Settings and activity
24 results found
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2 votes
Eric Felipe shared this idea ·
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3 votes
An error occurred while saving the comment Eric Felipe shared this idea ·
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12 votes
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566 votesImplemented ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
This is now live! Check it out in app under Notifications and Audio
Currently, the report within Salesforce (for RingCentral) can only filter answered calls, and calls that were logged via the CTI. However, the realistic scenario is that some users do miss out in logging in to the CTI which causes discrepancy on the report.