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← RingCentral Ideas

Settings and activity

188 results found

  1. Real Time Inbound dashboard widget - Need to include Callback request count

    9 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Justin supported this idea  · 

  2. In-Queue-Callback Number Restriction To Prevent Misuse

    28 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Admin →
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  3. Position in Queue Announcement

    48 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Admin →
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  4. RingCX Time Based Callback-in-Queue Offering

    30 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  5. Incoming Call Announcement - Press 1 - Disable for Queues

    59 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Disable prompt to press 1 when receive call on external phone number

    19 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Unneeded Global Audio Files

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  8. Show Toll-free minute usage in Service Web

    65 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Disable the automated voicemail being sent after an update has been made on their user settings like their email address domain.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Ability to set desk phone admin password through admin portal.

    41 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. HUD List Vertical Format vs Horizontal Format option

    42 votes

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    New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  12. Ability to dial out while there is an incoming call

    91 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Push a notification when someone's presence is available

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Allow Using the Hold Button on the Desk Phone

    45 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Admin →
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  15. Monitor live incoming calls to a queue as soon as it comes

    3 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  16. Pin admin navigation menus

    5 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  17. Non-Super Admin users can elevate themselves to a Super Admin.

    94 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Partner Account Management

    23 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Remember last used section on Teams app

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  20. Remember last used section on mobile app

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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