Settings and activity

191 results found

1. Sync RingCentral Desktop Application With RingCX

   330 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 5, 2024

2. Custom callback prompts

   14 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Justin shared this idea  ·  Nov 5, 2024

3. RCCC Callback Enhancement Request

   5 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 5, 2024

4. Real Time Inbound dashboard widget - Need to include Callback request count

   14 votes

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   Implemented  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 5, 2024

5. In-Queue-Callback Number Restriction To Prevent Misuse

   29 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 5, 2024

6. Position in Queue Announcement

   52 votes

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   Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 5, 2024

7. RingCX Time Based Callback-in-Queue Offering

   44 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 5, 2024

8. Incoming Call Announcement - Press 1 - Disable for Queues

   94 votes

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   Under Review  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Oct 30, 2024

9. Disable prompt to press 1 when receive call on external phone number

   22 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Oct 30, 2024

10. Unneeded Global Audio Files

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Oct 29, 2024

11. Show Toll-free minute usage in Service Web

    73 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 25, 2024

12. Disable the automated voicemail being sent after an update has been made on their user settings like their email address domain.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 25, 2024

13. Ability to set desk phone admin password through admin portal.

    44 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 25, 2024

14. HUD List Vertical Format vs Horizontal Format option

    48 votes

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    New  ·  10 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 25, 2024

15. Ability to dial out while there is an incoming call

    99 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 25, 2024

16. Push a notification when someone's presence is available

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 25, 2024

17. Call controls for RingCX calls with desk phone pairing

    70 votes

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 11, 2024

18. Monitor live incoming calls to a queue as soon as it comes

    3 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Oct 8, 2024

19. Pin admin navigation menus

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    5 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Oct 8, 2024

20. Non-Super Admin users can elevate themselves to a Super Admin.

    95 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Aug 27, 2024