Settings and activity

23 results found

1. voicemail transcript

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Aug 28, 2025

2. Reduce the loading time for RC embedded app in Microsoft Teams

   16 votes

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Aug 8, 2025

3. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   30 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Amine supported this idea  ·  Jul 17, 2025

4. Sync RingCentral Desktop Application With RingCX

   242 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Mar 12, 2025

5. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

   20 votes

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   Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Mar 6, 2025

6. Update the "hangup" pop-up window during a conference when a participant leaves in Agent RCX

   1 vote

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Jan 31, 2025

7. Pause/Mute Recording Option for Internal Calls

   10 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Jan 24, 2025
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   Amine commented  ·  Jan 24, 2025  ·  Edit…  ·  Delete…

   This feature is being requested by big accounts.

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8. Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Jan 21, 2025

9. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

   56 votes

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   New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Jul 31, 2024

10. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

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    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Amine supported this idea  ·  Jul 31, 2024

11. Change agent state through Max Supervisor

    109 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Amine supported this idea  ·  May 28, 2024

12. Dequeue setting per queue

    48 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Amine supported this idea  ·  May 12, 2024

13. thumbs up emoji to have the shortcut (y)

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Oct 25, 2021

14. Add orange status to RC app

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Oct 25, 2021

15. Show dependencies on service.ringcentral.com

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Dec 15, 2021

16. Option to backup the config on service web

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Jul 3, 2023

17. Hide RC attributes for imported contacts from external directories in mobile RC App just like it's hidden on Desktop RC App

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Feb 22, 2024

18. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    56 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Reduce the volume of the ringing tone when starting an RCV meeting to prevent it being too loud

    30 votes

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    Under Review  ·  4 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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