Settings and activity

28 results found

1. Provide option to force log out users from MVP and CXOne at a set time

   7 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Amine supported this idea  ·  Apr 10, 2026

2. Pause/Mute Recording Option for Internal Calls

   16 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Amine commented  ·  Apr 3, 2026  ·  Edit…  ·  Delete…

   Is there an update on this feature request?

   it's still being requested by customers.

   The customers understandably deem it as a basic feature that need to be available.

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   Amine supported this idea  ·  Apr 3, 2026
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   Amine commented  ·  Jan 24, 2025  ·  Edit…  ·  Delete…

   This feature is being requested by big accounts.

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3. for the app to pause recording from ACR

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Apr 3, 2026

4. On the RingCX voice queue, disable automatically all dispositions when the "Disable Dispositions and Agent Notes" is checked

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Feb 18, 2026

5. Voicemail transcript to detect when music on hold is being played

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Jan 15, 2026

6. Full Content Voicemail Transcript

   6 votes

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Jan 15, 2026

7. Request to be able to pause automatic call recording (ACR) after warm transfer

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Nov 21, 2025

8. Percent calculation with filters - Business Analytics

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   23 votes

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   Amine supported this idea  ·  Sep 18, 2025

9. voicemail transcript

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Aug 28, 2025

10. Reduce the loading time for RC embedded app in Microsoft Teams

    28 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Aug 8, 2025

11. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    34 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Amine supported this idea  ·  Jul 17, 2025

12. Sync RingCentral Desktop Application With RingCX

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Amine supported this idea  ·  Mar 12, 2025

13. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

    20 votes

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    Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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    Amine supported this idea  ·  Mar 6, 2025

14. Update the "hangup" pop-up window during a conference when a participant leaves in Agent RCX

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Jan 31, 2025

15. Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Jan 21, 2025

16. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Amine supported this idea  ·  Jul 31, 2024

17. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Amine supported this idea  ·  May 28, 2024

18. thumbs up emoji to have the shortcut (y)

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Oct 25, 2021

19. Add orange status to RC app

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Oct 25, 2021

20. Show dependencies on service.ringcentral.com

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Dec 15, 2021