← RingCentral Ideas

Settings and activity

20 results found

  1. Sync RingCentral Desktop Application With RingCX

    138 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Amine supported this idea  · 

  2. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

    19 votes
    Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Admin →
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    Amine supported this idea  · 

  3. Update the "hangup" pop-up window during a conference when a participant leaves in Agent RCX

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Amine shared this idea  · 

  4. Pause/Mute Recording Option for Internal Calls

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Amine supported this idea  · 
    An error occurred while saving the comment
    Amine commented  · 

    This feature is being requested by big accounts.

  5. Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Amine shared this idea  · 

  6. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    50 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Amine supported this idea  · 

  7. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Amine supported this idea  · 

  8. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Amine supported this idea  · 

  9. Dequeue setting per queue

    47 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Amine supported this idea  · 

  10. thumbs up emoji to have the shortcut (y)

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Amine shared this idea  · 

  11. Add orange status to RC app

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Amine shared this idea  · 

  12. Show dependencies on service.ringcentral.com

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Amine shared this idea  · 

  13. Option to backup the config on service web

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Amine shared this idea  · 

  14. Hide RC attributes for imported contacts from external directories in mobile RC App just like it's hidden on Desktop RC App

    1 vote
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Amine shared this idea  · 

  15. Possibility to filter by more criterias when adding members to a qall queue

    32 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Reduce the volume of the ringing tone when starting an RCV meeting to prevent it being too loud

    29 votes
    Under Review  ·  3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  18. Fill in Fax without making a contact

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  19. Save custom status

    70 votes
    Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Amine commented  · 

    On RC apps, we have the possibility to share a status with an emoji, but once we remove it, it' gone.It would practical if we save the status among the list of preexisting statuses for later use without the need to create every time needed.

  20. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

    122 votes
    Implemented  ·  29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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