← RingCentral Ideas

Settings and activity

57 results found

  1. Ability to disable Ringout Feature for users

    26 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  2. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    53 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Add Person to multiple Call Que in once

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Enable Multiple Group Managers

    20 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Allow the RC customer to customize the invitation template sent from RCV

    8 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  8. add template for call queues

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  9. We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...

    30 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Shared Contact List with all users

    79 votes
    12 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Ability to Enable call park timeout to Park Locations

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. "@" symbol recognition on French Keyboards

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. On-demand Call Recording Announcement settings by individual sites not account based

    31 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Local French Dialling

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  15. Analytics- Exporting MOS and QOS

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mohamed supported this idea  · 

  16. Performance Reports - additional filter for office hours

    25 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Support emojis, GIFS and Paste images and videos directly into Chat

    24 votes
    Future Consideration  ·  5 comments  ·  Events & Video » Other  ·  Admin →
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