Settings and activity
76 results found
-
1 vote
Remote
shared this idea
·
-
3 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR) · Admin →Remote
shared this idea
·
-
9 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Remote
supported this idea
·
-
2 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR) · Admin →Remote
supported this idea
·
-
16 votesNew · 3 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Remote
supported this idea
·
-
22 votes0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Remote
supported this idea
·
-
170 votes
Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
Remote
supported this idea
·
-
71 votesNew · 8 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Remote
supported this idea
·
-
10 votesRemote
supported this idea
·
-
112 votes
-
24 votes3 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Thanks for your feedback, we've now added this feature as part of our upcoming roadmap.
Remote
supported this idea
·
-
57 votes4 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
Remote
supported this idea
·
-
48 votes5 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
See "Call Queue" filter in "All filters" on the Calls page.
Remote
supported this idea
·
-
87 votesPlanned · 16 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Remote
supported this idea
·
-
13 votesRemote
supported this idea
·
-
9 votesRemote
supported this idea
·
-
5 votesRemote
supported this idea
·
-
16 votesRemote
supported this idea
·
-
17 votesRemote
supported this idea
·
-
53 votesRemote
supported this idea
·
.png){kind=link}
