Settings and activity

169 results found

1. Customize data retention

   50 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Jul 23, 2025

2. Assign a ringtone to a number or group

   42 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Jul 1, 2025

3. Provide reports to show the list of phone numbers that are not used or that has no activity for a certain time

   3 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Jun 23, 2025

4. Increase Retention Period for Sent Faxes

   105 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Jun 23, 2025

5. Analytics Report counting number of transferred calls to an external number

   8 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Jun 18, 2025

6. SMS Forwarding to an email

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Jun 16, 2025

7. Auto-email AI Assistant phone call transcripts to RingCentral User

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   New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Jun 11, 2025

8. super admin can get access to the voicemail of her user's extension member.

   9 votes

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   1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  May 27, 2025

9. automatic call recording announcement per extensions or queue

   11 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Apr 23, 2025

10. Retain Caller ID information regardless of blind/warm transfer type

    212 votes

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    21 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    
    

    This feature allows for caller ID to transfer in these scenarios.

    
    

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    
    

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    
    

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    
    

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version 22.2 or later

    
    

    This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    
    

    This feature allows for caller ID to transfer in these scenarios.

    
    

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    
    

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    
    

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    
    

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version… more

    An error occurred while saving the comment
    Anthony commented  ·  Apr 8, 2025  ·  Edit…  ·  Delete…

    A feature to retain the inbound caller ID name when doing a warm or cold transfer for Poly phones

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    Anthony supported this idea  ·  Apr 8, 2025

11. Pause/Mute Recording Option for Internal Calls

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Apr 3, 2025

12. Reply using SMS to the voicemail.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Mar 31, 2025

13. Use number assigned in message only extension as outbound caller ID

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony shared this idea  ·  Mar 28, 2025

14. DND visible on phone - on the physical phones

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Mar 26, 2025

15. Add the Session ID column to exported Expanded All - Detailed Call Log Reports

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Mar 21, 2025

16. Outbound caller ID schedule

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony shared this idea  ·  Mar 12, 2025

17. Recurring Meeting in RingCentral Video

    5 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Mar 11, 2025

18. Auto update of user hours

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony shared this idea  ·  Mar 11, 2025

19. park location music configured to match hold music

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Mar 10, 2025

20. Customize Time in Performance Reports

    34 votes

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    3 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Mar 10, 2025