Settings and activity

17 results found

1. Pause/Mute Recording Option for Internal Calls

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Jan 24, 2025
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   Amine commented  ·  Jan 24, 2025  ·  Edit…  ·  Delete…

   This feature is being requested by big accounts.

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2. Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Jan 21, 2025

3. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

   49 votes

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   New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Jul 31, 2024

4. Provide additional Filters to allow a better customer experience when migrating users to Direct Routing

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  Jul 31, 2024

5. Change agent state through Max Supervisor

   107 votes

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   Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  May 28, 2024

6. Dequeue setting per queue

   45 votes

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   Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Amine supported this idea  ·  May 12, 2024

7. thumbs up emoji to have the shortcut (y)

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Oct 25, 2021

8. Add orange status to RC app

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Oct 25, 2021

9. Show dependencies on service.ringcentral.com

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Amine shared this idea  ·  Dec 15, 2021

10. Option to backup the config on service web

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Jul 3, 2023

11. Hide RC attributes for imported contacts from external directories in mobile RC App just like it's hidden on Desktop RC App

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    0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Amine shared this idea  ·  Feb 22, 2024

12. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Reduce the volume of the ringing tone when starting an RCV meeting to prevent it being too loud

    29 votes

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    Under Review  ·  3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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15. Fill in Fax without making a contact

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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16. Save custom status

    70 votes

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    Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Amine commented  ·  Oct 25, 2021  ·  Edit…  ·  Delete…

    On RC apps, we have the possibility to share a status with an emoji, but once we remove it, it' gone.It would practical if we save the status among the list of preexisting statuses for later use without the need to create every time needed.

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17. RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

    122 votes

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    Implemented  ·  29 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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