 results found

  1. call log & session logs show missed call, even when a 404 from ICP or 486 from TEL is received

    call log & session logs show missed calls, even when a 404 from ICP or 486 from TEL is recorded. This is related to SFDCC 21341855 and more

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Saved Performance reports and Subscriptions can only be accessed by the user who created them

    Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics portal.

    24 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. App Adoption Report

    It would be great to have a simple, easy to access report showing the app version used by all users. If this is available now, it's not obvious. If RC is going to force a minimum app version, which is reasonable, it should make it easy for admins to identify non-compliant users.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  4. Report Subscription Customization

    For Analytics Report, It would be great if we can add customs subject and make in only delivered on specidic Days of Week an don specific Time.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  5. Export of expanded call flow in Performance Reports

    It would be nice to be able to produce a printed/exported report of detailed call flow in Performance section of Analytics. While it can be displayed, according to support - "Performance Reports do not currently have a feature to be able to download the expanded call flow views."

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. The ability to check performance reports of all call queues even though you're not assigned as manager to it

    The ability to check performance reports of all call queues even though you're not assigned as manager to it

    4 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. bring back call volume and queue monitor

    You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Good to have Alerts for Missed calls

    I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Allow widgets to be moved on dashboard

    I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Creating functions with KPI's

    It would be nice to be able to do simple functions with the KPI's that I create. For example if I have a call group that has 1000 abandoned calls a week it would be able to subtract all calls that total time was less then 10 secs. This function could change our 1000 abandoned to 400 and give us a more actionable data set.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Team Message Filtering

    Please provide the ability to generate top talkers report for specific Teams/chat channels.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Analytics: Detect Users with no such Activity

    Would like a report of all users in a table with their number of last 6-month activities that have had no activity such as inbound, outbound, transfers, hold, etc and the metric is zero, and then show it to me in a table rather than performance reports where I would have to check each user manually.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Average speed to answer per user

    Cant achieve to calculate correctly the average speed for a user to answer a call

    7 votes
    Planned  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Ability to see if the call is answer using a deskphone or desktop/mobile app

    Daniel Lenzo of Opportunity for Post-Acute Recovery, LLC Asking for an option to verify if the call is answered using a desk phone or desktop/mobile app on the analytics report. That way, he'll be able to monitor if their staff is the one who answers that call from another person.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Allow admin user to turn users on and off que under live report

    This will help manage users to go on call que

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Productivity reporting per agent

    The ability to pull a report on when they log on and off for comparison with work time. This should be a standard available report to help in managing the productivity of our agents.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  17. Performance Report - Date and Time Filter

    When filtering the date to "yesterday", the system will default the time from 12AM to 11:59PM. And when we try to change the time, the system will then filter it together with the date.What we need is to have a default filter of "Yesterday" with the option to change the time that would be covered without the system specifying it to yesterday's date so it can be reused for other days.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. SLA report

    A report for the service level average per month

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Rooms and Devices Status for 24 hours

    Rooms and Devices Status changes every 15 minutes.It will add the number of devices offline every 15 minutes for 24 hours.Please check it on Reports > Analytics > Rooms and Devices > Devices

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Live Reports Showing Incoming Calls Ahead of Time

    When a caller dials in, the call is showing under the live reports of the call queues immediately even before it starts ringing on the caller's end. This confuses us as we are seeing the call in waiting even before it rings the actual phone. It shows that the call is sitting there for like 5 to 6 seconds even before it starts ringing on the caller's end and out employee's actual phone.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 25 27 29 … 46 47
  • Don't see your idea?