Settings and activity

69 results found

1. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Mohamed commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

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   Mohamed supported this idea  ·  May 24, 2024

2. Have the option to use all numbers on the account as the outbound caller ID.

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  May 15, 2024

3. Include "Microphone" and "Speaker" in MOS call card for phone calls

   15 votes

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   1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Apr 30, 2024

4. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Mar 20, 2024

5. RingCentral native attendant

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Apr 22, 2024
   Mohamed shared this idea  ·  Feb 21, 2023

6. have the reason for a number order refusal

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mohamed shared this idea  ·  Dec 8, 2023

7. List of existing Kbis for number request

   1 vote

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mohamed shared this idea  ·  Dec 13, 2023

8. Allow Service Web to have the option to report "Service Web" in the drop-down menu to report issues.

   2 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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10. Improve the overall expereince of National and International whitelisting

    58 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

11. Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Toll Restriction

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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13. Ability to disable Ringout Feature for users

    26 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    57 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    666 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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16. Add Person to multiple Call Que in once

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    56 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Enable Multiple Group Managers

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Allow the RC customer to customize the invitation template sent from RCV

    8 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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20. add template for call queues

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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