Settings and activity

27 results found

1. On the RingCX voice queue, disable automatically all dispositions when the "Disable Dispositions and Agent Notes" is checked

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Feb 18, 2026

2. Voicemail transcript to detect when music on hold is being played

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Jan 15, 2026

3. Full Content Voicemail Transcript

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Jan 15, 2026

4. Request to be able to pause automatic call recording (ACR) after warm transfer

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Nov 21, 2025

5. Percent calculation with filters - Business Analytics

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Sep 18, 2025

6. voicemail transcript

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Aug 28, 2025

7. Reduce the loading time for RC embedded app in Microsoft Teams

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Aug 8, 2025

8. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Amine supported this idea  ·  Jul 17, 2025

9. Sync RingCentral Desktop Application With RingCX

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   Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Mar 12, 2025

10. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

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    Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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    Amine supported this idea  ·  Mar 6, 2025

11. Update the "hangup" pop-up window during a conference when a participant leaves in Agent RCX

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Jan 31, 2025

12. Pause/Mute Recording Option for Internal Calls

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Amine supported this idea  ·  Jan 24, 2025
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    Amine commented  ·  Jan 24, 2025  ·  Edit…  ·  Delete…

    This feature is being requested by big accounts.

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13. Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Jan 21, 2025

14. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Amine supported this idea  ·  Jul 31, 2024

15. Change agent state through Max Supervisor

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Amine supported this idea  ·  May 28, 2024

16. Dequeue setting per queue

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Amine supported this idea  ·  May 12, 2024

17. thumbs up emoji to have the shortcut (y)

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Oct 25, 2021

18. Add orange status to RC app

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Oct 25, 2021

19. Show dependencies on service.ringcentral.com

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Dec 15, 2021

20. Option to backup the config on service web

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Jul 3, 2023