Settings and activity

245 results found

1. Ability to export IVR from Studio

   41 votes

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   Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Julienne Czarina Nerecina shared this idea  ·  Jan 25, 2024

2. French Canadian language support

   26 votes

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   1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html

3. Automated reports for RingSense managers

   29 votes

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   Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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4. API library for Real Time Interaction Guidance

   7 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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5. Pulse - Clone other user's pulse alerts

   5 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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6. Pulse for RingCX & RingSense for RingCX "Word Alert"

   9 votes

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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7. Special Rates Table - Call Barring

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Improve/Increase documentation

   6 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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9. Ability to assign multiple reporting managers to a member/team

   7 votes

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   Needs More Information  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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10. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    24 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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11. Mobile app as default calling app when doing click-to-call in SFDC

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"

    8 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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13. Make Messaging Permission in Custom Roles a Native Feature

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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14. Report for overall AI Score out of a sum of calls/time period

    7 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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15. Poly Hot Desk with NFC

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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16. customer wants to customize notification "attempt to access account from a computer we did not recognize"

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Have "States" as a drop-down in Rule Configuration

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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18. RingCentral for Salesforce: Ringtone settings

    11 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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19. Service Titan CRM Integration

    9 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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20. Extend "Disable Auto Answering" enhancement to Call Queue numbers

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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