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1034 results found

  1. Comprehensive Report for List of All Users in the Account and Changes and Devices Information please

    Comprehensive Report for List of All Users in the Account1. Complete user list with their current Caller ID information in RC app2. Custom greetings and VM changes with their transcription/text content3. Modification information - when, what, and who made the changes

    19 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  2. Call reports from frequent callers.

    I can see the reports to count calls by user and queue but I want to get a report showing customer's phone numbers who have called us multiple times from the same number

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Minute Counter Visibility

    Minute counter for every statusieAvailableUnavailableOn Break

    3 votes
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  4. Call Log - Outbound Call Recording Filter (be able to filter and select multiple users at a time)

    Bridgepoint is working with multiple Maverick Fitness locations and it would be very helpful to be able to filter in the call log for outbound recorded calls on multiple users (that are in a queue, and multiple sites). Discussing with partner and walking through the filter options, we are only able to pick one agent or user in the queue at a time to view and listen to their recorded outbound calls.

    7 votes
    Under Review  ·  1 comment  ·  Accessibility  ·  Admin →
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  5. Disable session timeouts for Live Reports

    Can you please disable session timeouts on our account? We need to keep Live Reports active for a office screen. After a few hours (maybe 24) the address https://analytics.ringcentral.com/ goes to the authorize screen. I currently have session time maxed to 24 hours. Please help otherwise our Live Reports license is useless to us and its not cheap.

    6 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. Analytics Widgets to compare data

    To have an ability to Compare calls between departments/call queues or sites,
    wanted to have only one widget where it will say the departments, the users included and detailed call routing - internal transfers, incoming and outgoing calls on a more detailed filter for comparison.

    1 vote
    0 comments  ·  Live Reports  ·  Admin →
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  7. Generate Volume / % of abandoned calls and volume of calls received outside working hours

    I need to generate a report from our switchboard, to find out the following over the last 6 months:

    1 vote
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  8. Saved Performance reports and Subscriptions can only be accessed by the user who created them

    Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics portal.

    25 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  9. Analytics and Reporting Needs for FWD, International and Log Running Calls.

    I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls

    2 votes
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  10. remove ringcentral logo on reports

    The customer would like to generate reports that will not include RingCentral's logo on it. Attached screenshot for reference.

    1 vote
    0 comments  ·  Live Reports  ·  Admin →
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  11. Voicemail reporting

    Report showing when voicemails are received and outbound calls to the same number that left the voicemail. This would be a very helpful tool in managing employee response to voicemails.

    8 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  12. business analytics

    1 vote
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  13. call log & session logs show missed call, even when a 404 from ICP or 486 from TEL is received

    call log & session logs show missed calls, even when a 404 from ICP or 486 from TEL is recorded. This is related to SFDCC 21341855 and more

    1 vote
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  14. The ability to check performance reports of all call queues even though you're not assigned as manager to it

    The ability to check performance reports of all call queues even though you're not assigned as manager to it

    4 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  15. bring back call volume and queue monitor

    You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing

    2 votes
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  16. Report that shows user Call Recording Status & Permissions

    This would allow admins to view the users who already has Automatic Call Recording and whichever Permission they have in one go. Very useful if you have a big amount of users

    4 votes
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  17. Good to have Alerts for Missed calls

    I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.

    1 vote
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  18. Allow widgets to be moved on dashboard

    I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard

    5 votes
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  19. Creating functions with KPI's

    It would be nice to be able to do simple functions with the KPI's that I create. For example if I have a call group that has 1000 abandoned calls a week it would be able to subtract all calls that total time was less then 10 secs. This function could change our 1000 abandoned to 400 and give us a more actionable data set.

    1 vote
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  20. Team Message Filtering

    Please provide the ability to generate top talkers report for specific Teams/chat channels.

    1 vote
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