796 results found
-
The ability to create a report from analytics to include total talk time instead of avg. talk.
The ability to create a report from analytics to include total talk time instead of avg. talk time. A few of the metrics that I track with my staff is outbound dials and total talk time. When creating a report with the widgets total talk time is currently not an option.
1 vote -
Business Analytics - Refused Calls
The current Business Analytics dashboard doesn't have Refused Calls
1 vote -
Allow more specifications in the Delivery Settings
We have some reports build off of our daily call logs but we like to update it daily by exporting yesterdays full log. When I save a search on yesterdays data, it defaults to today every time I select the saved search. So since you have to either have 7 days, or today, being able to send it out at 11:00 pm or after the work day would be super helpful instead of just daily with no customization.
1 vote -
Generate report for call queue after hours calls
Generate report for call queue after hours calls
1 vote -
widgets
Allow for Widgets to be saved and available to add to any dashboard via checkbox or "add" button. Currently each custom widget has to be re-created on each dashboard. This would save a ton of time. Although my date ranges look predefined, they are custom (no weekends, or Wednesday, etc) Screenshot attached.
1 vote -
Need a reporting for billing that send it on a monthly basis with attached PDF
Need a reporting for billing that send it on a monthly basis with attached PDF
The pdf needs to be attached to the invoice not a link to the login page.
Need to create a scheduled report in the analytics section to do this.1 vote -
outbound live staff
Make the live report available to all users on dial pad next to hud, I need my staff to see how many outbound /inbound calls they have made all the time to meet expectations by end of the day.
1 vote -
let each user see their own live report
the ability for each individual user to see their own live report so they could track their own progress toward goals without looking at everyone else's calls
1 vote -
RinCentral Adoption & Usage data Integration with Slack Channels
RingCentral should integrate their adoption and usage data, specifically the charts, to be posted in Slack Channels. This will allow the team to track KPIs more effectively.
1 vote -
Extension to Extension for Calling only
I need to be setup a number of phone extensions to not be able to call outside the building.
Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.2 votes -
Show total calls
I have a column of the number of Inbound and Outbound calls, yet i need to look and calculate and add them to see Total Calls.
I simply want a column that shows total calls (in & Out) Live reports - Agent View
3 votes -
Call Data Report Improvement
The customer would like to have the option to generate call reports wherein they can view the total number of calls answered simultaneously as well as the maximum number of users that are on a phone call at the exact time in a given day.
2 votes -
Ability to see when zero calls were made
Ability to download a report which contains calls per day in order to see what days have zero or few calls. Right now I can only seem to find reports that show total calls per month, but does not break it down by day.
2 votes -
Email daily call recordings for quick playback
Ability to set up an email of call recordings sent daily or weekly. A quick way for Admin to listen to calls without logging in to RingCentral.
2 votes -
filter that can simplify the report generated to easily read the business analytics report
I wish we have an option to simplify the reports showing per call and remove the actual flow where calls went through ( IVR > call queues), because when report is generated via email it is kinda hard to read out the reports due to multi journey showing up for single call, wish to add up a filter to limit those details for easier presentation
1 vote -
Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.
Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.
1 vote -
Make report cover sheets consistent across PDF, XLS and CSV outputs
I created a simple report to list 911 calls made by employees in the last month. I can download .CSV and .XLS output from Live Reports, and schedule the report in Subscriptions and receive .XLS or .PDF format output by email. Both LiveReports and Subscriptions should provide the same output format options. Additonally, the output produced by all three are different. Those should also be consistent. The .CSV just includes the data, the .XLS includes the data in one tab and the selection criteria in another tab. That selection criteria tab lists all the locations and 16,000 users. The .PDF…
1 vote -
Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User
Analytics Company Numbers- Ability to filter if calls are routed to the Call queue,IVR, or User
3 votes -
ability to see calls not answered by first user in call queue
i would like a detailed report to see when a call comes into a call queue, how many are answered by the first agent that it rang to vs when it has to bounce to additional agents. The bounced call not answered by the first agent should count as a missed call for that agent. So ideally a listing of the agents, how many calls rang to them, and how many calls were missed vs answered.
1 vote -
Analytics filter by Time of call
For IA, allow a company to filter widgets by time intervals rather than just by day. We often want to explore specific intervals in which actual is greater than forecast. This filter would make it easier to review the relevant data.
1 vote
- Don't see your idea?