Settings and activity
28 results found
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13 votes
Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits
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14 votes
Eric Felipe
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1 voteEric Felipe
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2 votesUnder Review · 0 comments · Developer Platform, APIs, & Integrations » Integrations: Other · Admin →Eric Felipe
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2 votesEric Felipe
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3 votesUnder Review · 1 comment · Developer Platform, APIs, & Integrations » Integrations: Salesforce · Admin →
An error occurred while saving the comment Eric Felipe
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Currently, the report within Salesforce (for RingCentral) can only filter answered calls, and calls that were logged via the CTI. However, the realistic scenario is that some users do miss out in logging in to the CTI which causes discrepancy on the report.
Eric Felipe
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13 votes
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573 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Check it out in app under Notifications and Audio
We currently do not have anyway to have voicemails logged in the activities apart from the message hub within the app unlike call recording where users can see the link to listen to the recording right away. Most users are using the Activity Log and it would help cut down time in productivity if they could access the voicemail logs from there. This is also possible with other integrations, so it's a feature that most customer expect.