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120 results found

  1. Detailed info in Call Log or Analytics

    12 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ben supported this idea  · 

  2. User creation date

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. RingSense Trackers and Tags being customized per department/team or user.

    18 votes

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    1 comment  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

    We appreciate your patience and continued support as we work to bring this enhancement to you soon.

    Ben supported this idea  · 

  4. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

    22 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ben supported this idea  · 

  5. Allow multiple calls to be placed on hold simultaneously when headset controls are enabled

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ben supported this idea  · 

  6. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    104 votes

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    Under Review  ·  26 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ben supported this idea  · 

  7. RingSense Scorecard-Non Applicable (N/A) to only be selectable as a score for specific questions

    6 votes

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    Planned  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Ben supported this idea  · 

  8. Analytics report for IVR key presses

    73 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Ben supported this idea  · 

  9. Default new users to Standard (Role)

    17 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben supported this idea  · 
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    Ben commented  · 

    Best practice is always to start with the least number of options and most restrictions in place. Then upgrade users as needed.

  10. Automatic Update of Email "From" Address After Skill Transfer

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Ben shared this idea  · 

  11. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

    11 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Ben supported this idea  · 

  12. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Pull QoS call score via API

    23 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Ben commented  · 

    It would be good to have this for Video as well as calls via API.

    Ben supported this idea  · 

  14. Recordings Delivery Audio Format

    10 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Ben supported this idea  · 

  15. Bulk license transfer for Cost Center

    16 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben commented  · 

    Current process is way too manual.

    Ben supported this idea  · 

  16. User Status Details

    32 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  17. QoS for VIDEO is no longer drilling down correctly

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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  18. bye

    29 votes

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    New  ·  8 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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  19. Hidding Columns in Reports to produc more complex Calculations

    2 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ben commented  · 

    If you look at Metrics In Column, it would be really good to have the checkbox "visible" there, this way, it's part of the build process and as @Gareth said, we can do a lot of nested complex calculations across various parameters.

    Ben supported this idea  · 

  20. Within Reporting use the Standard Time format of hh:mm:ss

    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Ben supported this idea  · 
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    Ben commented  · 

    Yes, this would be good to have in ISO time format so we can then use it in Excel and Libre Office for reporting and analytics.

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