Settings and activity

93 results found

1. Receive Fax in Multiple RC App Users

   4 votes

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   New  ·  3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 10, 2025

2. Ability to export international calling list from the Admin Portal

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 4, 2025

3. Resolve voicemail to text. Some voicemail transcriptions fail.

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 3, 2025

4. Sync RingCentral App status with RingCX SPOG status

   5 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Aug 27, 2025

5. Option to take no Voicemail for a user

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Aug 27, 2025

6. The capability to disable voicemail totally and let the call ring until the caller decide to end the call.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Aug 27, 2025

7. Disable Voicemail - Enable Faxing

   26 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Aug 26, 2025

8. Block a number Globally for the entire company, without it being attached to a Super Admin extension

   7 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Aug 21, 2025

9. Simplify login for SSO/enterprise users

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Aug 21, 2025

10. RCX | S3 bucket retention

    3 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 20, 2025

11. RingSense License Reassignment

    6 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This is already supported by the RingCentral Billing portal.

    
    

    For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.

    
    

    
    

    You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    
    

    Pamela Jean supported this idea  ·  Aug 18, 2025

12. 911 through RingCentral

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 15, 2025

13. caller id

    4 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jul 31, 2025

14. Extracting more RingSense Data via Reports or API

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jul 29, 2025

15. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

    7 votes

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Jul 25, 2025

16. RingCentral University

    6 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jul 24, 2025

17. Development Plan Ringsense

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Jul 22, 2025

18. Express Link to work with email filters

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jul 16, 2025

19. Allow multiple supervisors to monitor a call simultaneously

    53 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jul 11, 2025

20. moving agent from one agent group to another

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Jul 10, 2025