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1060 results found

  1. Allow users who have access to a dashboard that they didn't create (either public dashboard or one shared with them) to be able to subscribe to the dashboard. At present only the dashboard owner is able to set subscriptions.

    11 votes
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  2. Request to remove the option for the users to delete call logs and recordings on the account.The customer does not want standard users to have access to call logs and recordings, They should not have the option to delete call logs as well. Only the Super admin should have access.

    2 votes
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  3. Customer would like to have the ability to on Perfomance Report by filtering calls by searching for a number to show all calls received from Users, Call Queues, IVR

    1 vote
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  4. Track how many calls were missed and how many were returned. What the users return % is and how long it took them to return the call.

    1 vote
    0 comments  ·  Live Reports  ·  Admin →
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  5. The customer wants to have an access to reports for their users' login on their call queue groups.

    3 votes
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  6. Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop

    4 votes
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  7. Need to produce a report of all of our users with their DDI numbers and their outbound calls/faxes numbers. The standard user list report from RC doesn't include this and we need to understand who has a non geographical number on display and who doesn't. I need it to include the following level of detail.

    5 votes
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  8. I use PowerBI to match area codes with City names and map a count of incoming calls on a map. Why is RingCentral not doing this?

    3 votes
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  9. This process is available with RingCentral support.We currently have the option to check who if ended the call.It would be great if an Admin can have the same visibility, so they can easily identify if the call was disconnected from agent (their end) or customer ends.

    34 votes
    Under Review  ·  8 comments  ·  Other  ·  Admin →
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  10. We are creating a report for the overall total of calls that are unanswered for an extension we were advised to add the sum of the total missed and abandoned calls, it would be useful for us if there is a direct KPI that we can add on the query to show on the analytic reports.

    3 votes
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  11. is there a way ring central could automatically turn off a transfer feature after so many calls have been transferred. example, if i wanted to only allow 100 calls per week to be transfer to Pella Corp ext. 1008 (i think) is the system smart enough to calculate and not allow any more calls transferred for that week.?

    1 vote
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  12. We would like to have the KPI in Analytics to see the average talk time PER CALLER.

    3 votes
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  13. To have visibility to see the number of call per day per customer in Analytics

    1 vote
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  14. Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.

    17 votes
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  15. The customer would like to generate reports of the incoming calls they received from Texas only but when I filter it through an area code like "+1 (325)" by adding a Widget, it searches for anything that has +1 and 325 in it area code, prefix, or line number of a telephone number. It does not accurately filter calls by state.

    this would be a great feature request, please review.

    2 votes
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  16. We can already see the amount of callers waiting in the queue but we are unable to see what their caller ID is. This would be a benefit in the event of a call drop/disconnection to be able to see if/when they call back in. It also allows for our agents to be aware of potential social engineering threats when someone repeat calls looking for a different agent.

    1 vote
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  17. We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.

    2 votes
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  18. For Call Reports in Performance reports, it would be best to show/include the user's extension number to easily identify which user made/received the call.

    1 vote
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  19. The customer wants other super admin extensions to be able to edit/change the saved dashboard that he shared with them.

    4 votes
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  20. Would like to change the start date of yearly reports in LOB to align with company financial year rather than calendar year.

    1 vote
    0 comments  ·  LOB  ·  Admin →
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