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  1. 3 votes

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    Eric Felipe commented  · 

    Currently, the report within Salesforce (for RingCentral) can only filter answered calls, and calls that were logged via the CTI. However, the realistic scenario is that some users do miss out in logging in to the CTI which causes discrepancy on the report.

    Eric Felipe shared this idea  · 
  2. 12 votes

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  3. 564 votes

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