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15 results found

  1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    47 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Amine supported this idea  · 

  2. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Amine supported this idea  · 

  3. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Amine supported this idea  · 

  4. Dequeue setting per queue

    45 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Amine supported this idea  · 

  5. thumbs up emoji to have the shortcut (y)

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Amine shared this idea  · 

  6. Add orange status to RC app

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Amine shared this idea  · 

  7. Show dependencies on service.ringcentral.com

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Amine shared this idea  · 

  8. Option to backup the config on service web

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Amine shared this idea  · 

  9. Hide RC attributes for imported contacts from external directories in mobile RC App just like it's hidden on Desktop RC App

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Amine shared this idea  · 

  10. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Reduce the volume of the ringing tone when starting an RCV meeting to prevent it being too loud

    29 votes

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    Under Review  ·  3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  13. Fill in Fax without making a contact

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  14. Save custom status

    70 votes

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    Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Amine commented  · 

    On RC apps, we have the possibility to share a status with an emoji, but once we remove it, it' gone.It would practical if we save the status among the list of preexisting statuses for later use without the need to create every time needed.

  15. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

    121 votes

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    Implemented  ·  29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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