722 results found
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Decrease Recordings retention period
Feature Request : Lower/decrease recordings retention period
Details : Customer wanted to reduce call recording retention from 90 days to 60 days
Significance of the feature : To reduce the days of the retention
Current behavior : 90 days for recordings
1 vote -
call log report
Customer wanted to have a feature for call log reports that will send them the last 6 months of the call logs. Not just the option for daily, weekly or monthly and also get an option to select specific time when the report will be send.
1 vote -
Generate Report for Unused User Extension Numbers
For a large company just like ours that has over 2000 users and over a hundred other extensions (call queues, IVR, message-only, etc), it would be great to be able to generate a report of unused extension numbers.
Though the system automatically assigns an unused extension number, it would be a great help if we have that kind of report so we can change it to the extension number of our liking.
1 vote -
3 votes
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RingCentral application can turn off status automatically
I understand your frustration. It seems inconvenient to have to manually make yourself inactive each time you close the app. I agree that it would be more convenient if this process were automatic. Have you checked if there is a manual available for optimizing the settings on your computer and iPhone? It might provide some helpful information.
2 votes -
Remove Logs for Calls Answered on Mobile Apps that Reflects as Transferred to Main Phone Number on Call Log Reports
When users are answering incoming calls on the mobile application, it's currently reflecting on the call log that the call is transferred to main telephone number. These calls that reflects as transferred to the main line are adding on the number of outbound calls that reflects on the Scheduled Detailed Call Log Reports. To avoid confusion and so the data would match on the downloaded Detailed Call Log report, calls answered on mobile should not be logged as transferred to the main line and should not add up to the number of outbound calls on the Scheduled Detailed Call Log…
1 vote -
Rep Profile
Have a rep profile for each person in the system. Their profile can contain a dashboard with an overview of their scores and how they are doing. Not just a singular call overview but how they are doing all together with features from the scorecards and trackers. This would allow us to view if there is an over all spot a rep is having a difficult time or improving over time.
1 vote -
Select multiple users in the reports call log
Add the option to select multiple users in managing call logs in the reports.
3 votes -
1 vote
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Ability to assign/share a User's direct number as a caller ID to other users
We would like to be able to share a user's direct number as a caller ID with other users.
2 votes -
Option to add Avg Abandon time in Performance Report.
This option is available in Live Reports so it should be available too in Performance Reports.
2 votes -
No outbound answered calls widget in LOB
no widget showing answers to outgoing calls.
1 vote -
download reports to where transfered calls are sent automatically
When gathering report for a certain call and need to download the report to where the calls are being transfered to not be done manually but the data is automatically showing to where it was transfered
2 votes -
Turn Off beep tone on call recording
Customer is requesting for the beep sound to be turned off while the call is being recorded. Reason is it is causing frustration by their customers due to the sound that is continuously beeping.
3 votes -
abandoned callbacks...if a user is able to connect to a queue and drops within 5 min or less, system can perform callback? and report it
abandoned callbacks...if a user is able to connect to a queue and drops within 5 min or less, can the system be built to perform a callback? and add it as a reporting metric?
1 vote -
15 Minute Trend
In the Business Analytics tab, we are wanting to get a trend graph that would show call volume split by every quarter hour (15 minutes) to allow us to better plan out lunch timings for our agents.
1 vote -
1 vote
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drill down on a report for accurate missed calls on call queue
When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from
4 votes -
Generate Report based on Caller ID Number
We would like to have a report wherein we could get the total number of calls based on the Caller ID number used.
8 votes -
'Voice Transcription' reports available for prior dates.
Currently, users can only view same-day 'Voice Transcription' but not prior dates which will allow Quality Analyst, Managers, Supervisors, and Workforce Management to access the 'Voice Transcriptions' hence the feature request, thank you.
1 vote
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