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1032 results found

  1. I would be nice if when viewing a widget, you could hover over or click into the widget to see more details. For instance, in the agent count widget, you could see what agents they are counting in the number displayed.

    1 vote
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  2. In Business Analytics, the dashboard can only filter through DIDs that are configured in "Company" site. Would be great to get data on DIDs that are on other sites.

    1 vote
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  3. We need a report that will show the user's log-in and log-out time in the RingCentral app.

    Please have it so that desk top and mobile app will have a separate report.

    2 votes
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  4. Would like to monitor agent activity on a daily basis, each month, year over year

    right now have to pull the report daily and can only do so for 6 months - can't go back in time
    with a business that is yearly vs monthly or quarterly - -I can't compare call volume sametime last year

    1 vote
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  5. Allow filtering on host name, rather than user name, when creating a meeting report.

    1 vote
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  6. Adding detailed call logs to include forwarding information would be a valuable enhancement. In this scenario, the call log would display:

    Dialed: Ext. 103
    Forwarded to: Ext. 102
    Answered by: Ext. 102

    This provides a clear trail of the call's path, improving transparency and helping users understand how their calls are being routed and handled within the system.

    4 votes
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  7. 1 vote
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  8. Adding these settings in the report when exporting all users:

    • "in company directory" box is checked

    -"forward to extension" is turned on

    1 vote
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  9. Need the ability to have a report to where it will show which person missed or rejected the call given that there are multiple numbers under the call handling of a user extension to where the call got routed.

    1 vote
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  10. The customer would like to be able to generate a report showing who the manager of each call queue is.

    5 votes
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  11. Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.

    31 votes
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  12. To have the option to translate AI note to other language

    1 vote
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  13. The floating keypad is brilliant especially for bulk calling but if it can be controlled to be transparent that would be great. We do not have to minimize every time to check what we are doing on its back which is most of the time of my work. You will find that lot of callers will need this feature.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  14. ability to pull the Supervisor call shadowing data

    How many calls did Supervisors monitor
    How long did they monitor those calls for, etc.

    1 vote
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    • Add an option to export custom reports with time fields (such as call duration, agent handle time, etc.) formatted explicitly as hh:mm:ss (hours:minutes:seconds).
    • Ensure this format is consistent across both CSV and Excel exports, allowing for accurate time analysis and easy integration with other tools and workflows.
    • Where relevant, support extended formats like [h]:mm:ss for durations exceeding 24 hours, as commonly used in timesheet and workforce data exports.

    Rationale:

    • The hh:mm:ss format is widely recognized and supported by both Excel and CSV parsers, ensuring that time values are correctly interpreted and easily manipulated in downstream analysis.
    • Many organizations rely on…
    1 vote
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  15. When a client states "I tried to call but no one answered" I would like to be able to search for their number to see that they actually called our number.

    17 votes
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  16. Looking for an ability to have the option to Lock the RingTone Volume for any Desk phone devices (Polycom) so that other users cannot adjust the volume

    e.g : The manager one of our stores is hoping to see if we can set the Ringtone volumes of the desk phones so users can't turn them down or off. Thanks

    3 votes
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  17. We have the need for a report of our contacts / numbers in use to post for staff to use for reference as not all of them have the app or their own number. I'm looking for a way to schedule a report so that I doesn't have to be manually ran.

    2 votes
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  18. We should have the capability to view logs of who is making changes to our TCR. We currently can't see who is making changes. This is a security flaw in this system.

    2 votes
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  19. The tags report doesn't associate the specific phone skill with the tag. This is something we need.

    1 vote
    New  ·  0 comments  ·  LOB  ·  Admin →
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