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  1. Call Queue extension can separate another ring group in the Queue /

    Currently under our call queue, we have incoming calls ring to 4 extensions. We would like it to ring 4 times to 2 extensions at the same time,
    Then after the first 4 rings the incoming call gets transferred to 5 extensions then revert to another

    1 vote

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  2. Reporting Enhancement: Inbound MVP: Add categories for type of call for MVP queues. This will allow us to to understand the types / reasons for inbound calls

    3 votes

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  3. ringcentral software automatically logs in when a contact is entered

    1 vote

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    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  4. Enable to receive fax from a auto-generated fax from a phone number. We tried to use the RingCentral phone numbers to received the fax but we are not able to receive it. The number was use to send the fax is unknown as we never receive any from the sender itself.

    1 vote

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  5. Hello Ring team,

    We would like to generate a call log report that differentiates between outbound calls made from physical phones and those made through the app. This report will help us understand the working patterns of our remote staff better.

    2 votes

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  6. This is for ENGAGE VOICE. This is for ALL historical reports, under the date range section it would be great if you add an option for “Today” just like you have “Last 7 days” “Last 30 days” and so on.

    1 vote

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  7. It is important to have the transfer information but it is also important to know to which departments more calls are transferred and this option is not yet available.
    Key things to keep in mind are the following:

    • Total number of transfers per department to the rest of the company (Available).
    • Number of internal transfers and to which department or particular number (Not Available).
    1 vote

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  8. At the moment, we are limited to adding up to 10 users or 10 teams per data export request of company chats. We would like to have an option to add as much users as we want when exporting conversations/chats to expedite data collection.

    1 vote

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  9. We would like to have access to both reports of calls from RingCentral and Contact Center in a single page on the analytics portal.

    1 vote

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  10. 2 votes

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  11. Will be utilizing the Rooms & Devices analytics report to track the number of hard phones that are offline. Need the ability to get proactive alerts for devices that are offline. There is the ability to select "devices" as an alert trigger but there is only the ability to select "Offline" as a condition. Need the ability to have more granular control of the condition like other alerts triggers. Conditions such as greater than or less than a threshold. Also wanted to define the monitoring timeframe.

    3 votes

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  12. Report to show the following :

    • each time user logs on and off throughout day
    • Whether user is logging into PC/Laptop, Mobile or DeskPhone
    • User changes their status (online, away etc) and when they are available for calls.
    • Calls missed
    • Calls which have been directed to voicemail
    • Calls which are answered.

    A daily time line detailing user activity would be perfect

    2 votes

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  13. I need assistance in identifying the caller ID on the performance report.

    3 votes

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  14. Have the analytics tool pull location information from nomadic 911 IP location data. That way the information doesn't need to be loaded into both 911 and analytics.

    6 votes

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  15. When you check call logs and filter by User Extensions, calls from the call queue or user extensions show outbound calls instead of inbound. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.

    2 votes

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  16. Being able to call out to +590 Destination _ BT Accounts

    Description: To be able to call out to +590 destinations ( Saint Barthelemy ) French Teritory

    Current Behavior: The country code isn't included in the portal under French Teritories. Just French Guiana & French Polynesia
    On the session log, its says " Rate not defined "

    Portal > Billing > Calling Rates > International > French

    1 vote

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  17. Currently the mapping is only visible for individual calls on the Performance Reports. When you download the report the mapping does not show. It would help if admins had the ability to expand the data as you can in the call log to see the actual path of each call in one downloaded report to share with management.

    1 vote

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  18. Currently, when a call shows DROP it means the Agent hung up the call but when the call suddenly drops it is still labeled as DROP. These need to be labeled differently.

    1 vote

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  19. Be able to change the status of the Extension on there RingCentral app
    customer also request to have an button to have an option to log on the application of the other extension.

    1 vote

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  20. In live reports it would be helpful to see the amount of idle time between phone calls.

    2 votes

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