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  1. Have recording go directly into my file named for recordings. Right now I have to manually add it to my recordings file

    1 vote

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  2. I have to keep all recordings for a 10 year period for Medicare.
    Having the persons name on the recording before being downloaded would save alot of time

    1 vote

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  3. The customer wants to have the talk time duration accurately on the Analytics, whether separately or combined outbound and inbound.
    Should have hold and transferred call duration correct for two users.
    Also, if agent 1 transfers a call to agent 2, talk time should be 5 mins for agent 1 and 5 minutes for agent 2.

    3 votes

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  4. To have a detailed call journey report on call queue calls wherein it shows the current status of the call queue members while the call is waiting in the queue. To also show if the pending caller on the call queue during that time has been transferred to the overflow call queue if a) already the 6th caller if the number of callers allowed in queue is 5; b) Reached the maximum wait time; c) No call queue members available during that duration. Can be added to the call details when clicked on Performance Report > Calls. Or it should…

    7 votes

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  5. How can I ensure that a call that is forwarded also shows the original caller's ID, not the forwarding extension information

    4 votes

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  6. Ability to generate reports in the Analytics to show only internal calls transferred to a queue

    1 vote

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  7. Extract all external call data. Data to show users and queues and all other information.

    1 vote

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  8. Is there any way to give a user (manager) access to run her own SMS Logs reports, same as she does with Call Logs, but without giving her admin rights?

    4 votes

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  9. I would have preferred to not have a hidden menu at this section in the user configuration AND to also have it in the RC desktop or web app"

    1 vote

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  10. We would like to be able to share a user's direct number as a caller ID with other users.

    3 votes

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  11. I am looking to run a monthly KPI report for multiple queues, that is broken down daily and shows total Monthly KPI's at the bottom.

    I am being instructed to run a daily report and then compile at the end of the month, but if RingCentral already can pull monthly information why not have it just display how those numbers were totaled?

    Mitel was able to run the attached report.

    3 votes

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  12. We are trying to reduce calls to our toll-free number. I would like to see how the calls to the toll-free number change over time, one month to the next. I can see the total calls for any time period, but the current graph only shows secondary data (eg. total calls vs answered), and the numbers are combined across the company numbers rather than split up.

    1 vote

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  13. Need to Have a Separate Filter in Performance Report for Internal outbound call and External outbound calls, Currently the External calls are combined for Inbound and outbound External calls, and Internal Calls are only for outbound internal calls

    5 votes

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  14. Business Analytics - Queues currently has Average Speed of Answer for the KPI Widget, but not for the Table Widget.

    Average Speed of Answer is also availabe in Performance Reports.

    Please vote to get Average Speed of Answer added to the Business Analytics - Table Widget for Queues.

    Thanks,

    3 votes

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  15. Alert to specific users based on call activity, for outbound calls/sales team.

    We have a live dashboard that shows the current user statuses and duration, while the dashboard is valuable the manager of the team said it would be cool if in addition to that we could trigger emails to certain users if they are off the phone for more than a certain ammount of time.

    For example, on a day where the user made made at least one call, send the user an email if later in the day they do not make a call for more than x…

    1 vote

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  16. Requesting for this feature to be enabled for the client for business needs. Only need to enable sms feature for inbound sms only.

    2 votes

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  17. The option to choose a male or female voice for the text to speech prompts

    2 votes

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  18. Add the option to select multiple users in managing call logs in the reports.

    4 votes

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  19. Reporting Enhancement: Inbound MVP: Add categories for type of call for MVP queues. This will allow us to to understand the types / reasons for inbound calls

    3 votes

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  20. ringcentral software automatically logs in when a contact is entered

    1 vote

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